BT Outage - Slough Node 21CN connections - Update

We are currently aware of an outage on our Slough Node. We have dropped quite a users and they are unable to reconnect at this time.

BTW have told us the engineer is still working on this issue. We have been advised there is no ETA for completion of the work. As such please see the service alert for further information afetr 8pm.

Status Alert: http://status.zensupport.co.uk/index.php?serviceid=5...

Kindest Regards,

Edited by deleted (Wed 30-Mar-11 19:58:24)

Would that affect nearby areas? I'm currently getting Peer Abort on my router and when it does connected I get an odd IP address of 172.16.23.17 and a gateway of 81.146.166.7

Been hanging on the phone now for tech support for ages.

I'm on the Feltham exchange

Thanks
MArk

PM your username please Shed. I'll check it for you, but it could be the same issue.

Is this why I keep getting redirected to

http://62.6.38.125/index.html

SERVICE INFORMATION
Close Window

You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.

1. The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.
Or
2. You are testing your local connection to BT using
'bt_test_user@startup_domain'
Or
3. You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.
Or
4. Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.
Or
5. You have attempted to access an invalid Service Provider domain.


Its strange as I can get to bbc.co.uk but cannot get to google. Some sites work and others dont.

Had this a few times now on Zen FTTC

Can you call support sometime today and let them know please.

It could be related to the Slough Node issue, or it could be due to Network Maintenance. If you call in we can check this for you.