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  >> Wireless Broadband ISPs (not wireless ADSL routers)


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Standard User kijoma
(committed) Sun 22-Feb-15 13:54:25
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Re: Anybody used "Clear Picture Broadband"


[re: slimj] [link to this post]
 
hi,

FTTC speeds will be good until take up increases. although cabs are live it doesn't mean everybody in the catchment areas has jumped ship from ADSL.

This is the same issue for any technology, there is only a finite capacity, "unlimited" is an unachievable target in reality as it is with ALL resources.

Fixed wireless is a fast evolving technology and capacity is increasing regularly and pretty much the only issue is capacity.

FTTC on the other hand degrades with many variables , line length and quality , crosstalk, radio interference (especially overhead phone lines).

This then includes backhaul capacity and how much bandwidth the ISP the other end has committed to paying for from BT. As these costs are fixed per mbits/sec then ISP's are obviously keen to have that pipe as saturated as possible to maximise the return.

These are the same issues ADSL had, just with shorter distances and greater chance of "unlimited abuse" contention effects.

Your work with 100 metres from the cab will be unlikely to suffer some issues at least, others on the same cab may not be so lucky later.

We at Kijoma are currently field testing new higher capacity equipment and will fit this to live networks once testing has completed. I suspect Vfast are doing the same.

We have done this 3 times before over the last 10 years, replacing entire networks and client equipment. It is not cheap but was necessary to keep up with demand.

No tax payers/state funds are being used to do this either, it like all non parasitic companies out there is paid for by the profits from existing customers and they will be the first to benefit.

The ~£2Bn of state aid to BT, although producing results ,will eventually come back and bite , just as it did with ADSL ~15 years ago when all the eggs were put in that basket.

Bill Lewis - MD
Kijoma Broadband
Fixed wireless ISP - ISPA/CISAS/RIPE members
http://www.kijoma.net
http://www.speedtest.net/result/1975254274.png
Standard User slimj
(member) Sun 22-Feb-15 16:04:50
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Re: Anybody used "Clear Picture Broadband"


[re: kijoma] [link to this post]
 
In reply to a post by kijoma:
This then includes backhaul capacity and how much bandwidth the ISP the other end has committed to paying for from BT. As these costs are fixed per mbits/sec then ISP's are obviously keen to have that pipe as saturated as possible to maximise the return.

We at Kijoma are currently field testing new higher capacity equipment and will fit this to live networks once testing has completed. I suspect Vfast are doing the same.

We have done this 3 times before over the last 10 years, replacing entire networks and client equipment. It is not cheap but was necessary to keep up with demand.


That's great and it would be good to see faster speeds and more capacity from wireless equipment, but even so the current UBNT equipment is perfectly capable of speeds in excess of 50mb/s - I have experienced near this with the current equipment during early deployment.

But even with newer technology and faster equipment you still need to add the backhaul capacity behind the service to ensure these speed capabilities are maximised - this is something VFast seem to be failing to do on parts of the network.

Just for example, I pay for an 'up to' 24mb/s 'superfast' service - this is my speeds on a Sunday afternoon. http://www.speedtest.net/my-result/4162615764 totally unacceptable.

I've always been an advocate of their service as it's great for those too far from the exchange / not in an FTTC enabled area, but my patience is starting to wane a little now when it's taking so long to get an obvious issue rectified.

VFast Wireless Broadband.
My Broadband Speed Test

Edited by slimj (Sun 22-Feb-15 16:17:02)

Standard User kijoma
(committed) Sun 22-Feb-15 16:39:28
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Re: Anybody used "Clear Picture Broadband"


[re: slimj] [link to this post]
 
I think you missed the point. I doubt it is backhaul that is the issue, it will be capacity within the wireless side and no doubt greedy use from some customers.

This is the bit that is fast evolving within the wireless industry.

I am unaware of what the complaints procedure is with Vfast but if you have raised one directly with them then perhaps chase it up in the week?

