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Standard User mixt
(fountain of knowledge) Wed 07-Dec-16 13:42:46
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: professor973] [link to this post]
 
In reply to a post by professor973:
What's it like to be perfect?

You're not missing much. Trust me.

Anyway, I thought you had mistaken (with your eyes) the 3 for an 8. I hadn't expected it to be a typo as the keys aren't that close together on a keyboard.

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Standard User professor973
(knowledge is power) Wed 07-Dec-16 17:53:46
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: mixt] [link to this post]
 
Ah, but you have not taken senility into account Lol
Standard User 961a
(member) Wed 07-Dec-16 18:02:38
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: professor973] [link to this post]
 
Just don't go transferring any money via bank transfer any time soon!


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Standard User b4dger
(knowledge is power) Fri 09-Dec-16 10:55:59
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: b4dger] [link to this post]
 
Just to bring this back to my topic...

Is anyone else on Zen's 'Home Talk Plus' package?
My normal monthly bill comes to £19.20 inc VAT.

Thanks.

Standard User mixt
(fountain of knowledge) Fri 09-Dec-16 11:24:25
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: b4dger] [link to this post]
 
Have you seen this?

https://www.zen.co.uk/userfiles/documents/shared/voi...

Home Talk and Home Talk Plus customers also receive the following benefits

* No call connection, call setup or minimum call charges on calls made to UK 01,02,03,0845,0870 and International calling destinations

* Per Second billing of calls and not to the minute

* A contract term of only 30 days. (Coupled with Zen's unique 30 day broadband contract this makes Zen the only Communications Provider currently offering both line and broadband services for a minimum contract term of only 30 days).

Unless it is the actual duration of the 03* call you've been charge for, and nothing else (so no connection or setup charge). How long was the call for and is this the first time you've made an 03* call on the line?

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Previous ISPs » Zen (40/10 FTTC) | aaisp.net (40/10 FTTC) | Virgin Media (50Mb Cable) | Be* Un Limited (ADSL2+) | Zen (ADSL)
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Standard User b4dger
(knowledge is power) Fri 09-Dec-16 13:46:21
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: mixt] [link to this post]
 
Hi,
I've never been charged before.
Looking at my bill 0300 number shows as £0 charge but 0345 shows as 44p for 13 minute call.

The email from October informing customers of changes says my package:
"As a Plus package user you will still be able to call geographical numbers starting with 01,02,03 for free".

So it looks like I've been billed in error.
As the Zen rep suggested it looks like I need to call and ask for a refund, but I thought I would start by asking here if others are on my package and seeing the same etc. smile
It would be good if Zen could check their system for this error in case it's not a one-off.

Standard User 4M2
(knowledge is power) Fri 09-Dec-16 15:20:52
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: b4dger] [link to this post]
 
In reply to a post by b4dger:
0345 shows as 44p for 13 minute call.


I'm not on "Home Talk Plus" but on "Home Talk" and a call that I made to an 0345 number lasting 00:05:45 cost £0.1922 (ex. VAT) This may not be relevant to your issue but the calculated cost of your call to an 0345 number looks about right even though it may be a billing error.
Standard User professor973
(knowledge is power) Fri 09-Dec-16 16:38:15
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: mixt] [link to this post]
 
They are obviously ignoring the even better deal at Pulse8 !
Standard User 4M2
(knowledge is power) Fri 09-Dec-16 17:01:03
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: professor973] [link to this post]
 
In reply to a post by professor973:
They are obviously ignoring the even better deal at Pulse8 !


https://pulse8broadband.co.uk/docs/Pulse8-Broadband-... - What deal are you referring to?
Standard User MCM
(knowledge is power) Fri 09-Dec-16 17:01:34
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: b4dger] [link to this post]
 
"As a Plus package user you will still be able to call geographical numbers starting with 01,02,03 for free".
0345 numbers are non-geographic numbers rather than geographical numbers so wouldn't appear to be included.
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