Thanks for that Darren, looks like one line estimates 8mb but not activated for 20mb or fibre.

The other gives Estimated Maximum Download Speed*: 1.5Mbps

Line enabled for "up to 20 Mbps": Yes

Again no fibre.

I guess with the above, it makes no difference that line is enabled for 20mb as it would never reach anywhere near that would it.

I'm not finding any info to say whether the 8mb line is scheduled or not for the future.

Edit, found this : http://www.zen.co.uk/business/broadband/fibre-broadb...

Doesnt appear to be many given the size of the country, I'm up in Scotland too, think I seen one down Lothian way

Closer inspection of the pricing, I see one is just without the VAT, are the terms are speeds likely to be the same, ie is one more congested than the other, any traffic shaping etc.

I'm not 100% sure of what we are using per month, I assume 10gb might be ample, if we took that package but breached the limit how does it work, with Newnet we just had to pay for what was used above allowance and could buy blocks of Gb's, with Zen would we just be asked to move up to the next package?

Thanks

Edited by deleted (Fri 17-Dec-10 15:20:24)

In terms of max download speed there's not likely to be any difference between the different grades of package. (The Office and Office Max packages have a slightly higher minimum speed guaranteed by BT Wholesale, but in practise it is very unlikely that your line would ever perform anywhere near as low as the minimum speed guarantee)

We don't employ any traffic shaping ourselves, so you should get the maximum speed your line is capable of, no matter which package you choose.

If you find that the package you bought doesn't have a high enough usage allowance for your needs you can either buy extra allowance (at £1.50 per Gb incl VAT), or you can upgrade your package. Both of these things can be done online via the customer portal.

Hope that helps!

Hi Ironnapper

No problem. James has already covered most of your queries, however in regards to the up to 20Mb services and the expected speeds I've included the comments below.

The 'enabled for 20Mb' basically means that the exchange has been 21CN enabled, which can run both ADSL1 and ADSL2+ (up to 20Mb). However you're right if the estimated download speed is 1.5Mb then it's unlikely you'll see much benefit on the ADSL2+ profile, as it's usually around 4Mb+ when you start to see an improved speed on ADSL2+.

If the second line has been scheduled for 21CN then it would show on the number checker on the website, so if there's no information on there it's likely BT don't have a date scheduled for this yet.

HTH

Darren

No live chat available today.

Unfortunately you are correct and there is no Live Chat today. Usually, as a company, we are closed on Bank Holidays. However, due to the Christmas period falling over a weekend this year we opted to operate today & tomorrow so that we were not closed 4 days in a row. We are working with reduced operating hours though - 9am to 5pm.

As with weekends, we are only offering phone and email support today & tomorrow due to the lower staffing levels than we would have on a 'standard' weekday.

Long time since I've posted on here.

First Zen. I've been with Zen since our exchange was BB enabled May 2003. In that time I've had 1 day without BB and one week when it was slow.

The very few times I've had to contact Zen the service has been of the top order.

I can't see of anyway that I'd want to leave Zen.

BTW nice to see Gorstar is still about

Thanks for the feedback, mind is made up to transfer to Zen.

However what would be the best way to go about the following :

Property 1 - Current - Orange - Intentions to move to Zen

Property 2 - Current - Newnet - Intentions to move property 1 Orange service here.