Sorry, that sounded a tad harsh.
I think the message got lost in TBB's server somewhere.
Anyway I don't have an NTE5 so there's no master socket for me to plug into.
I had a quick chat with support just now about getting an NTE5 fitted so that I can fit an iPlate to it to rule out the bell wire as I don't really want to start cutting wires not to mention it being borderline illegal.
They've logged it as a broadband fault with BT so that it should be replaced for free.
Once again Zen prove they are worth the hard earned traded for their services.
Apologies again for the misplaced message and harsh comment Paul.
Have a good weekend.
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen Lite 8000
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.