Official change TOC email

Still waiting for the official email...

Likewise. I did PM Skyfire, but no word yet....

Dear <insert name here>

On 1st March 2007 we are going to introduce a monthly usage allowance on all Home 1000 and Home 2000 broadband services. The usage allowance will be 100 gigabytes (GB) per month.

WHY?
A small number of our Home 1000 and Home 2000 customers are extreme users of our service. They leave their computers downloading files 24 hours per day, day after day, week after week. This extreme usage costs Zen hundreds of pounds per month for each extreme user

Edited by Pauli (Mon 11-Dec-06 08:35:45)

Its like they don't want to talk about it, isn't it?
I know of 3 other Zen users on 2mb who didn't receive the email also.

I was going to say it's all buggsy's fault, but I've just noticed I only received 1 for a Home 1000 account, but admittedly another account got no notification at all, and I have a number of accounts.

Is this intentional (I guess not since the e-mail tells you your peak usage amount which has to be per-account), and if not, then I'm missing a number of notifications.

Surely come March if Zen hasn't given notification of the changes to folks they will be in breach of contract?

It's all these heavy downloaders holding up the mail