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Have you spoken to Zen about it though?
I just got-
Tracing route to Service.alpha-networks.co.uk [217.146.93.31]
over a maximum of 30 hops:
1 62 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 11 ms 11 ms 12 ms gauss-dsl.zen.net.uk [62.3.82.18]
3 12 ms 12 ms 12 ms lotze-ge-0-0-1-1.hq.zen.net.uk [62.3.80.129]
4 14 ms 12 ms 13 ms spinoza-ae1-0.hq.zen.net.uk [62.3.80.65]
5 13 ms 18 ms 13 ms bolzano-ae2-0.wh.zen.net.uk [62.3.80.53]
6 12 ms 12 ms 13 ms 193.189.130.26
7 21 ms 22 ms 21 ms 194.117.136.217
8 22 ms 21 ms 20 ms 194.117.136.178
9 * * * Request timed out.
10 90 ms 217 ms 22 ms 194.117.136.146
11 22 ms 20 ms 22 ms 194.117.136.162
12 21 ms 19 ms 19 ms telewest.transit.as25369.net [194.117.147.66]
13 24 ms 28 ms 20 ms sov-r1-rtr1.4u.net.uk [217.146.81.254]
14 27 ms 24 ms 23 ms Service.alpha-networks.co.uk [217.146.93.31]
Trace complete.
Pinging 217.146.93.31 with 32 bytes of data:
Reply from 217.146.93.31: bytes=32 time=21ms TTL=119
Reply from 217.146.93.31: bytes=32 time=22ms TTL=119
Reply from 217.146.93.31: bytes=32 time=18ms TTL=119
Reply from 217.146.93.31: bytes=32 time=24ms TTL=119
Ping statistics for 217.146.93.31:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 24ms, Average = 21ms
Just out of interest, what do you get to our Dutch DCon server- 84.244.162.208
Pinging 84.244.162.208 with 32 bytes of data:
Reply from 84.244.162.208: bytes=32 time=26ms TTL=54
Reply from 84.244.162.208: bytes=32 time=26ms TTL=54
Reply from 84.244.162.208: bytes=32 time=27ms TTL=54
Reply from 84.244.162.208: bytes=32 time=30ms TTL=54
Ping statistics for 84.244.162.208:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 30ms, Average = 27ms
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