I you are checking via wifi then perhaps try direct via cable too and compare speedtest.net with the TB tester as some of the speedtest.net test sites are also horribly contended and/or de-prioritised compared to the real traffic they pass on their routers.

run some ping tests perhaps too so you have a better understanding of the issue. pinging the gateway and say the bbc website helps to identify where the bottleneck maybe.

I think it is kind of sad that so many people think Fixed Wireless is "great for those too far from the exchange / not in an FTTC enabled area". Instead of thinking of it as a Local business worth supporting that provides a commercial service independent of a state funded disguised monopoly.

Via fixed wireless you can escape the ever increasing line rental, expensive bundles, your number being sold to anybody that will pay for it, muffled long phone lines, international call centre support etc...

Not to mention your money invariably goes towards the county you live in, not propping up a huge pension deficit and the shareholders of an international giant.

Whatever happened to Localism ?

Bill Lewis - MD
Kijoma Broadband
Fixed wireless ISP - ISPA/CISAS/RIPE members
http://www.kijoma.net
http://www.speedtest.net/result/1975254274.png


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Standard User nivenj
(newbie) Mon 23-Feb-15 16:52:43
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Re: Anybody used "Clear Picture Broadband"


[re: ModemMan] [link to this post]
 
I've been with V-Fast for about a year. Before joining I raised a ticket on their support site and asked them about their FUP on their Ultimate (unlimited package). I had been on Fibre in Folkestone and my monthly usage was 700-900GB per month so I knew I was a high user. I am almost exclusively Netflix, Amazon and Now TV, I don't even have a terrestrial aerial plugged into my TV anymore.

Their response was that although their FUP states 300GB, this is based on continuos download. Video streaming is "Bursty" (their terminology not mine) and therefore they would have no problem with my 700GB a month.

Everything was fine, and then 2 months ago I got an email saying my monthly usage was 534GB and this was in breach of their FUP and I should try to reduce my usage. I responded and referred them to my previous ticket and discussion. I received no response.

Last month I received exactly the same email, I responded again, and received no response.

Yesterday at around midday, I lost my connection. I raised a call and they said my antenna was offline and they would send out an engineer.

Today I got another email telling me that due to my continued high usage they have terminated my service which i why I have no access. No notice, nothing, just bang..gone.

Apart from the obvious disruption to my normal viewing, I now have no access to connect into my work (i'm home based).

I contacted Clear Picture today and spoke their sales. They aren't a reseller of VFAST thankfully, and they have no usage limits whatsoever (they don't even monitor, never mind cap it).

They also have 2 options (15Mb and 24Mb), so unlike Vfast where you pay the same irrespective of your max speed (I can only get around 16Mb with Vfast due to my location), If I have the same issue with Clear Picture, I can opt for the 15Mb service and save some cash in the process.

Time will tell if their any good, and if there are any potential contention issues, but one things for sure, I will never use Vfast or recommend them again due to their appalling handling of my situation.
Standard User slimj
(member) Mon 23-Feb-15 17:33:04
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Re: Anybody used "Clear Picture Broadband"


[re: kijoma] [link to this post]
 
In reply to a post by kijoma:
I think you missed the point. I doubt it is backhaul that is the issue, it will be capacity within the wireless side and no doubt greedy use from some customers.

I you are checking via wifi then perhaps try direct via cable too and compare speedtest.net with the TB tester as some of the speedtest.net test sites are also horribly contended and/or de-prioritised compared to the real traffic they pass on their routers.

run some ping tests perhaps too so you have a better understanding of the issue. pinging the gateway and say the bbc website helps to identify where the bottleneck maybe.

I think it is kind of sad that so many people think Fixed Wireless is "great for those too far from the exchange / not in an FTTC enabled area". Instead of thinking of it as a Local business worth supporting that provides a commercial service independent of a state funded disguised monopoly.

Via fixed wireless you can escape the ever increasing line rental, expensive bundles, your number being sold to anybody that will pay for it, muffled long phone lines, international call centre support etc...


