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Standard User deleted
(deleted) Sun 04-Nov-12 08:29:52
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Poor speeds and ~10% packet loss since last night


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On Zen 21CN ADSL2+ in Coventry (HIGHWAY exchange).

ADSL line that's been reliable as clockwork and consistently above 11Meg on speedtests for years is now reduced to 400k...

Modem reports no ATM CRC errors and sync rate etc look about same as usual (12dB profile and has been for years).

Anyone else?
Standard User deleted
(deleted) Sun 04-Nov-12 08:32:26
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Re: Poor speeds and ~10% packet loss since last night


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Er sorry I should say that packet loss is occurring at first hop which appears to be : 62.3.83.20
Standard User deleted
(deleted) Tue 06-Nov-12 12:20:46
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Re: Poor speeds and ~10% packet loss since last night


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Apologies for the late reply. If its the first hop and not cascading I would not worry about it too much.

Did you call in to support at all?


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Standard User deleted
(deleted) Thu 08-Nov-12 08:40:38
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Re: Poor speeds and ~10% packet loss since last night


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Yes, have now contacted support an a fault has been raised. Definitely not a Zen problem. Thanks for following up.
Standard User deleted
(deleted) Thu 08-Nov-12 12:27:14
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Re: Poor speeds and ~10% packet loss since last night


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No problem. I am glad we can sort it for you.
Standard User deleted
(deleted) Wed 14-Nov-12 10:46:53
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Re: Poor speeds and ~10% packet loss since last night


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Turned out to be a problem on the BT network according to the information sent back from BT to Zen and subsequently put on the fault ticket, although BT did not say precisely where (DLSAM or further back).

Anyway, Zen technical support were brilliant - once it was escalated, Zen spoke to BT and the problem was resolved in a couple of hours.
Standard User deleted
(deleted) Wed 14-Nov-12 12:36:44
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Re: Poor speeds and ~10% packet loss since last night


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Glad to hear it smile
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