BT Infinity site says I can order now...

My cabinet is operational, and the Infinity web site says I can get 72.5Mb down and 20.0Mb up - is there a time lag before Zen are informed? When will Zen contact me?

Hi

If you can send me the phone number that your service is on and also a contact phone number ill ask a member of our sales team to give you a call.

Thanks, Mick - in fact I've just been contacted by Kayleigh from your marketing staff.

Thats great, if there is anything else you require please let me know

I just placed an order on the customer portal and it went through fine. Selected a provisional install date and Zen contacted me with an alternative.

I had it installed yesterday - one thing is I ordered the 80 / 20 service but BT installed the 40 / 10 service.

I called Zen as the engineer left and they are having to regrade me to 80 / 20.

This regrade hasnt appeared on my cstomer portal so im a bit in the dark as to when it will finally happen.

Hi Ripley

Can you send me your details and ill look into this for you.

Hi Mick,

Thank you, I have sent you a private message with my details.

Paul

Due to get mine upgraded tomorrow so really excited.

Currently only get 3mb/s on a good day so anywhere near 69mb/s predicted will be fantastic result.

I would hazard a guess that if you are predicted 69 meg you will get the full 78 meg, we will see tomorrow!

My Openreach chap is arriving on 6th June - hope to improve my present 3.4 to 72Mbps. I can remember 2.4Kbps dialup back in the early 90s - this will be 30,000 times faster. Blimey!

Edited by deleted (Tue 22-May-12 12:13:51)