Zen customer portal problems anyone ?

Folks, anyone else having difficulty viewing the usage profile in the Zen Portal ?


Cheers

Can see mine ok.

And here as well

Fine here also.

ok, thanks folks - must be personal.

Nope, the Portal appears to be working fine.

What sort of "difficulty" are you experiencing exactly?

Can you describe the problem you are having?

Has your order been fulfilled yet (i.e. official activation date reached)?

Hi,

thanks for the interest.

Zen ticket reference is [1329636:1443005] for your reference.

Although a Zen ticket is open I'll comment here for the interest of other Zen users.

The blue click box on the right of the page under the services tab of the portal that is supposed to allow you to go and view usage stats, technical data etc. is missing. It had been available to me for 5 days.

It seems to be some strange synch issue with your provisioning system.

According to support it seems that my order has not been 'marked as fulfilled' on your system despite the (fact that I have had an active service since Friday 20th July. My projected service activation date was July 24th (BT seem to have got their finger out and set the line up very quickly).

Hey ho ! - one of those use cases you haven't though of I guess. Kind of hard to develop for a use case that involved BT provisioning a service early !

(Sorry BT you did a great job this time round but it seems Zen weren't expecting it)

All I wonder now is when I'll get the page back.

Regards

I've dropped you a PM which explains why this has happened.

To anyone interested its due to the order not yet being officially fulfilled that the tools are not currently visible to zippysticks. Once the fulfillment date is past they'll (re-)appear!