Sorry, IamQ, but you are just plain wrong.
Taking money by credit card costs between 1.75% and 2.25% on top of the bill, depending on how much of a rip-off the bank is.
Direct debits cost little or nothing extra.
I didn't specifically say anything about *credit* cards. I am aware of the fees charged to clear *some* *credit card* transactions and that was not the point that was being made. Don't you notice how a lot of merchants don't accept specific card types or make you specifically aware of any additional charges if you try and use an 'odd' card for a transaction.
What about *debit* cards? (Ignoring CPA)
Your comments are by-the-by. In this specific instance BT (for example) would charge a payment processing fee for *anything* other than DD - granted the cost was out of proportion to the payment I was still happy to pay. The point is not protections or anything else, its about customer choice, the same as where and how you buy/pay for your fuel, train tickets and weekly shopping.
Companies who understand customer choice tend to do a lot better than those who don't - Zen have proven themselves over & over again when it comes to listening to feedback and being able to manage every request/order in a human way looking at circumstance, relationship and the bigger picture - not just looking at a script or a software package which tells them how to deal with the customer.
Edited by IamQ (Sat 19-Apr-14 20:03:11)