Zen LLU Packet Loss and BQM Spikes

Anybody here with a Zen "LLU" (Fibre or ADSL) line with a TBB BQM running, I've been noticing some odd spikes on my BQM and also some packet loss issues lately, I've been able to replicate the packet loss on other CQM services but the ping spikes seem to be only affecting my Zen LLU graph.

I've also got some other connections being monitored by TBB but not showing similar issues, thinking maybe a peering issue with Zen!

FYI, I have been through my network looking for anything that might be syncing and causing the spikes but only thing that might have contributed has been stopped and isn't the issue.

Here's my FTTC line...

My Broadband Ping

Simon.

https://forum.zen.co.uk/forums/thread/52623.aspx

There are issues on the BTW side too. I have got sick of the nonsense and am migrating away.

My Zen ADSL �.


My Broadband Ping


I think it's llu

Here is a BT one.
http://www.thinkbroadband.com/ping/share/e192eac4c23...

In reply to a post by bet_here:

Here's my FTTC line...

My Broadband Ping

Simon.

Mine normally looks like yours but I've been getting this the last couple of days...

My Broadband Ping

leading up to that there was also some major issues with packet loss!

My Broadband Ping

EDIT: Updated Last link to correct one!

Edited by mlmclaren (Wed 25-Nov-15 22:44:02)

I'm sure Zen will be "deeply saddened" by your exit, Adrian. Please advise of your new ISP, and all their call centre staff can be duly warned!

In reply to a post by edwincluck:

I'm sure Zen will be "deeply saddened" by your exit, Adrian. Please advise of your new ISP, and all their call centre staff can be duly warned!

I would imagine they will all be as totally disinterested in your opinions as I.

We wouldn't want anyone else bothered by your inexorable boring drivel and conspiracy theories.

In reply to a post by AdrianPH:

https://forum.zen.co.uk/forums/thread/52623.aspx

There are issues on the BTW side too. I have got sick of the nonsense and am migrating away.

Nah the issues here aren't related to Zen, they seem to be an issue with peering to TBB, I have this connection monitored by another two servers and they aren't showing the same issues.

Also using Btw has always been risky business IMO, the reason I chose Zen was due to LLU availability at my exchange, and to be honest it has been far superior to others.

In reply to a post by kebabselector:

My Zen ADSL �.


My Broadband Ping


I think it's llu

Very little chance you will be on Zen's LLU in Birmingham, not unless you are connected to Midland or Central Exchange.

Sorry about that

In reply to a post by mlmclaren:

Nah the issues here aren't related to Zen, they seem to be an issue with peering to TBB, I have this connection monitored by another two servers and they aren't showing the same issues.

My BQM above is a Zen POP and a London gateway, FYI

In reply to a post by mlmclaren:

Also using Btw has always been risky business IMO, the reason I chose Zen was due to LLU availability at my exchange, and to be honest it has been far superior to others.

+1

In reply to a post by kebabselector:

Sorry about that

No worries

In reply to a post by bet_here:

My BQM above is a Zen POP and a London gateway, FYI

Yes, I noticed that as your on Brighton's Kemptown, realistically that should mean were both on the same link back to London as I'm on Crawley...

I will raise this further with Zen and see what they say, currently I'm unable to detect anything at home causing any issues, I'm also going to look into my new VR900 to make sure thats not the issues, but I don't believe the issues started until a day or two after install.

On another note, have you been seeing any packet loss on your graph at all, particularly on the "13th Nov"

I don't have LLU, but I do have BTW and I have had some strange spikes also. This is a good example day:

My Broadband Ping

Those solid blue spikes just after 2pm, 5.30pm and just before midnight didn't tally with any obvious usage. I was watching the 5.30pm one and the noise margin was a stable 6db, so I don't think it's REIN. During the spike the ping to bbc.co.uk went up from around 20ms to 200-300ms.

I have also had many unexplained PPP disconnections over the past few weeks. The router log does not show any ADSL resyncs, just "LCP down" messages. I don't know if they are REIN or not because it usually reconnects in less than a minute, but I don't think it is.

In reply to a post by AndrewNi:

I don't have LLU, but I do have BTW and I have had some strange spikes also. This is a good example day:

My Broadband Ping

My graph seems to show a couple of similarities to yours, My Broadband Ping

In reply to a post by AndrewNi:

I have also had many unexplained PPP disconnections over the past few weeks. The router log does not show any ADSL resyncs, just "LCP down" messages. I don't know if they are REIN or not because it usually reconnects in less than a minute, but I don't think it is.

When I was discussing the issue with Zen they mentioned there had been a few PPP drops, which they obviously straight away assumed to be my router, however further into the conversation we determined no re-syncs occurred and the router logs where looked at and told us a story of sessions being remotely terminated or dropped.

I've since got a new router, I tried Zen's router but that just ground to a complete half after half hour, and didn't solve issues either.

I'm now looking into data on my AAISP hosted CQM over at F8lure, that seems to be showing some odd spike issues too but not at the same time, I assume this could be related depending on routes taken from Zen to TBB/AAISP

Seems to be ok here. BTW I'm on LLU

http://www.thinkbroadband.com/ping/share/7f8ef24833a...

http://www.thinkbroadband.com/ping/share/44e6f9cf11c...

