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Anonymous
(Unregistered)Wed 04-Jan-12 14:43:21
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Northwest Electronics


[link to this post]
 
It seems like this crowd has been the one who has won the tender to provide WiMAX services throughout Northern Ireland. They haven't went live here yet (apparently March 2012 before that'll happen). I'm just wondering if anyone else is already live with this WISP and what the service appears to be like with them.

Is it actually as fast as they say it is? Are there any data caps that they don't make you aware of? What's latency like?

Any information provided would me most grateful.

Thank you. smile
Standard User ConorMK
(knowledge is power) Thu 26-Jan-12 13:04:28
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Re: Northwest Electronics


[re: Anonymous] [link to this post]
 
My family back in NI use this company for wireless broadband. They currently get about 12MB and the package is unlimited. Better than the 256kb connection they had on eclipse adsl.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User gernet40
(newbie) Tue 31-Jan-12 11:04:50
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Re: Northwest Electronics


[re: Anonymous] [link to this post]
 
The last comment on the article on the thinkbroadband website about North West Electronics winning this contract (from a current customer of North West Electronics), said:

Well I use northwest electronics for my connection, and its suppose to be up to 50mb, Its never been anymore than 2mb, not even in the middle of the night. And as for their customer services, absolutely atrocious

This comment was 3 months ago, so not sure if the service for this customer has improved since this post.

I have sent North West Electronics a few queries via email and they have been slow to respond, over a week for my first query and they only responded after I followed it up myself.

I would also be interested to hear from any current customers about the service.

Thanks

Edited by gernet40 (Tue 31-Jan-12 12:35:41)


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Anonymous
(Unregistered)Tue 31-Jan-12 19:00:10
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Re: Northwest Electronics


[re: gernet40] [link to this post]
 
I did see that comment. However, when I emailed them I received a response within a few hours.

However, calling them is a different matter. Unfortunately I keep getting the network busy tone when calling them. I think that means their phone lines are full and can't handle any more calls. Hopefully they'll get to fixing that up soon.

I've been trying them every so often to see if they have any updates for the service going live here, but they still are just telling me "before the end of March", which seems to be their deadline. Not sure whether to be happy that they're still on target, or worried that they can't be a bit more specific in regards to when I'll actually get it.
Standard User amjf
(newbie) Thu 03-May-12 08:45:34
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Re: Northwest Electronics *DELETED*


[re: Anonymous] [link to this post]
 
Post deleted by seb
Standard User 5km
(knowledge is power) Thu 03-May-12 18:51:37
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Re: Northwest Electronics


[re: amjf] [link to this post]
 
Blatant advertising!

O2 Broadband Premium LLU
Now on twitter @timmay2
Standard User jtthedevil
(newbie) Thu 03-May-12 19:18:43
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Re: Northwest Electronics


[re: 5km] [link to this post]
 
How is this advertising, other than which company not to use, two actually if you include NWE.
I'm in the same position, poor broadband just outside of Antrim. I rang the company and spoke to someone in sales. He told me it might be able to be available in my area and just to print off a form from the website and send it in. Unfortunely, when you sign it you are commiting to a minimum 12 months, without knowing if you can get the service, or what speeds will be achieveable.
A friend also contacted them about ordering it about 2 months ago and is still waiting to hear something. Looks like a great product on paper and really cheap for what it is, but if they can't even sell you the thing in an organised way, it doesn't inspire you for when you have technical issues. Hoping they get their act together and its not just a one man band making off with the taxpayers money. A map, or list of where the masts are would be helpful, then people would know if they have line of sight and if the service is available to them. At the minute i'm wondering, do I send in my form and hope that in 2 months time someone may get back to me and tell me if I can or cannot get the service!
Standard User amjf
(newbie) Fri 04-May-12 07:53:23
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Re: Northwest Electronics *DELETED*


[re: amjf] [link to this post]
 
no idea who seb is - most likely has a small [censored]
Anonymous
(Unregistered)Fri 04-May-12 08:45:18
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Re: Northwest Electronics


[re: Anonymous] [link to this post]
 
Hi have Northwest Electronics in Tyrone. my Package is 3mb down and 05.up

The speed has been running pretty well these past few weeks
http://www.speedtest.net/result/1931321652.png

but around Christmas it was around 1mb, due to all the kids off school etc I presume.

The other posts about the customer services are true, its terrible.

And they also give you a static ip, with seems to be from the Republic of Ireland, so some UK sites dont' work, for example, National Lottery, ITV Player.
Standard User warweezil
(fountain of knowledge) Fri 04-May-12 12:43:37
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Re: Northwest Electronics *DELETED*


[re: amjf] [link to this post]
 
*facepalm*

Oh My!

Any ISP that thinks that selling my click traffic is acceptable is MisinPHORMed
Vivaciti Surfwise LLU - Finally free of the BTw crawl.

