Daily Outages to http://62.6.38.125/index.html

Hello Zen,

3 times in the last 4 days now I am experiencing outages on your FTTC service, where browsing simply redirects to http://62.6.38.125/index.html and tells me that Zen is down.

It is strange as I can get some websites, example www.redissue.co.uk is always unaffected yet I cannot get to thinkbroadband.com or even access the Zen website.

Probably a node outage somewhere but if you could let me know what is causing this and what can be done to fix it then that would be great.

Outages have all been between 5am and 8am and last between 45mins and 90mins and its getting quite frustrating now

Thanks

Hi,

I'd recommend contacting our Technical Support team directly so we can look at the specifics and provide advice on appropriate diagnostics. Contact details can be found here.

kind regards,
Phil.