Phone and broadband

Hi.

Is anyone using Zen for both phone and broadband? If so how do you find the phone service.

Thanks.

Kel.

My understanding is that Zen could operate phone service using their own MSANs in those exchanges where they have presence, but, as of now, all Zen phone service is provided using BT WLR3.

Of course, if you have both Zen phone and broadband, Zen could switch the line to Zen's MSAN at any time without reference to the user.


We have two Zen lines on an exchange where Zen has presence - one has FTTC and the other does not have a broadband service. We find the phone service no different to when the phone service was provided by BT Retail - because it's the same service other than charges, billing and customer service.

No issues with the phone service - its a BT WLR product anyway. Not had any cause to raise a fault etc. So can't tell you how that works out.

Same with us - we've had Zen broadband for many years, switched to Zen phone a few months ago. We switched partly because the combined package was cheaper, mainly because of BT's useless unresponsiveness a few years ago when our phone line failed. No issues with either (yet).

Got the whole deal with Zen; FTTC, Phone with "unlimited" calls and VoIP. Their web pages provide pretty comprehensive information on call usage as the days pass but no archive information available. Quite difficult and often impossible to get Zen to operate outside the box with Openreach for anything that is not scripted or "unheard of".

All good since we began with Zen in November 2011.
We even had them install a new master socket, and it was cheaper than going through BT.

I've had 2 lines for years with Zen, no problems.
Usual call divert caller display stuff works fine.
No PoP so on BT gear

Sorry I'm not the OP but I wanted to thank you all for your input. I will be joining Zen for phone and ADSL Next Monday.

Please post back with how it goes.

I'll probably be following you.

Kel.

@AAuser if your line rental is with A&A you need to migrate it to Zen first.

He did say he's transferring both!

In reply to a post by AAuser27:

Sorry I'm not the OP but I wanted to thank you all for your input. I will be joining Zen for phone and ADSL Next Monday.

In reply to a post by clivers:

@AAuser if your line rental is with A&A you need to migrate it to Zen first.

This is what's worrying me to be honest. My Broadband is due to go over next Monday but not another week for the phone service.

I think A&A will chop it off when the BB goes over - which I hope not as they are still charging me for a month or so so they can dam well keep it going until it's migrated!

Unless the notice to transfer the phone stops it. I'm e-mailing them now!

They have said

"The line will remain active for 7 days, we will then contact you if the line has not been transfered in this time.They are monitored so people do not just lose service"

My line is going over to Zen on the 15th which is the Monday after

Edited by deleted (Tue 02-Jun-15 10:59:35)

Hi Kel,

I sure will. I was going to go for the 500GB option but now to find out it is unlimited is a no brainer. So far i'm being hit most days with order update e-mails

They won't. I informed A&A precisely what I was doing, and invited them to invoice me for the extra line rental period during my migration (broadband+line) from them to Zen.

The broadband migration to Zen happens first. Once that order is complete, Zen submit another order to move the line over. As long as you keep A&A in the loop as to what you're doing etc, there should be no problem.

Cheers.

my line is going over 7 days after the BB migration. Which is how long A&A keep the line active for after someone has left.