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Standard User ukwiz
(fountain of knowledge) Fri 09-Dec-16 18:26:26
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: MCM] [link to this post]
 
It starts with 03, so they are either lying or incompetent

David

BT (poor) -> Zen (excellent) -> O2 (started well, went downhill -> IDNet (No complaints - but 100GB cap) -> Zen (unlimited-and now ipv6!l)
Standard User MCM
(knowledge is power) Fri 09-Dec-16 18:43:46
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: ukwiz] [link to this post]
 
However it is not a geographic number starting with 3 so rather than lying indictes a failure to clearly communicate what is intended as a some users may not understand the meaning of the words "geographic numbers".
Standard User b4dger
(knowledge is power) Sat 10-Dec-16 10:20:23
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: MCM] [link to this post]
 
As you say 0345 isn't geographical...

Hopefully the Zen rep will be able to clarify?


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Standard User ukwiz
(fountain of knowledge) Sat 10-Dec-16 11:37:54
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: MCM] [link to this post]
 
So either incompetent, or not understanding their customers expectations

David

BT (poor) -> Zen (excellent) -> O2 (started well, went downhill -> IDNet (No complaints - but 100GB cap) -> Zen (unlimited-and now ipv6!l)
Standard User MCM
(knowledge is power) Sat 10-Dec-16 16:06:21
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: ukwiz] [link to this post]
 
So either incompetent, or not understanding their customers expectations
Not at all. Zen are quite clear in stating that geographic numbers starting 03 are free and 0345 is not a geographic number. It would certainly help if Zen were to explain what is meant by geographic and non-geographic numbers to aid people such as yourself who do not appear to understand the difference.
Standard User ukwiz
(fountain of knowledge) Sat 10-Dec-16 17:22:14
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: MCM] [link to this post]
 
Not at all. Zen are quite clear in stating that geographic numbers starting 03 are free and 0345 is not a geographic number

Before shooting off about what people know and don't know, it you take a look at what zen say on the phone service landing page:
"Our Line Rental Plus option includes unlimited anytime minutes to 01, 02 and 03 numbers"

Nowhere on that page does it mention geographic and non-geographic numbers.

Get your facts straight before defending zen

David

BT (poor) -> Zen (excellent) -> O2 (started well, went downhill -> IDNet (No complaints - but 100GB cap) -> Zen (unlimited-and now ipv6!l)
Standard User b4dger
(knowledge is power) Sat 10-Dec-16 17:31:50
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: ukwiz] [link to this post]
 
The "geographic" quote may have come from the email I mentioned earlier.
Let's hope Zen come back and clear this up, things are obviously open to interpretation smile

It would still be nice to hear if other Zen customers are on the same £19.20 package as me.

#KeepThingsFriendlyEveryone!

Standard User MCM
(knowledge is power) Sat 10-Dec-16 18:39:51
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call *DELETED*


[re: ukwiz] [link to this post]
 
Post deleted by MCM
Standard User TrishaH
(knowledge is power) Sat 10-Dec-16 22:16:39
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: b4dger] [link to this post]
 
Mine is £18 plus VAT. Home Talk Plus and includes caller display and call waiting.

Anytime I'm not sure if a number is included, I use 'say no to 0870' and most times find a standard land line number.

Standard User b4dger
(knowledge is power) Mon 12-Dec-16 15:58:06
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Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: TrishaH] [link to this post]
 
Thanks - that's the same price I'm paying if I take off the Call Waiting (£2+VAT) smile

I've just given Zen a nudge via Twitter to see if they can update this thread to say if 0345 numbers are included in my calls package...

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