House move

Hi

We are moving house but this time we are staying at the same exchange so we want to keep our number. Can someone be kind enough to explain the process to me and what it entails. I really can't have any downtime as I now work from home and need the internet dailiy.

Any help/advice would be greatly appreciated

If you are keeping the same number it will be impossible for us to guarantee that you have no downtime, in fact the likely hood is that you will have some downtime.

The process is as follows,

1/ Call Customer Services and place a Zen ADSL move order, the more notice you can give the better (up to about a month)
2/ If you are keeping the same number we arrange for the ADSL on that number, at your old address, to be ceased as close to the move date as possible
3/ Once the ADSL has fully ceased at your old address and the number has transferred to your new address we will place an activation order with BT Wholesale. The ADSL should be active approximately 5 working days later, providing there are no complications with your new physical line.

In this scenario you would have at least 1 week downtime


You do have a second option;

1/ Contact BT and arrange a simultaneous provide, they should issue you with a reference number
2/Call Customer Services and place a Zen ADSL move order, the more notice you can give the better (up to about a month)
3/If you are keeping the same number we arrange for the ADSL on that number at your old address to be ceased as close to the move date as possible
4/ We will place a simultaneous ADSL provide order using the reference number BT gave you in step 1
5/ Your ADSL and phone line should be activated on the same day at your new address.


EDIT - I have just been reliably informed, by one of my colleagues in provisions, that many of the problems with simultaneous orders have now been resolved with BT and that 90 something % are trouble free. With that in mind a simultaneous provide will be your best bet, but please remember that we can not guarantee you will be without downtime.

Edited by ajays (Mon 30-Jul-07 13:44:14)

Thank you very much for the explanation, its greatly appreciated. I think option 2 is best for me, I'll give BT a call and try and get a similtaneous move order no (reference).

Thanks again