slow OE since fibre in the cabinet

At zen 19117 we pay an annual fee to have our two pc's sort out their mails, [email protected] is my wife Moira and I am Bruce on [email protected] and Bruce is creating this e-mail. Because I am sending an attachment my OE will be extra slow

The arrangement means that she gets her e-mails and only her e-mails --- and I get mine and only mine

It is s-l-o-w and had been so very slow on Outlook Express ever since we went on to fibre in the cabinet. My wife has now noticed that if she is switched on and I am switched off then she gets normal speeds on her e-mail. But the converse is not so, my speeds are s-l-o-w whether or not she is switched on or off.

Can you tell me what I can look for? (I notice that I need to double this to Forums as well as Zen Tech) Thankyou, Bruce +++

Is it slow slow when you attach the file to the email, or slow to send the email with the file attached?

If the former, this sounds like a PC issue. If the latter, then possibly a line issue. What are your speedtest results like?

Cheers,
AP

It is slow for ordinary OE but it is mega slow if there is an attachment and double mega slow if there are several attachments, this help?

How long does it to take to get back working after turning off the router, pausing for a minute and then re-booting the router, I make it three minutes after switching the router back on, is that normal? Bruce +++

My Zen-supplied router (not new when I went to fibre, they said it was OK for the job), well I notice I get a nil-connection when I put the clicky wires into slot two. So I avoid using this slot. Could this be bothersome? Bruce +++

In reply to a post by Dualcore:

My Zen-supplied router (not new when I went to fibre, they said it was OK for the job), well I notice I get a nil-connection when I put the clicky wires into slot two. So I avoid using this slot. Could this be bothersome? Bruce +++

Have you tried swapping the connection you have to router with the one your wife has.

Outlook

Try opening the application in safe mode and check if you are able to attach the files,

Click start->all programs->accessories->Run->type Outlook /safe

NB there is a space after outlook.

Do you still get same slow attachment?

It's not

In reply to a post by flippery:

Outlook /safe

it's msimn /safe for OE!

I never knew of that option. What's it do exactly?

Do you and your wife have the same SMTP servers in your OEs? Look in Tools/Accounts.../ name of @zen.co.uk a/c / Servers/SMTP.

I'll repeat a Q you were asked but not answered: Is it slow slow when you attach the file to the email, or slow to send the email with the file attached?

I have done this, it gives me OE 2000 or OE6 but the first is just a message from Windows itself and the second is covered in red crosses --- so this does nothing? I cannot create an e-mail to attach an attachment Bruce +++

In reply to a post by XRaySpeX:

It's not

In reply to a post by flippery:

Outlook /safe

it's msimn /safe for OE!

I never knew of that option. What's it do exactly?

Your right. Many years since I used Outlook. Seems now integrated as part of windows. Just
Safe Mode without extensions.
Never use integrated mail, just webmail safer and easier. Can access all mail addresses I have from 1 login anywhere

Edited by flippery (Wed 14-May-14 17:06:40)

For outlook express you can start logging

http://support.microsoft.com/kb/176548

use google for additional details. Basically you can write all POP or SMTP logs to a file to attempt to show why your service is taking so long to send, receive files.

You can also use the DRTCP http://www.dslreports.com/drtcp to reset your MTU value to work with the faster broadband connection. Sorry I have not used that for a while. I am assuming as you are using outlook express you are still using windows XP/Vista. Win7/8 auto tunes the settings.

I would also perform a speed test for download/upload using the ZEN checker service. Again its been a while since I use that but it was speedtest.zen.co.uk Check that the normal non email speed of your PC to the internet is correct.

In reply to a post by Dualcore:

I have done this

What 'this' have you done?

In reply to a post by Dualcore:

OE 2000

There is no Outlook Express (OE) 2000. You must mean Outlook 2000. You are using a diff mail client from your wife.

Have you compared you & your wife's SMTP servers as I requested?

