Is Zen going to stablise now?

After all the various Zen and BT issues this week, it has been a frankly appauling week for reliability and uptime, and I've had nothing but trobule with lots of circuits (directly managed and others).

While we can't ever account for BT (who can?), is Zen going to leave things alone now so we can have reliable service? It comes to something when TalkTalk have offered a better service all week.

In reply to a post by therioman:

After all the various issues this week ........

No issues here - normal service all week, as usual.

Things do seem to have been a bit dodgy this week - but I'm putting it down to BT.

It looks like I was moved RAS last Sunday, which is not funny, look how much my latency has increased : http://i53.tinypic.com/28mfwnq.png

As a side note, my neighbours talktalk connection was out ALL DAY yesterday due to the BT nationwide outage it seems, so much for 20 minutes or whatever was stated...

Edited by Pipexer (Sat 22-Oct-11 15:10:35)

+1

Absolutely no issues here.

I lost service for about 30mins at the start of BT's 21CN Stepney Green problem; otherwise it's been another completely normal uneventful week.

Paul

My connection was out most of yesterday.

Really hoping Zen will consider taking on an LLU supplier such as BE Wholesale so customers can choose where available as the BT outages and subsequent hostlink rebalancing are becoming ever more frequent but then again BT build their network from the cheapest kit they can obtain so its not really a surprise.

Or maybe Zen would consider unbundling some exhcnages down south?

BT are really letting a company that procides a terrific service down.

BT need to get their act together. 8Mbps is rapidly becoming a pathetic speed in the times where households are having 2-3 users constantly browsing the internet or doing internet gaming. The thought of being on 8Mbps for the next 4 years is a rather depressing thought.

As usual UK slipping behind when in many respects we are in a better position than other countries to get faster broadband speeds.

It would be nice to know how many customers an ISP needs to break even on unbundling an exchange, I'd be happy to try and convince locals into choosing a Zen if we could get enough to make LLU viable.

Sorry folks just a Saturday night grumble.

Edited by Pipexer (Sat 22-Oct-11 19:20:28)

+1 for no problems, although still on 20CN and probably will be til 2014.

20CN is beating 21CN hands down in terms of reliability so you guys still on it don't know how lucky you are (currently on the ADSL Max product delivered over a 21CN exchange)

BT couldn't organise a booze up in brewery so I'd not hold your breath.

Had it not been for Zen's excellent service I might have followed others and gone LLU sometime ago.

I really hope Zen do something so that they can circumvent BT as after yesterday I am currently looking at providers that use BE or C&W backhaul circuits.

This was down to a BT fault and not much Zen can do about it. I had over a day of problems but as soon as BT fixed their issue all back to normal.