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Standard User mixt
(fountain of knowledge) Wed 16-Mar-16 23:10:24
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Re: Slow downloads


[re: PSP83] [link to this post]
 
Snap: http://lnx.co/tbb/zen.php

Zen Unlimited Fibre with Native IPv6
Automated Hourly HTTPx6 TBB Speed Tests (3xIPv4+3xIPv6)
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Standard User bet_here
(member) Wed 16-Mar-16 23:36:50
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Re: Slow downloads


[re: PSP83] [link to this post]
 
In reply to a post by PSP83:
Its quite bad tonight.

Snap

edit - mixt beat me!

Edited by bet_here (Wed 16-Mar-16 23:38:00)

ISP Representative jongreen84
(isp) Thu 17-Mar-16 10:12:16
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Re: Slow downloads


[re: bet_here] [link to this post]
 
Thank you for the updates all, it's really helpful. Apologies for the disruption caused by this.

Some work has taken place overnight which should help to mitigate some of these issues. I still need to catch up with our tech support teams but in the meantime I'd recommend a PPP drop/router reboot if you're seeing similar issues today.

Apologies again for the disruption caused by this.

Jon
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User PSP83
(newbie) Thu 17-Mar-16 10:37:39
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Re: Slow downloads


[re: jongreen84] [link to this post]
 
Thanks for the update Jon.

I did notice there was a few drops in connection last night.

https://f8lure.mouselike.org/proxyfirebrick.asp?ID=5...

Was this the work being done ?

Paul
ISP Representative jongreen84
(isp) Thu 17-Mar-16 10:45:27
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Re: Slow downloads


[re: PSP83] [link to this post]
 
Hi Paul,

I've just looked into your account and you're not on one of our unbundled exchanges.

The work last night was related to the platform that terminates unbundled exchanges, and shouldn't have caused any disruption to customers.

My concern here is that there is some other cause to your particular issues, so I'm going to catch up our tech-support team to see how we can progress this.

Thanks again for the extra information.

Jon
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User 3MbBik
(newbie) Thu 17-Mar-16 11:36:58
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Re: Slow downloads


[re: jongreen84] [link to this post]
 
Here in sunny Tavistock this morning whilst on DSL2

http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...

With a router power cycle it is now using DSL1

http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/ping/share/910990a65fa...

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>pathping thinkbroadband.com

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:
0 GGF-MainPC.lan [192.168.1.65]
1 dsldevice.lan [192.168.1.254]
2 losubs.subs.dsl1.th-lon.zen.net.uk [62.3.84.17]
3 ae1-113.cr2.th-lon.zen.net.uk [62.3.84.181]
4 ge-2-0-0-0.cr1.th-lon.zen.net.uk [62.3.80.41]
5 netconnex-gw.zen.net.uk [82.71.254.2]
6 te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
7 www.thinkbroadband.com [80.249.99.130]

Computing statistics for 175 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 GGF-MainPC.lan [192.168.1.65]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% dsldevice.lan [192.168.1.254]
0/ 100 = 0% |
2 16ms 0/ 100 = 0% 0/ 100 = 0% losubs.subs.dsl1.th-lon.zen.net.uk [62.3.84.17]
0/ 100 = 0% |
3 20ms 0/ 100 = 0% 0/ 100 = 0% ae1-113.cr2.th-lon.zen.net.uk [62.3.84.181]
0/ 100 = 0% |
4 20ms 0/ 100 = 0% 0/ 100 = 0% ge-2-0-0-0.cr1.th-lon.zen.net.uk [62.3.80.41]
0/ 100 = 0% |
5 21ms 0/ 100 = 0% 0/ 100 = 0% netconnex-gw.zen.net.uk [82.71.254.2]
0/ 100 = 0% |
6 21ms 0/ 100 = 0% 0/ 100 = 0% te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
0/ 100 = 0% |
7 16ms 0/ 100 = 0% 0/ 100 = 0% www.thinkbroadband.com [80.249.99.130]

Trace complete.

C:\WINDOWS\system32>pathping zen.net.uk

Tracing route to zen.net.uk [212.23.8.3]
over a maximum of 30 hops:
0 GGF-MainPC.lan [192.168.1.65]
1 dsldevice.lan [192.168.1.254]
2 losubs.subs.dsl1.th-lon.zen.net.uk [62.3.84.17]
3 ae1-113.cr2.th-lon.zen.net.uk [62.3.84.181]
4 xe-2-0-0-173.dr2.lr-slo.zen.net.uk [62.3.80.106]
5 xe-2-0-2-41.dr1.lr-slo.zen.net.uk [212.23.8.3]

Computing statistics for 125 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 GGF-MainPC.lan [192.168.1.65]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% dsldevice.lan [192.168.1.254]
0/ 100 = 0% |
2 16ms 0/ 100 = 0% 0/ 100 = 0% losubs.subs.dsl1.th-lon.zen.net.uk [62.3.84.17]
0/ 100 = 0% |
3 19ms 0/ 100 = 0% 0/ 100 = 0% ae1-113.cr2.th-lon.zen.net.uk [62.3.84.181]
0/ 100 = 0% |
4 24ms 0/ 100 = 0% 0/ 100 = 0% xe-2-0-0-173.dr2.lr-slo.zen.net.uk [62.3.80.106]
0/ 100 = 0% |
5 24ms 0/ 100 = 0% 0/ 100 = 0% xe-2-0-2-41.dr1.lr-slo.zen.net.uk [212.23.8.3]

Trace complete.


2.1 Type VDSL
2.2 Status Up
2.3 Uptime 0 days 0 hours 45 mins 35 secs
2.4 Line Rate (Down / Up) 79987 kbps / 20000 kbps
2.5 Noise Margin (Down / Up) 7.8 dB / 9.6 dB
2.6 Attenuation (Down / Up) 11.1 dB / 7.1 dB
2.7 Power (Down / Up) 13.6 dBm / 5 dBm

Godfrey
ISP Representative jongreen84
(isp) Thu 17-Mar-16 11:40:34
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Re: Slow downloads


[re: 3MbBik] [link to this post]
 
Thanks for the update. This fits in with what Brandon was seeing, and we have some work planned to hopefully narrow this down. I'll keep you updated.

Jon
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User aparat
(regular) Thu 17-Mar-16 19:19:19
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Re: Slow downloads


[re: jongreen84] [link to this post]
 
Thanks jongreen for info but it is as it was ( slow) and I am on unbundled exchange. Hope your team resolves it soon. Keep us updated.

Edited by aparat (Fri 18-Mar-16 06:07:16)

Standard User pet0r
(newbie) Thu 17-Mar-16 20:02:43
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Re: Slow downloads


[re: aparat] [link to this post]
 
Just to chime in, I am seeing the same issues. I'm getting increased latency and packet loss during peak times, I'm on DSL6.

Should I open a support ticket or something or provide someone info via PM?

http://www.thinkbroadband.com/ping/share/92f8907e648...
Standard User PSP83
(newbie) Thu 17-Mar-16 22:46:58
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Re: Slow downloads


[re: pet0r] [link to this post]
 
Yep, same again tonight.

http://www.thinkbroadband.com/ping/share/757f0841dfb...

I have updated support email again.
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