data integrity problem on the phone number

I have been trying to switch broadband provider for over a month and I have been told that each time an order is placed on the BT Wholesale system it is cancelled due to a data integrity problem on the phone number. Can anyone tell me what this means and as my ISP is having no joy with BT Wholesale is there anything I can do to speed thing up?

Usually means a phone number and/or address are slightly different in different systems

In reply to a post by MrSaffron:

Usually means a phone number and/or address are slightly different in different systems

Is there anything I can do to resolve this or must I just leave my ISP and Bt Wholesale to continue pingpong with orders?

Needs the gaining ISP to take ownership and dig into what the difference may be.

New migration system insists on more rigorous data matching to avoid slamming incidents in conjunction with notification letter system.

So wholesale might have you have Flat 2A, Random Road when others have you as 2A Random Road

In reply to a post by MrSaffron:

Needs the gaining ISP to take ownership and dig into what the difference may be.

New migration system insists on more rigorous data matching to avoid slamming incidents in conjunction with notification letter system.

So wholesale might have you have Flat 2A, Random Road when others have you as 2A Random Road

Thanks for the info Mr Saffron.
Is there a way for me to contact BT Wholesale direct, I have looked on the website but it seems they just keep referring you back to your ISP.

That is because your provider is meant to do that liaising on your behalf

In reply to a post by MrSaffron:

That is because your provider is meant to do that liaising on your behalf

It would seem my provider is unable to resolve the issue with BT Wholesale so it would appear as BT is a monopoly provider of the service I have no alternative route.

I would suggest that tells you enough about your provider in order for you to look for another one.

In reply to a post by JonRennie:

I would suggest that tells you enough about your provider in order for you to look for another one.

I am not in a position to judge who is at fault for the problem and as Zen generally gets good reviews I will give them the benefit of the doubt for a little longer.

Fair comment...Zen are my ISP and I would expect them to do what they need to do. It's them you need to influence though as you can't go direct to BT.

In reply to a post by JonRennie:

Fair comment...Zen are my ISP and I would expect them to do what they need to do. It's them you need to influence though as you can't go direct to BT.

What I cannot fathom is why the switch of my telephone service to Zen went without a hitch but the broadband service ordered at the same time failed. If it is caused as Mr Saffron suggests by a difference in address details why did both switches not fail?

Phone and broadband with same company before? Full llu or wlr + smpf

In reply to a post by MrSaffron:

Phone and broadband with same company before? Full llu or wlr + smpf

Phone and broadband with Plusnet before. Phone now transferred to Zen broadband still with Plusnet.

Do all your details with PlusNet exactly match what you have given Zen? Did you get the letter from PlusNet about leaving?

In reply to a post by MrSaffron:

Do all your details with PlusNet exactly match what you have given Zen? Did you get the letter from PlusNet about leaving?

All details are not an exact match as Plusnet use an automated address finder it will not accept that I have no street name and fill in the blank line with the name of the village again. I got an email from Plusnet confirming I was leaving for telephone services and saying as yet they had not been informed about my leaving for broadband.

Edited by corsa57 (Mon 10-Aug-15 08:41:31)