18185 and other cps & zen line rental

I have been weighing up my options regarding line rental ,currently i'm with BT retail
But due to their announcement of price increases i'm looking at alternatives

So i would probably be looking at the line rental with caller id, but what i would like to have clarified is ,
Does zen in any way block or charge for the using of carrier pre-select services such as 18185 to make cheap or free calls ?

See this post from earlier this week. You may also want to ring sales for them to confirm this for you.

I made a comment there, From what the OP says Zen are charging for CPS calls surely this can't be right? As i said on the other thread, From info found i think on another forum, where a rep from plusnet answered a similar question to someone who was enquiring if plusnet blocked CPS services to the likes of 18185

And IIRC the reply was no they didn't block calls to services such as 18185 or charge any fees for using them, As the CP in this case BT i think (BTW line) and the CPS provider agree a fee between themselves for these calls, but the SP don't charge the customer, otherwise they would be in effect charged by both for calls ,negating part if not all any savings made, I occasionally use 18185 for calls outside the UK , as BT's prices are a rip off, as are most other CP's prices

I have already contacted Zen sales, but after the call i was still left in some doubt as to if or not zen would charge for use of 18185 or not. it's a simple reasonable question IMO therefore i feel warrants a honest and concise answer hopefully from someone from zen so a straight yay or nay will suffice , thanks in advance

Edited by tommy45 (Thu 03-Oct-13 20:50:26)

Good Morning,

Please allow me a little time to look into this and ill come back to you.

Hi tommy45. Did you ever get an answer from Mick Bolton at Zen?

In reply to a post by attercliffe:

Hi tommy45. Did you ever get an answer from Mick Bolton at Zen?

Errr ???? nope ,not so far

Sorry my mistake, I've sent the question to our product manager and ill be back shortly

Hi all,

We do not support 18185 or CPS on our phone lines.

Mike,
That's not the message that i believe i was give during phone conversations with zen when i took out the contract ( sure you still have the recordings) not about 18185, but generally about other providers for international calls . That was also one of the reasons i moved away from BT i.e i still had that flexability. I believe i was told that there are supported and there is only a cost if there was a cost to call the number i.e if it was free from bt then its free from zen.
No body from Zen has ever corrected any of these comments on the forum even though zen staff monitor this forum.

Also could you please answer the question i asked earlier about the prefix numbers which are free or included in the unlimited minutes, I did also chase via pm but was ignored.

Andrew

Hi,

Please can you IM me your account details.