data integrity problem on the phone number

I have been trying to switch broadband provider for over a month and I have been told that each time an order is placed on the BT Wholesale system it is cancelled due to a data integrity problem on the phone number. Can anyone tell me what this means and as my ISP is having no joy with BT Wholesale is there anything I can do to speed thing up?

Usually means a phone number and/or address are slightly different in different systems

In reply to a post by MrSaffron:

Usually means a phone number and/or address are slightly different in different systems

Is there anything I can do to resolve this or must I just leave my ISP and Bt Wholesale to continue pingpong with orders?

Needs the gaining ISP to take ownership and dig into what the difference may be.

New migration system insists on more rigorous data matching to avoid slamming incidents in conjunction with notification letter system.

So wholesale might have you have Flat 2A, Random Road when others have you as 2A Random Road

In reply to a post by MrSaffron:

Needs the gaining ISP to take ownership and dig into what the difference may be.

New migration system insists on more rigorous data matching to avoid slamming incidents in conjunction with notification letter system.

So wholesale might have you have Flat 2A, Random Road when others have you as 2A Random Road

Thanks for the info Mr Saffron.
Is there a way for me to contact BT Wholesale direct, I have looked on the website but it seems they just keep referring you back to your ISP.

That is because your provider is meant to do that liaising on your behalf

In reply to a post by MrSaffron:

That is because your provider is meant to do that liaising on your behalf

It would seem my provider is unable to resolve the issue with BT Wholesale so it would appear as BT is a monopoly provider of the service I have no alternative route.

I would suggest that tells you enough about your provider in order for you to look for another one.

In reply to a post by JonRennie:

I would suggest that tells you enough about your provider in order for you to look for another one.

I am not in a position to judge who is at fault for the problem and as Zen generally gets good reviews I will give them the benefit of the doubt for a little longer.

Fair comment...Zen are my ISP and I would expect them to do what they need to do. It's them you need to influence though as you can't go direct to BT.