Zen or my local exchange busted......again?

Everything is dying tonight as both lines are fubar.
kids screaming the internet is broke daddy......

Anyone else?

The solid red line at about 20:40 is my failed attempt to rectify the moaning kids...21:30 without a hope in hell of getting support right now.

http://www.thinkbroadband.com/ping/share/8d70870ca15...

http://www.thinkbroadband.com/ping/share/bc7b9263783...

It takes my broadband connection a full 15 seconds to load those snapshot links above.

Excuse my despondency

Got exactly the same profile on my BBQM as you last night.

http://www.thinkbroadband.com/ping/share/774fc8d41f9...

So far on the 30/12/2015 it is like this

http://www.thinkbroadband.com/ping/share/ce982522c10...

Normally for our ADSL2+ ~17Mb/s connection it is like this even with my son playing ESO 24/7 if he had his way

http://www.thinkbroadband.com/ping/share/384cb655583...

Everything was fine until the evening of 29th then fubar


Richard

Edited by Towerman (Wed 30-Dec-15 23:02:16)

BT issue - that is if you're in Scotland (-ish areas).

We have one customer with the same graphing and they've seen congestion (although not to these levels for some time) on and off for a few weeks.

BT have committed to a date in January for a new 10Gb link to solve this but suspect it might be related.

Matt

Edited by uno (Wed 30-Dec-15 23:07:53)

Could also be related to this problem in Rochdale due to the flooding ???

http://status.zensupport.co.uk/incident/5/4525

Richard

That shows as clear/resolved....

Matt

OK missed that !?!

http://community.plus.net/forum/index.php/topic,1472...

Same on plusnet

BT where supposed to have fix our exchange in May this year [2015] and carried out enough work to prevent it happening again.
The initial problem of that particular congestion was noted this time last year, flagged up to BT by various ISP and they [BT] denied it for months, all in I think it took 5 months to completely clear.

Then the same congestion problem in September/October albeit not as severe and BT this time acknowledged the fact immediately, or so we were told!!

Matt at no point am I having a dig at you or complaining to you in any way but BT were supposed to be fitting a 10Gb link at the exchange the last time that actually turned out to be a 1Gb link.

They had also committed to fixing the problem by the 30th Nov 15......

After the Dec/Jan/Feb/Mar/Apr/May issue [phew] I have been monitoring my lines on a daily basis, The BQM on here is a fantastic resource.

I do not blame my ISP as they are held ransom to the dribble they are supplied by BTW.

I waited 3 days to see if this would clear but I now have to phone Zen.

Edited by derekdel (Thu 31-Dec-15 08:39:22)

In reply to a post by ian007jen:

http://community.plus.net/forum/index.php/topic,1472...

Same on plusnet

Oh that is bad...

Its not just you, I'm on Zen on BT back haul in Aberdeenshire and seeing the same.

I only got my new Zen business fibre line installed about 8 days ago and its been poor since it was installed. Runs fine through day but at night from 1800 onwards speed drops from >60Mb to less than 10. My last 2 evenings of BQM are exactly same as yours showing latency at >140ms and dropped packets with speed at ~2Mb.

Of course, Zen support tested line and cant see any issues during support hours!

Edited by deleted (Thu 31-Dec-15 10:02:22)

In reply to a post by uno:

BT have committed to a date in January for a new 10Gb link to solve this but suspect it might be related.

Great info ... Thanks Matt.
I wonder why Zen arent able to tell us information like this. Beginning to think I've made the wrong choice of ISP!

Same area as we're seeing this issue.

Update from BT on 22nd December was:

I have spoken to the Operations team, and also the Tech Services team this morning, and they are not able to make any further improvement to the traffic load at Aboyne. So unfortunately we will need to wait until mid-January when the new 10Gig backhaul into Aboyne will be completed.

Matt

In reply to a post by craski:

I wonder why Zen aren't able to tell us information like this. Beginning to think I've made the wrong choice of ISP!

