When does DNS Support go home?

I asked them to add a couple of AAAA records, but they did it wrong, and I was patiently waiting all day for an update that was never going to work. I mailed them about 5:30 to fix it, but I guess they've gone home

I suppose I'll be waiting until monday now

Is the domain registered with Zen and are you using their namesservers?

Can you not add/amend the record via the Customer Portal?

If not then it'll need the attention of the DNS Master and I doubt they work weekends but have you phoned support as they may well be able to sort it for you.

Edited by techguy (Fri 03-Jun-11 18:48:26)

In reply to a post by techguy:

Is the domain registered with Zen and are you using their namesservers?

Can you not add/amend the record via the Customer Portal?

If not then it'll need the attention of the DNS Master and I doubt they work weekends but have you phoned support as they may well be able to sort it for you.

Yes, the domain is registered with Zen, and yes I'm using their servers. You can't currently manipulate AAAA records via the Customer Portal - you have to mail the DNS Master.

I think I'll need the DNS Master, but I'll give Support a call anyway - worth a try. Thanks.

G'Day Trellis.

Did this get sorted? Or does it still need to be actioned?

Kindest Regards,