difficult early-morning connectivity

Both my wife I on our seperate XP puters often suffer failed connectivity about 9 a.m. and this means we have to turn off the router, pause and reboot. Tedious. Any thoughts. (btw I have e-mailed zen with a couple of attachments)

The loss is both the web and Outlook Express e-mails

When we have rebooted the router it works normally

There's been some disconnections happening over the last couple of days on my line, in the early hours between 6 and 7am. PPP connection is lost, and my system attempts to reconnect. I believe the issue that is tripping you up is that sometimes, as my log below shows, you are assigned a BT address, depending on what is actually broken between BT and Zen (normally radius related). The router thus believes it is connected correctly, when it really isn't. A restart fixes this to get you back on your Zen address:

messages:Jun 17 06:21:39 pppd[29234]: local  IP address 172.20.18.73
messages:Jun 17 06:21:39 pppd[29234]: remote IP address 172.16.10.135
messages:Jun 19 06:38:22 pppd[16041]: local  IP address 172.20.18.81
messages:Jun 19 06:38:22 pppd[16041]: remote IP address 172.16.10.135

I wrote a work-around with my Linux router to deal with this - basically, I have a script that checks the IP address of the ppp interface every minute, and if it looks to be a private one (as above), it kills the ppp daemon and lets it reconnect. It's a shame off-the-shelf routers don't support this feature.

Edited by deleted (Thu 19-Jun-14 21:46:46)

Thanks for the info - explains my lack of connection this morning

how about http://status.zensupport.co.uk/incident/5/3585


Ian

Only one of the Zen connections I manage, all in London, was affected by this.

The effect on latency and packet loss was quite significant following restoration of service;

http://www.thinkbroadband.com/ping/share/d56ebc01d10...

We diverted some customers via Manchester as initially service was only partially restored. If your line was one of those it would affect latency. It shouldn't have resulted in packet loss though. Those who were diverted to Manchester will switch back to London when they next disconnect and reconnect.

regards,
Phil.