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We've created a glossary for our 8000 services, to help people understand how they work (and some of the terms associated with them). We hope we've kept it simple enough to understand, but if further clarification is required please - let us know.
http://www.zensupport.co.uk/knowledgebase/article.aspx?id=10537
Feedback and suggestions on how this could be improved would be appreciated.
kind regards,
Phil D.Long
Edited by MrSaffron (Thu 10-Aug-06 14:17:01)