Slooooooow Speed & Zen website down?

Hi

The speed on my zen line is slooooooooow as in 1KB/s. I've logged onto the Zen Website using my Plusnet line to check the service status and got a "Page cannot be found" message.

Are the 2 related?

There is a status msg that may have something to do with your problem.

In reply to:

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Some work was carried out by BT during the early hours of the morning to upgrade several key elements of their network. Unfortunately some work has not yet been completed and has resulted in loss of service to some customers.

BT are working to resolve this issue as soon as possible.

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The Zen main site is down at the moment.

You are right about the Zen website - down for maintenance.

However, my Zen (fixed speed) connections are all as fast as I have seen them.

Edit: (2 minutes later): - All back to normal now.

Edited by Sandgrounder (Fri 13-Jul-07 16:30:34)

Or it may not be related

It's actually titled 'DSL Authentication' -- I missed the title and only read the text!

also, the Zen site is now back

Yeah my lines been up and down since midnight, been on dial up most of the day.

Hi,

The two things will be unrelated. The Web site issue was an issue affecting Web sites only, rather than the Zen network.

If you're on Home 250 then it's possible you're affected by the issue published in our Service Alerts. Otherwise try the BT speed test to see if there is any obvious reason for the problem (e.g. a low BRAS profile that could have followed a low sync event).

regards,
Phil.