Zen do provide this info

In reference to status.zen.co.uk/broadband/:

Fault BT59810 29/12/2015 16:45 31/12/2015 04:00
01224 01236 01241 01259 01307 01309 01312 01313 01314 01315 01316 01324 01330 01337 01339 01349 01355 01356 01357 01358 01360 01361 01369 01382 01383 01389 01397 01412 01413 01414 01415 01416 01417 01418 01419 01434 01436 01463 01466 01467 01475 01501 01502 01505 01506 01555 01561 01569 01575 01578 01595 01620 01651 01661 01665 01667 01668 01674 01698 01721 01771 01779 01828 01830 01851 01855 01875 01888 01896 01899 01912 01968 01975 02476 02820 02821 02825 02827 02828 02829 02837 02840 02842 02843 02844 02866 02867 02868 02870 02871 02877 02879 02880 02882 02886 02890 02891 02892 02893 02894 02897

Zen Status

Edited by tommy45 (Thu 31-Dec-15 12:20:43)

Same here in north east, packet loss ,pings have doubled and I have ran on fast for years ,and now damn interleaving has been applied !!!
Exchange Code: NESLN

There's no way congested backhaul could cause interleaving to be applied, I suspect another issue there with the cabling to your house.

This isn't related to what you've posted though, or any moment in time outages.

This congestion has been going on for a while as you'll see from the other posters.

Matt

In reply to a post by uno:

This isn't related to what you've posted though, or any moment in time outages.

This congestion has been going on for a while as you'll see from the other posters.

Matt

Yes there is two issues at play or there was, Some customers have only started seeing this lag tsunami since the 29/12/15 and for those it maybe be sorted if their STD codes are on that list , as for the other issue that has been ongoing for a longer time, Matt is there not a BT number for that and details of which STD's are affected, or is that considered "commercially sensitive "info by BTW ?

Edited by tommy45 (Thu 31-Dec-15 13:42:59)

No, because it is not considered an outage which you'd get a BIR for.

It's not linked on the exchange either so when you raise a fault for an affected CLI, you get the "standard" returned fault stating no fault found/customer mis-operation and to book an engineer visit.

Only after you provide graphing and data showing this problem do they then reveal issues. There have been SVLAN changes to help which worked but now everything there appears to be suffering because BT have not provisioned sufficient capacity locally.

Matt

Yup, found that yesterday and that fault was showing as being opened and closed on 29th Dec.
It now appears to have been updated this morning to show fault closed at of 0400 on 31st which it previously didnt say.

I do hope that solves the problem we've seen over past 2 evenings with latency at >120ms and speeds at ~2Mb (on a line that syncs at 80/20) but I was having issues with my connection losing a lot of speed in evening before this latest fault to what looks like congestion and that appears to be related to what Matt was saying about BT's back haul capacity in parts of Scotland.

In reply to a post by uno:

No, because it is not considered an outage which you'd get a BIR for.

It's not linked on the exchange either so when you raise a fault for an affected CLI, you get the "standard" returned fault stating no fault found/customer mis-operation and to book an engineer visit.

Only after you provide graphing and data showing this problem do they then reveal issues. There have been SVLAN changes to help which worked but now everything there appears to be suffering because BT have not provisioned sufficient capacity locally.

Matt

Typical of BT They seem to like running things on the hot side especially SVLANS which is why they can shift you onto a different one and within a month the peak time capacity issues can return, because they are too highly contended imo,

According to the PlusNet Support website and Bob Pullen it was .....

In reference to community.plus.net/forum/index.php/topic,147235.msg1296217.html#msg...:

It was due to a problem at a POP in Glasgow causing (quite severe) degradation of service (BT ref:59810).
A hardware replacement was carried out early hours, and the issue marked as resolved at 4am on 31/12/15.

Hopefully it will be OK from now on

Richard

Thanks Richard

There is no problem just now thankfully.

BTw are getting bad lately with managing capacity it seems.

Lately(!)... some areas have had ongoing issues (on and off, but more on) for a while.

Matt

This may ruffle some feather but I actually detest BT and their entire infrastructure with a passion.
No slur or ill wishes to anyone that has or does continue to work with BT.

