Zen or my local exchange busted......again?

Everything is dying tonight as both lines are fubar.
kids screaming the internet is broke daddy......

Anyone else?

The solid red line at about 20:40 is my failed attempt to rectify the moaning kids...21:30 without a hope in hell of getting support right now.

http://www.thinkbroadband.com/ping/share/8d70870ca15...

http://www.thinkbroadband.com/ping/share/bc7b9263783...

It takes my broadband connection a full 15 seconds to load those snapshot links above.

Excuse my despondency

Got exactly the same profile on my BBQM as you last night.

http://www.thinkbroadband.com/ping/share/774fc8d41f9...

So far on the 30/12/2015 it is like this

http://www.thinkbroadband.com/ping/share/ce982522c10...

Normally for our ADSL2+ ~17Mb/s connection it is like this even with my son playing ESO 24/7 if he had his way

http://www.thinkbroadband.com/ping/share/384cb655583...

Everything was fine until the evening of 29th then fubar


Richard

Edited by Towerman (Wed 30-Dec-15 23:02:16)

BT issue - that is if you're in Scotland (-ish areas).

We have one customer with the same graphing and they've seen congestion (although not to these levels for some time) on and off for a few weeks.

BT have committed to a date in January for a new 10Gb link to solve this but suspect it might be related.

Matt

Edited by uno (Wed 30-Dec-15 23:07:53)

Could also be related to this problem in Rochdale due to the flooding ???

http://status.zensupport.co.uk/incident/5/4525

Richard

That shows as clear/resolved....

Matt

OK missed that !?!

http://community.plus.net/forum/index.php/topic,1472...

Same on plusnet

BT where supposed to have fix our exchange in May this year [2015] and carried out enough work to prevent it happening again.
The initial problem of that particular congestion was noted this time last year, flagged up to BT by various ISP and they [BT] denied it for months, all in I think it took 5 months to completely clear.

Then the same congestion problem in September/October albeit not as severe and BT this time acknowledged the fact immediately, or so we were told!!

Matt at no point am I having a dig at you or complaining to you in any way but BT were supposed to be fitting a 10Gb link at the exchange the last time that actually turned out to be a 1Gb link.

They had also committed to fixing the problem by the 30th Nov 15......

After the Dec/Jan/Feb/Mar/Apr/May issue [phew] I have been monitoring my lines on a daily basis, The BQM on here is a fantastic resource.

I do not blame my ISP as they are held ransom to the dribble they are supplied by BTW.

I waited 3 days to see if this would clear but I now have to phone Zen.

Edited by derekdel (Thu 31-Dec-15 08:39:22)

In reply to a post by ian007jen:

http://community.plus.net/forum/index.php/topic,1472...

Same on plusnet

Oh that is bad...

Its not just you, I'm on Zen on BT back haul in Aberdeenshire and seeing the same.

I only got my new Zen business fibre line installed about 8 days ago and its been poor since it was installed. Runs fine through day but at night from 1800 onwards speed drops from >60Mb to less than 10. My last 2 evenings of BQM are exactly same as yours showing latency at >140ms and dropped packets with speed at ~2Mb.

Of course, Zen support tested line and cant see any issues during support hours!

Edited by deleted (Thu 31-Dec-15 10:02:22)