When will I get my MAC code?

I requested my MAC code from Zen earlier this week as I wish to migrate to another ISP. I hadn't heard anything by this afternoon so used the Live Chat facility on Zen's website to ask if it would be possible to have the MAC today. Someone from Zen phoned me back and told me it would be emailed to me this afternoon.

I haven't received an email and I can't contact Zen now until Monday as their customer services don't work weekends. I was hoping to take advantage of a cashback offer that expires tomorrow for the ISP I want to move to, it seems I won't be able to now I wondered if the MAC emails are automatically generated and is there still a chance I may still receive it?

can you not request through the control panel? I did when I left a few years ago.

I haven't received an email

Have you had a look in the "spam" folder?

I did look in the spam folder yes, it was the first thing I checked. I did request the MAC via the customer portal and then spoke to someone from Zen on the phone on Friday who told me it would be emailed to me on Friday afternoon but I never got it.

I have signed up to my new ISP anyway to get the cashback deal, they have said I can give them the MAC later. I'll contact Zen again on Monday and hopefully it will work out ok.

Hi

Please can you message me your account details and i will look into it for you.

In reply to a post by mickbzen:

Hi

Please can you message me your account details and i will look into it for you.

Many thanks for your help Mick, I have received it by email. Just to say I've been happy with Zen and would recommend them.

Thanks

If you need anything else please let me know.

In reply to a post by Minerva69:

In reply to a post by mickbzen:

Hi

Please can you message me your account details and i will look into it for you.

Many thanks for your help Mick, I have received it by email. Just to say I've been happy with Zen and would recommend them.

Just out of interest why did you leave them then? Was it a cost issue?