Today I had a situation which could have become really quite awkward and resulted in a week or more of downtime for one of our end users, as a result of an unintended line termination by a certain provider whom shall remain nameless.
Joanne in Customer Services proved the worth of Zen's customer services and support once again - while my situation wasn't a Zen foul up, Zen went "over and above" in my opinion to help me work a solution for the client at no additional cost to me.
So thanks Zen for keeping the Customer Service at a good standard. Now about those products :-)



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therioman