My Broadband Ping
Standard User jtthedevil
(newbie) Fri 04-May-12 14:54:59
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Re: Northwest Electronics


[re: Anonymous] [link to this post]
 
I take it you are on the bronze package? If so, thats pretty close to the advertised speed, and the pings seem to be good. I was wondering about the ip's as I would like to be able to use iplayer, sky go etc with no problems. I don't have a big pile of choice though, satelite is out due to the high costs and latency, so I either stay on 0.5mb for the forseeable future, or take the plunge with NWE.
Standard User ConorMK
(knowledge is power) Wed 06-Jun-12 11:26:40
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Re: Northwest Electronics


[re: jtthedevil] [link to this post]
 
One thing you need to be aware of is and I have found this out from my Dad recently is that the IP address you get may not allow you to watch catch up services like UTV player. It seems that even though the IP is registered both sides of the border it doesnt always allow access to some services.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User StJohnston
(newbie) Thu 02-Jan-14 11:19:33
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Re: Northwest Electronics


[re: ConorMK] [link to this post]
 
I've been a customer of NWE for five years. Their service is simply terrible. It goes off air frequently and their customer support is terrible. Ask them if their service is reliable at weekends and public holidays. Ask if they have tech support at weekends or holidays. They don't, and you just have to stay off air until after the weekend or holidays. Don't believe me ? See here http://www.boards.ie/vbulletin/showthread.php?t=2056...
They are awful. AVOID!
Standard User dilligaf1967
(newbie) Mon 13-Jan-14 22:09:36
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Re: Northwest Electronics


[re: StJohnston] [link to this post]
 
I have been with NW Electronics Bluebox Broadband for approx 1.5 years and it quite frankly has been a horror story.

Numerous drop outs, speeds variations between 10meg an a few kilobits, pings of 8 milliseconds to over a second. Yet apparently this is all within the parameters that they deem acceptable.

Customer Service is virtually non existent and the same standard replies are usually given. If you have problem in the evening, weekend, holiday period, tough as there is no customer support during this time.

Access to online services is hit and miss even with a UK ip address that I paid extra for, with both Sony and Microsoft reporting my location as outside the UK, even though I am in the North. Yet NWE say the problem is not theirs. Who do I believe? Two multibillion organizations with a vast support network or an ISP with poor support and a service that at times is not fit for purpose.

Sadly due to my rural location I don't really have any other options as BT Adsl is 512k only, but I would not recommend this service.
Standard User kijoma
(committed) Tue 14-Jan-14 11:58:36
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Re: Northwest Electronics


[re: dilligaf1967] [link to this post]
 
It never fails to amaze me , people use a service for many years and moan about how rubbish it is but still continue to use it.

You always have a choice, if a "reliable" 256kbps from the phone line is preferred then sign up for it, don't use the service of a company that has at least bothered to provide you a service that you clearly prefer to what else is on offer in your area.

ranting on a public forum certainly isn't going do anything to encourage the ISP to improve their service but it might make them think twice about continuing their offering to you.

Suppliers have the same choice as customers. They do not have to provide it, you do not have to subscribe to it. simple.

I am not aware of the funding structure for NWE but if they put in the service at their cost/investment , without £M of public funding and you have no other company wishing to service you, then I would advise you put the safety on before you blow your feet away.

Bill Lewis - MD
Kijoma Broadband
Fixed wireless ISP - ISPA/CISAS/RIPE members
http://www.kijoma.net
http://www.speedtest.net/result/1975254274.png
Standard User gmoorc
(committed) Thu 16-Jan-14 09:20:52
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Re: Northwest Electronics


[re: kijoma] [link to this post]
 
Nothing wrong with warning potential customers about terrible service, e.g. performance not as advertised, no customer support etc.

At least then they can take that into account before deciding whether to sign up or not.

There's even a sub-forum here for that very purpose!

xilo Fibre+ BQM
Standard User smurf46
(member) Sun 19-Jan-14 14:07:49
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Re: Northwest Electronics


[re: gmoorc] [link to this post]
 
Must admit I always have a difficulty when people just tell me something is rubbish. Often it seems to tell me more about their psychology than the service. Inevitably there's a reason, and it's either a reason you can do something about or one you can't. In either case what you need is a workaround, to me; but that's the last thing that most people seem to be interested in.

We see things not as they are, but as we are .
- Anais Nin
Standard User flippery
(committed) Sun 19-Jan-14 18:00:32
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Re: Northwest Electronics


[re: kijoma] [link to this post]
 
In reply to a post by kijoma:
It never fails to amaze me , people use a service for many years and moan about how rubbish it is but still continue to use it.

You always have a choice, if a "reliable" 256kbps from the phone line is preferred then sign up for it, don't use the service of a company that has at least bothered to provide you a service that you clearly prefer to what else is on offer in your area.

ranting on a public forum certainly isn't going do anything to encourage the ISP to improve their service but it might make them think twice about continuing their offering to you.

Suppliers have the same choice as customers. They do not have to provide it, you do not have to subscribe to it. simple.

I am not aware of the funding structure for NWE but if they put in the service at their cost/investment , without £M of public funding and you have no other company wishing to service you, then I would advise you put the safety on before you blow your feet away.


There are many customers who cannot have a fixed line service. The only alternatives are satellite or wireless.
The terms of supply are up to 24 months, upfront costs high. A service is offered which is not fulfilled. The only way out is costly.
Surely if a service is offered, the supplier should honour this.
Forums like this at least offer potential subscribers an insight into what they may expect.
Standard User dilligaf1967
(newbie) Wed 22-Jan-14 16:13:27
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Re: Northwest Electronics


[re: kijoma] [link to this post]
 
Kijoma, you are MD of a Broadband company so obviously you are an expert on this provider.

Rural Northern Ireland is somewhat different to other regions with scant choice of supplier. So when a company presents what seems to be a solution to the problem of slow broadband who would not sign up for it. However from my experience over the last year or so they are not able to reliably deliver that service and do not appear to have the desire, manpower or skill set required to rectify problems.

From what I have read online they receive funding from DETI, part of Northern Ireland Executive.

Yes, as you mentioned we do have a choice, but when one is paying for a service that is not being received and in a 12 month contract for a service that continually has problems and has zero Customer Services then I think I am entitled to warn others of the caveats of using this service and that it is not all that it appears.

Edited by dilligaf1967 (Wed 22-Jan-14 20:54:29)

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