In reply to a post by iand:

For outlook express you can start logging

http://support.microsoft.com/kb/176548

That's a bit old-hat. What it calls 'Microsoft Internet Explorer 5' it means OE5, but it also applies to OE6 the wife has but not to OL2000 the OP seems to have .

I did the "run" as you requested and it gave Outlook 2000 or blocked red crosses.

I am now convinced I have a poorly LAN port and I need a new router which is a Technicolor TG528n of which one of the Lans is cronky because if I am linked to it my OE takes a full minute to send whereas if I avoid using that Lan port I get near instaneous

When my new router was bought I used randon Lan ports and it worked fine (but maybe I matched the red port and cable, dunno). Then I went on to fibre at the cabinet and again I connected randomy but I must have chosen different ones and now I got terrible slow speeds. I blamed Openreach (who had left a wire out of phone so we couldn't make outgoing calls, only incoming.

When that was settled I then had a slow connection because I was now probably in the partly-crook Lan port but I did not realise that. This is my thinking.

Incidentally, why is one of the four Lan ports painted red and one Ethernet cable is also red. These have to be colour-matched I have discovered

In reply to a post by Dualcore:

I did the 'run' as you requested and it gave Outlook 2000 or blocked red crosses.

I didn't ask you to run anything as such. I asked you look in your OE settings and report the SMTP server name from Tools/Accounts.../ name of @zen.co.uk a/c / Servers/SMTP.

If this doesn't fit with the OL2000 we now find you are using and you can't find the equiv. there, what about in your wife's OE6?

If you really have a faulty LAN port then it will affect everything not just you sending emails. What about your wife having no trouble with it? I'm dubious with that cause. More like you have a duff setting in your OL2000, esp. since you are seeing red crosses somewhere I can't fathom from your description.

Edited by XRaySpeX (Thu 15-May-14 02:31:27)

In reply to a post by Dualcore:

Incidentally, why is one of the four Lan ports painted red and one Ethernet cable is also red. These have to be colour-matched I have discovered

That's the (only) port & cable to connect to fibre modem.

you are right this is for the older Outlook express. there is the same for Outlook, hence the reference to google for more info.

It does look like

* Either the router is wired to the BT modem incorrectly and for some reason it still works but slowly. The person with the fault (OP) needs to check the physical wiring
* The OP then needs to check general Broadband speed, using the speed tester on this site etc. As he has fibre, then 1 should run at full speed and if 2 are done at the same time then a 50% ish effect should be seen on both. This is normal and correct
* If anything is different then I would recommend a reset of the Router back to defaults and a reconfig. If this still does not work then its likely to be a faulty router. Borrowing one should validate
* Then MTU with DR TCP in my previous post
* Finally the email settings check you mentioned.
* If all else fails get an "IT" person in to look and help.

In reply to a post by Dualcore:

I did the "run" as you requested and it gave Outlook 2000 or blocked red crosses.

I am now convinced I have a poorly LAN port and I need a new router which is a Technicolor TG528n of which one of the Lans is cronky because if I am linked to it my OE takes a full minute to send whereas if I avoid using that Lan port I get near instaneous

When my new router was bought I used randon Lan ports and it worked fine (but maybe I matched the red port and cable, dunno). Then I went on to fibre at the cabinet and again I connected randomy but I must have chosen different ones and now I got terrible slow speeds. I blamed Openreach (who had left a wire out of phone so we couldn't make outgoing calls, only incoming.

When that was settled I then had a slow connection because I was now probably in the partly-crook Lan port but I did not realise that. This is my thinking.

Incidentally, why is one of the four Lan ports painted red and one Ethernet cable is also red. These have to be colour-matched I have discovered

When you used the router to connect to the modem for fibre, did you factory reset it, and follow instructions as per the zen website.
http://support.zen.co.uk/kb/Knowledgebase/Fibre-Opti...
The red port is the wan port for fibre installations.