One example: http://www.thinkbroadband.com/speedtest/results.html...
Sometimes the single-threaded speed is more in line with what you're getting, but it's generally this slow
I've been with Zen for ages and it's only gone downhill in the last few weeks. Same problem when I connect a computer directly to the OR modem, so my network/router has nothing to do with it.
Zen are fobbing me off by claiming that this is "expected performance". I know multi-threaded downloads are going to be better, but the difference should not be this great (not to mention that it was fine before).
Between that utter BS, having to repeat things I've already emailed or said, and being asked numerous times to do the same things repeatedly, it's almost as if I am talking to TalkTalk or BT, not an ISP that is supposed to pride itself on its customer service. Requests to have it escalated seem to fall on deaf ears.
All Zen seem to be interested in is running the standard Openreach tests and if there's no problem there, then there must not be a problem - there appears to be no interest in ensuring that there are no issues on Zen's network, having someone from their network team dig into the issue, etc.
It feels as though there's traffic shaping, even though Zen claim they absolutely don't do that. Sometimes a download starts out at a high speed and slowly decays to 1Mbyte/sec or less.
Edited by sor (Thu 28-Jan-16 16:12:12)