I think the entire organisation [ I say that loosely ] is far far too fragmented, quite often one department hasn't got a clue what the other is doing.

I'm talking about my own personal experiences and can imagine it will be vastly different in other parts of the country.

Bring back Busby, all is forgiven

by lately I meant the past 18 months or so

The fragmentation is the result of 30 years of regulation to encourage competition and others to grow and compete at the national level.

In reply to a post by MrSaffron:

The fragmentation is the result of 30 years of regulation to encourage competition and others to grow and compete at the national level.

Indeed:
30 years of dreadfully thought out regulation after a poorly conceived privatisation.

In reply to a post by derekdel:

Everything is dying tonight as both lines are fubar.

I don't mean to seem churlish but why take both lines from the same retail provider? You've single points of failure throughout once you get past the cabinet.

In reply to a post by Ignitionnet:

In reply to a post by derekdel:

Everything is dying tonight as both lines are fubar.

I don't mean to seem churlish but why take both lines from the same retail provider? You've single points of failure throughout once you get past the cabinet.

Very valid point!
I used to have a sky line for adsl/phone. I changed over to Zen for both lines with the intention of moving one of the lines to another provider outwith the BT network at a later date. [in a few months]

That later date is now getting on for 24 + months and that is my own fault as the whole point in 2 lines was redundancy.

Procrastination is terrible, dithering and I fail to answer your question with a honest reply.

I looked at Pluse8 and at Uno, I see Uno have a 'coming soon' pre paid line rental option.
I looked, I asked but thinking to myself 'I will do it tomorrow' sums it up really.
Before I know it months go past..........

Do you know something you post was one of those 'kick up the a** posts' and I think tonight is the night I will change one of the lines.......... I think

According to samknows, I can't see any LLU operators at your exchange...
https://www.samknows.com/broadband/exchange/WSCAT

That's because its not my exchange

So do you have LLU at your exchange, OPAL for example? If so, it's a good idea to move at least one line to them. Although given Plusnet's move to dedicated WBMC, you may find relief is at hand anyway (which you probably know a lot about).

Latest info I've been told is that BT back haul capacity upgrade for my area isn't coming until end of Feb now.

anyone know if zen still have a BT backhaul for there FTTC for non LLU exchanges

Edited by francisuk25 (Mon 25-Jan-16 02:16:22)

Yes Zen use BT wholesale for backhaul where they don't have a llu presence

In reply to a post by tommy45:

Yes Zen use BT wholesale for backhaul where they don't have a llu presence

Even for FTTC connections right?

That is correct.

We moved a few to a less congested SVLAN which has helped but it is a cat and mouse game as this has been done a few times already.

Matt

How many times do you need to be told the same thing?

Zen use Vodafone LLU or BTW.

If there is no Vodafone LLU on the exchange they use BTW for FTTC/ADSL2

In reply to a post by AdrianPH:

How many times do you need to be told the same thing?

Zen use Vodafone LLU or BTW.

If there is no Vodafone LLU on the exchange they use BTW for FTTC/ADSL2

May i ask where you found out that Zen use Vodafone (ex C&W) LLU backhaul where is there is no Zen LLU at exchange? because when i called Zen this morning they told me they don't use Vodafone LLU at all....its either Zen LLU or BT 21CN network.

Well, that is what I was told long ago by Zen staff and it came up here in

This thread at Zen

It is no coincidence either that when a friends Zen LLU connection goes down there is a C+W / Vodafone outage.

When I looked into this before it appeared that Zen's LLU is connected to their network via C&W Backhaul.... however they do not supply service 'from' C&W LLU equipment...

Edited by mlmclaren (Mon 25-Jan-16 16:16:01)

In reply to a post by mlmclaren:

When I looked into this before it appeared that Zen's LLU is connected to their network via C&W Backhaul.... however they do not supply service 'from' C&W LLU equipment...

That would appear to be the case, as my exchange has C &W llu in it, but no Zen LLU is why i am on btw they will just use /rent voda's back haul links