Edited by deleted (Thu 26-Nov-15 21:39:07)

In reply to a post by aparat:

Seems to be ok here. BTW I'm on LLU

http://www.thinkbroadband.com/ping/share/7f8ef24833a...

Fibre? Location?

Fibre
Halifax West Yorkshire

OK thanks, do you know if your connect via Manchester or London?

Via Manchester

Just for the record, AdrianPH, our resident loony-ranter, has migrated to Uno (poor souls!)

And he's off already - publicly slating their "inexorable" service!

In particular, skewering their sales staff "who sounded disinterested and annoyed to have to answer the phone", or so he claims.

One customer Zen won't perhaps remember so fondly! Ahem!

--

Edited by deleted (Fri 27-Nov-15 03:00:37)

In reply to a post by aparat:

Via Manchester

OK, thanks for info... I'm via London

In reply to a post by edwincluck:

Just for the record, AdrianPH, our resident loony-ranter, has migrated to Uno (poor souls!)

And he's off already - publicly slating their "inexorable" service!

In particular, skewering their sales staff "who sounded disinterested and annoyed to have to answer the phone", or so he claims.

One customer Zen won't perhaps remember so fondly! Ahem!

--

What's you point.... IMO this seems like a trolling attempt... if the person is having issues and have fair reason to be disgruntled then thats fine however I don't see how its any of your bee's wax and your troll like posts trying to get a reaction are somewhat childish

Noteworthy how AdrianPH has problems with, and then rants about every business he ever deals with. From BT, to TalkTalk, to Zen, to SSE, and latterly Uno.

Ironically publicly ranting about Uno on the very day he decides to move to them! Making up lies about the content of a phone call, which thankfully Uno had the forethought to record.

If "that's fine" for you, mlclaren, maybe there's a lesson for you, too. Behave like a troll, treat a company insultingly, and you should expect it to respond accordingly. Food for thought.

You have stepped over the mark Mr.Cluck.

1) I did not rant about Uno, I posted a query as I was surprised by the response I got from a staff member , that matter was sorted out privately and where pray is there a "lie", you know nothing whatever of the conversation , your remarks are totally false and offensive.

2) Where have I complained about BT, SSE or Talk Talk?

3)Yes , I like many others have had issues with and commented on Zen, there is no rant and it is frankly none of your business.

Edited by deleted (Fri 27-Nov-15 19:28:32)

In reply to a post by edwincluck:

Noteworthy how AdrianPH has problems with, and then rants about every business he ever deals with. From BT, to TalkTalk, to Zen, to SSE, and latterly Uno.

Ironically publicly ranting about Uno on the very day he decides to move to them! Making up lies about the content of a phone call, which thankfully Uno had the forethought to record.

If "that's fine" for you, mlclaren, maybe there's a lesson for you, too. Behave like a troll, treat a company insultingly, and you should expect it to respond accordingly. Food for thought.

You proof? and why is it any of your business... I simply have noted that on too many occasions you have commented on AdrianPH's posts in a negative manor and in this case have spouted defamatory comments about a person where no such comment where require or even related to the thread's subject.

Now I suggest, if you and Adrian want to have a [censored] then do so elsewhere... preferably in private.

Don't get me wrong; I'm all for highlighting issues when they're genuine, and when an underlying fault and its cause are fully understood.

But you do all that before attributing blame.

Claiming, for example, that a connection fault in the PCP was cured by moving to a different ADSL (LLU) provider, suggests that the serial complainant doesn't know his doodah from his whatsit!

To actually lambast a business for its inaction, based on that level of ignorance, does both the business and this forum, a huge disservice.

How are others supposed to make value judgments of their own, when based on malicious drivel? That's why it's important to flag-up people's falsehoods; yours included.

P.S. Puhleeze let me treat you to a spell-checker in the Black Friday sales, mlmclaren!

Regardless of the individuals views and accusations about his provider/s it doesn't excuse you following this persons post into a different thread and makings comments on what is a genuine cause for concern....

it also doesn't give you the right to then continue trolling the person further trying to get a response from them, also your arrogance regarding a spell-checker is unrequited and only adds to the whole TROLLING think...

So far all I have done is witnessed you pester someone repeatedly in a manor of talking about them... to them?? and I have witnessed this again tonight with myself... not long after my response to your previous response... may I point out that this forum is too help people who may not understand fully or looking for assistance... folk like yourself making a fuss out of something like a spelling mistake will only put them off posting which in return lowers traffic to the site as folk won't recommend it and by the end of it the sites owners and operators will surely be disappointed..

So just stop with the bull, keep your opinions to yourself... and have a nice day

Again Cluck you manage to make a fool of yourself. perhaps more time properly reading what people have written before typing your endless , pointless and false bile would serve the forum better.

I did not say changing to an LLU provider cured a PCP fault.

I clearly stated the line had a problem over several years and with different ISP's, numerous engineer visits did not solve the issue.

Having moved to LLU the problem reappeared, the engineers that attended the property immediately identified the problem as being a corroded connection at the PCP.

Once that was dealt with the problem was gone and never returned.

It is you Cluck that have no idea what you babble about.