In reply to a post by swirus:

I love Zen. Their service and reliability are second to none, but given how my usage profile is liable to change when I get FTTC its simply not going to be economical for me to stay. Zen is £38 per month for 200GB bandwidth and 13.49 each for two lines, a cost of £65 before calls. Plusnet would be £47.99 and their bandwidth is 'unlimited'; it drops to £37.99 for the first six months or £31.97 if I pay a year's line rental ahead.

Total saving over the first year is £336. Now I realise that Zen does not have the economy of scale of this competitor, and I also realise that Zen's service is second to none. I understand that these Plusnet are 'good enough' as regards service, and that while unlimited bandwidth probably means throttled or shaped bandwidth, I actually save the best part of a week's basic take-home pay over the first year. It's enough to buy a laptop!

While you do get what you pay for but I would love it if my favorite broadband provider was a BIT more competitive on pricing! It's a shame to part company

I'd highly recommend Sky. It is literally 24/7, no downtime, extremely low pings, cannot fault it.

I had to call service once, 2 years ago I believe, due to a congestion issue that appeared one day, suddenly. They informed me that in 3 days time, the exchange was being updated (faster links I presume, due to sky's populariity).
Sure enough, 3 days later, pings dropped back to the usual, and it's been like that ever since.

Really cannot fault the service. Used to be on Zen years ago, and the connection is every bit as reliable/robust.

Plus, it's so nice not having to even bother monitoring the amount of bandwidth you consume. On Zen, I'd get these emails every few hours, updating me that I'd used 50%, 60% of my allowance etc. Got quite frustrating in the end, hence the swap to Sky.

In reply to a post by swirus:

It took BT Openreach 7 months beyond the promised activation date to install the FTTC cabinet in my village and make it live. This was long enough for Zen to come up with their new unlimited downloads pricing structure, so in the end I am still with them and very happy. I don't expect Zen to be the cheapest broadband provider, but with the new pricing it doesn't make Zen an unaffordable luxury

Thanks Zen!

just come across this thread again while checking up whats going on in the broadband world and i stayed too. i signed up before the unlimited offers. zen are still the same company i signed up with when bt openworld were making peoples lives a misery by holding them to contracts and giving really bad service or none at all. good on you zen.

My Zen FTTC costs less than £38 and its unlimited They released new packages not so long ago.

i prolly shouldn't advertise it but i phoned zen a few weeks after the new products came out to see if i could get on the new unlimited without the phoneline as i'm currently locked into a contract with BT for rental and package calls. At first the young lady offered me to upgrade to 200gb from my then 100gb limit, i mentioned that i saw people on here had been able to do it and was asked to hold the line. 30 seconds later i was told no problem we can do that for you and at no extra cost! can't belive i've been with zen for nearly 11 years and i still remember thinking i had nothing to lose,1 month contract i'll leave if they are no good.

All Fibre packages are 12 months minimum. If you've moved to Unlimited Fibre 1 or Unlimited Fibre 2, you've taken on a new 12 month minimum contract period.