The only difference is that on the Business pages the price is listed without VAT, and on the home pages the price is listed with VAT.

Basically when you click an option it's showing you what, out of all our packages, are suitable for the majority in that category - with Business products shown without VAT.

The ADSL products we have are:

ZenADSL Home 250
Zen 8000 Lite
Zen 8000 Active
Zen 8000 Pro
Zen ADSL Office 500/1000/2000
Zen Office 8000
Zen Office 8000 Max

Active/Pro will appear in multiple categories with/without VAT and with different advantages mentioned - but the products are the same. This is basically a reflection of the fact that residential users aren't looking for VPN connectivity or other features.

regards,
Phil.

Not that I'm aware of. Home "anything" - whether under the "Home" or "Home Office" section - is the same product, the only difference is that the business-oriented products are quoted without VAT. So Zen 8000 Active is the same product whether you go through the "Home User" pages or the "Home Office" pages.

Under the "Home" pages, the products probably don't mention VPN as it isn't something most home users would want/need/understand (as opposed to "home office" users where again the target audience implies business use).

ADSL doesn't have a specific contention ratio anymore, instead there are different "traffic prioritisation" levels applied by BT. However as a rough rule of thumb, Zen Active (as a "home" product) would approximate to the old 50:1 and the Zen Office products would approximate to the old 20:1 ratio.

That was my conclusion, and thank you for clarifying.

Re: "and also have higher upstream bandwidth...."

Which office products have a higher upstream bandwidth? I can not find any.

Zen Office 8000 and Zen Office 8000 Max
Look on the Medium large Business links http://www.zen.co.uk/Broadband/ML_Business.aspx

Thanks.

Yes I know about those. But the OP was talking only about products priced the same as Home products.

The same. Zen don't care what you do with it (so to speak).

Office 8000
Office 8000 Max.

Yes, I was asking about the "Home" and "Small / Home Office" products, which are Zen 8000 based and are the same price (because they are the same product as clarified above).

The "Medium / Large Business" Zen Office 8000 are the business products, and they have the higher upstream speed and carry the appropriate price adder! I can't justify the extra cost, even though the bandwidth would be nice

I use VPN from zen all the time - I actually have a legacy contract so only get 2MB, but it's actually quite fine.

I've used them for a few years now, and never had problems connecting to work (which currently hangs off C&W). The service is usually responsive enough to allow a radmin session to be tunneled over the top and access my desktop at work