Getting a Master Socket Moved

Who do I ring to arrange relocating a Master Socket, Zen or BT?

If the later, any ideas how to contact them?

I really hope this is something I could organise through Zen as my past experiences dealing with BT were frustrating to an extreme.

It's probably BT as they 'own' the Master Socket. They will probably want a charge to move it.

Good luck with finding a number for BT- I've spent hours being told to try a different number / department in trying to resolve problems in the past.

Hope you like Indian Call-Centres and Hold-Music !

If your phone line is provided by us (Zen) then we are the ones to call.

sounds like it might be worth switching phone providers then

Would Zen instruct the work to BT under those circumstances? And would we be paying Zen or BT for the job (or both!)

Thanks
NigelS

yeah, that was my experience too, which is why I really dont want to go through it all again with BT.

Yes if you switch your line to Zen we would be happy to arrange an NTE5 shift with BT on your behalf. You would only pay Zen not BT.

Is it shortening or lengthening the cable?

Hi Ajays

Sorry to resurrect this topic, but we have now been with Zen for voice calls since late last year, and would now like to initiate a move of our master socket. How best should I proceed with this?

Currently we have to install ADSL filters in every extension round the house. Ideally we would like the master socket relocating (with a longer cable from the street to the socket, which would be in a room at the back of the building instead of the front as at present) and have a newer modern filtered faceplate, so all the extensions wired backwards off it would not need to have separate microfilters.

Thanks
NigelS

HI, Just call our sales team on 0845 058 9000 or 01706 902 000, they will be happy to arrange the NTE5 shift and explain what is involved

OK, thanks

(amazingly fast response!)

Nigel

You are welcome

Please note that the team you need to speak with will finish at 5pm for the weekend

I have now booked this and it should happen next week. Can I just double-check. The order confirmation email says "Thank you for placing an order to move the master socket which is used to supply your Zen Talk service (NTE5 Shift)."

It doesn't mention ADSL Broadband at all - will BT send a telephone engineer or a broadband engineer (is there a difference)? Remember that I particularly want the moved/replaced master socket to be a newer modern ADSL faceplate with built-in filtering (so that microfilters can be removed from the downstream extensions). Does this happen automatically these days?

Thanks

Hi Nigel,

You don't actually need the master socket moving if you can find a technically savvy engineer...

You can fit a filtered faceplace to the existing master socket and run an unfiltered connection just to the socket for the router, where you can use another filtered faceplate or standard filter to connect the router and, if required a telephone.

If the required socket is "daisy-chained" after another socket or two, use the spare brown pair for the unfiltered connection and jumper it through behind the other sockets until you get to the one for the router.

This way everything else is neatly filtered and your router sees a clean signal. If done properly, it is as good as moving the master - but without the hassle.

Note that you should confirm the internal wiring is proper BT cable or better (Cat5) - not burglar alarm cable.

Hi there

Actually I do want the master socket moving, that's what started the whole thing off.

(The fitting of a more modern ADSL faceplate was a hoped for added benefit).

Edited by deleted (Tue 17-Apr-12 19:55:52)