Fair enough about capacity of the wireless equipment I'm connected to, but if it's at capacity, why add more users to a transmitter if it's going to affect the experience of others? Or why not upgrade the transmitter to increase capacity?

I run all my tests via a wired connection, sometimes directly to the CPE. Even so, my 4G connection at home happily speeds along at 30mb/s! The speed test sites all seem ok when I test from my work connection or 4G, I never run in to issues when running tests.

I have the TB ping quality monitor running all the time - http://www.thinkbroadband.com/ping/share/d9421e4348b... (evenings are usually terrible, after 5pm -> 11pm - while it may not look too bad, when the average latency heads over 25-30ms my connection slows to a crawl, this hasn't always been the case).

I do want to continue to support VFast as I've generally not had any problems in the past few years, but as far as I see it FTTC seems the faster and more reliable option (I understand VFast are going to be offering some FTTC services), and works out cheaper for an unlimited 38mbps service.

If I can be offered a wireless service similar to an FTTC service (or better) then I see no reason to go elsewhere.
Standard User slimj
(member) Mon 23-Feb-15 17:51:43
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Re: Anybody used "Clear Picture Broadband"


[re: nivenj] [link to this post]
 
In reply to a post by nivenj:
I've been with V-Fast for about a year. Before joining I raised a ticket on their support site and asked them about their FUP on their Ultimate (unlimited package). I had been on Fibre in Folkestone and my monthly usage was 700-900GB per month so I knew I was a high user. I am almost exclusively Netflix, Amazon and Now TV, I don't even have a terrestrial aerial plugged into my TV anymore.


Why did you change from Fibre? I'd be interested to know? If you have access to this I don't understand why you would choose a wireless service?

Problem with the streaming services is that this is perfectly normal usage, yet the FUP's are too low for an 'unlimited' service.

Even if Clear Picture quoted you saying there's no FUP, I'd be surprised if they do not have something in place, after all, VFast support told you the same!

I've not seen any other 'wireless' equipment in the area, only VFast's (and some old So Broadband transmitters dotted about) so would be surprised if they are running off their own network - their coverage, packages and prices looks similar to VFast's.
Standard User nivenj
(newbie) Mon 23-Feb-15 18:19:34
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Re: Anybody used "Clear Picture Broadband"


[re: slimj] [link to this post]
 
I moved from Folkestone to a bit more rural where Broadband was 1Mbps crazy

I think they are different from Vfast. My Antenna is pointing towards VFAST's repeater in Ash. I asked them if thats where their repeater was and he said theirs wasn't (he did tell me but i forget)

I have a site survey planned for Wednesday so will let you all know how it goes.

Jim
Standard User Yaz
(experienced) Mon 23-Feb-15 19:39:20
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Re: Anybody used "Clear Picture Broadband"


[re: nivenj] [link to this post]
 
Isn't Orbital the parent company of VFast? If Clear Picture aren't re-selling VFast then it may be that they are another provider on Orbital's network.

vFast Ltd
Downstream ~24336.33 kbit/s - ~2970.74 KB/s
Upstream ~10224.86 kbit/s - ~1248.15 KB/s
Standard User slimj
(member) Mon 23-Feb-15 21:11:57
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Re: Anybody used "Clear Picture Broadband"


[re: Yaz] [link to this post]
 
In reply to a post by Yaz:
Isn't Orbital the parent company of VFast? If Clear Picture aren't re-selling VFast then it may be that they are another provider on Orbital's network.


This is probably the case, I thought they were reselling their service?

Are you still on VFast Yaz? How are you finding it?
Standard User V10Diesel
(newbie) Tue 24-Feb-15 12:38:25
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Re: Anybody used "Clear Picture Broadband"


[re: slimj] [link to this post]
 
http://www.thinkbroadband.com/speedtest/button/14247...

Starting to slow down already, was over 20 this morning.
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