User comments on ISPs
  >> Zen Internet


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | [4] | >> (show all)   Print Thread
Standard User TrishaH
(knowledge is power) Mon 12-Dec-16 16:48:25
Print Post

Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: b4dger] [link to this post]
 
You're welcome.

Trouble is, there's so many of these non-standard numbers, it's hard to remember which are which!

I need an up to date list of this type of number to keep on my desktop for easy reference.

Standard User zeb99
(newbie) Mon 12-Dec-16 22:51:47
Print Post

Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: b4dger] [link to this post]
 
Ofcom appear to be quite clear on this:
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.

So if 01 and 02 are included then 03 must be.

I don't believe that there's such a thing as a 'geographic' 03 number, again Ofcom have this to say:
These new numbers allow organisations to have a single national point of contact without consumers having to pay extra to call them.

Both quotes taken from:

https://www.ofcom.org.uk/phones-telecoms-and-interne...

It does sound like Zen have charged you for something that should have been included.
ISP Representative ZenInternetPR
(isp) Wed 14-Dec-16 09:54:04
Print Post

Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: zeb99] [link to this post]
 
Hello,

For customers using any of Zen's "Plus" packages, such as Line Rental Plus, all 03 calls are free. This includes 0345.

If any customers have been charged for 03 calls, this is a mistake, please call into our Customer Billing team on 01706902000 Opt1, Opt3 to arrange a credit. You can check your itemised call history by logging into your Customer Portal account - https://portal.zen.co.uk

Customers not using the "Plus" packages will pay standard rates for the 03xx calls they make - https://www.zen.co.uk/yourhome/phone/

03 numbers are non-geographic numbers charged at geograpic rates.

Thanks,

Zen.

*Link edited - thank you.

Edited by ZenInternetPR (Wed 14-Dec-16 16:32:04)

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


Register (or login) on our website and you will not see this ad.

Standard User b4dger
(knowledge is power) Wed 14-Dec-16 13:09:46
Print Post

Re: Zen Phone - Home Talk Plus. Charged for 0345 call


[re: ZenInternetPR] [link to this post]
 
Thanks for clearing that up - I'll contact your billing team for a refund.

Hopefully you've amended your systems to stop further charges?


EDIT: Your Zen Portal address fails - it should be https://portal.zen.co.uk

Edited by b4dger (Wed 14-Dec-16 13:12:18)

Pages in this thread: 1 | 2 | 3 | [4] | >> (show all)   Print Thread

Jump to