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The connection reliably achieves between 73Mbps and 77Mbps and was a pain free install. I've been with Zen for years and I would recommend them without a pause. I know it isn't the cheapest (and I think it's a bit harsh placing a monthly surcharge if you don't take the line rental) but they've always been nice to deal with.
I know some folks will get a faster connection than this but as long as it is reliable I couldn't complain.
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Same here � switched to Unlimited Zen Fibre 2 just over two weeks ago and had a solid 77Mbs ever since.
I had seen a post saying the surcharge is dropped after the 1 year contract expires � don�t know if that�s correct though.
Edited by deleted (Thu 07-Aug-14 20:55:02)
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Do u mean throughput speed of 77Mbps? If so, I don't believe it. Because the FTTC is capped IP Profile of 77.4Mbps but the throughput will be varies between 73 and 75Mbps.
Edited by adslmax (Thu 07-Aug-14 22:45:41)
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I would think they'd drop the charge, it is a bit spoiled of them to place it anyway. I said things went well, but my Netgear router died completely, no lights, nothing! Still my Back up router working just as well. 
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Why would they? Zen is both a BB and a phone provider and one could argue that it offers a discount to customers who sign up for both products. Twelve months ago, I was paying them more than I am now for a phone and 100Gb FTTC service. I now get my phone and unlimited BB for a £1 less.
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I suspect they would to retain the business, they are very much aware there are cheaper providers (even if they reduced the price by the £5 surcharge.) And it is a competitive market, it isn't such a leap to assume they would compete.
I'm happy you think you have a good deal.
NB I don't mean that in a sarcastic way!
Edited by deleted (Fri 15-Aug-14 14:14:20)
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It's not a surcharge, it's a lack of discount. This is the same thing that all the ISPs do with bundled products!
ZeN Office
Fritz!Box 3390
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Been a month since I switched to Unlimited Zen Fibre 2 from the ADSL2+ Package and not had any problems. Speeds normally about 70Mbps.
My only quibble is the line rental. Went from Home Talk Plus to Line Rental Plus and increased by about £5+VAT, no mention of this when I ordered over the phone, so it feels like I got no line rental discount for having both LR and BB through Zen. I did query this with an email to billing, a month ago, but as of yet not had a reply.
So what I though was a £5 upgrade from Zen Active to Unlimited Fibre turned out to be a £10 upgrade because the line rental increased as well.
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Sorry for the late reply � I was just going off what the thinkbroadband speed tester reported as the average speeds.
The results are:-
http://www.thinkbroadband.com/speedtest/button/14082...
http://www.thinkbroadband.com/speedtest/button/14080...
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You are running an av suite that creates the large burst at the start and gives a slightly higher result overall as a result. Kaspersky?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Yes I am running Kaspersky Internet Security 2013.
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Kaspersky Internet Security 2013 are rubbish.
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Post deleted by MrSaffron
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Kaspersky has always been one of the best, which is more than I can say for your grammar.
http://www.av-test.org/en/home/
Best at what? Catching viruses? Not the only thing you want from an AV product. What about system stability and performance impact?
AAISP Home::1
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You obviously missed Kaspersky Pure, the lightest and fastest on the planet. Been using it for the last three years after years of using Kaspersky.
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Edited by deleted (Tue 19-Aug-14 00:13:07)
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Post deleted by MrSaffron
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Post deleted by MrSaffron
Edited by adslmax (Tue 19-Aug-14 02:49:31)
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Can everyone calm down and step back just a little bit, rather than being in each others faces
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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