FTTC Upgrade - 40/10 to 80/20?

Hi all,
I'm trying to currently upgrade my newly activated FTTC connection which is currently 40/10 to 80/20. The BT estimate was indicating that 40/10 would be my best option so I went with that initially. However, it turns out my line's capable of doing more according to the Draytek Vigor 2860Vac (attainable 61Mbps / 13dB SNRM downstream, 18Mbps / 10dB SNRM upstream) so would like to utilise it to the best possible.

BT's original estimate:

Text
1 2	FTTC Range A (Clean)    51.6    35      11.9    7.2     --      Available FTTC Range B (Impacted) 43.3    25.5    11.9    5.5     --      Available

However, I may have encountered a problem and wonder if anyone is familiar with the following status message on Zen's order tracking.

Text
1 23	Work in progress, since 14/10/2015 08:29  Wait for response from WBC Gateway - FAILED 14/10/2015 09:36

Without wanting to ring support as I have to go out for most of today, does anyone know what this might mean (e.g. there's a technical issue with processing the order, or perhaps the order was declined by BTw for some reason)?

Thanks in advance.

Edited by Ixel (Wed 14-Oct-15 10:46:14)

I wouldn't worry about it. It looks like they had issues submitting your order to BT. Could be a problem with technical details on your account, or there were issues with actually connecting to the BT systems to place the order.

It will likely get sorted by Zen shortly without any intervention from yourself.

I see, fair enough. I'll wait to see what Zen does. Thanks.