What is this Order?

I appear to have an order live on my account, labelled as "Zen Fibre GEA Migration".

What is this?
I didn�t place this order as it was placed at a time I could not have possibly done it myself, as I was driving my car to Leicester at the time.

What is a Zen Fibre GEA Migration anyway?
I already have Fibre Broadband....

Moving you to a different FTTC service within their portfolio or the Zen backhaul network is not at the exchange so moving you off of WBC FTTC to the pure GEA-FTTC. The difference Zen pick up the data without any BT Wholesale WBC network involvement

In reply to a post by MrSaffron:

Moving you to a different FTTC service within their portfolio or the Zen backhaul network is not at the exchange so moving you off of WBC FTTC to the pure GEA-FTTC. The difference Zen pick up the data without any BT Wholesale WBC network involvement

What he said. Saves them a few quid but otherwise won't affect your services.

As has been said, this order is to move your FTTC service from delivery via BT Wholesale WBMC to delivery using Openreach GEA-FTTC over the Zen backhaul network.

Zen continue to roll out their network, and will use it to provide backhaul wherever possible.


You will notice a short period of downtime at the actual migration, and might notice a change in your first hop latency, but apart from that your service will continue as before.

Thanks all for the responses and answers, Zen confirmed it was an internal order, here's hoping it doesn't adversely affect my currently excellent service.

It should make it better. Zen would no longer be subject to BT backhaul capacity problems like they are in Carluke for example.

In reply to a post by David_W:

As has been said, this order is to move your FTTC service from delivery via BT Wholesale WBMC to delivery using Openreach GEA-FTTC over the Zen backhaul network.

Zen continue to roll out their network, and will use it to provide backhaul wherever possible.

Is there any easy way to work out how my Fibre package is delivered? I know Zen have a PoP in Bedford and my fibre cabinet has fibre supplied from the Bedford exchange rather than my own exchange a few km south of the town. I imagine that ought to imply that my traffic hits Zen's network almost immediately but I have no idea how to tell.

At portal.zen.co.uk look at View Line Data and see what it says in Current line technology.

In reply to a post by jphilip:

At portal.zen.co.uk look at View Line Data and see what it says in Current line technology.

Oh yes, thanks. It didn't stand out so took me a moment to find it.

WBMC currently, I wonder if GEA-FTTC will become available soon? Assuming it's worth having it...