Thanks - I would expect that the line itself with the normal rental cost gets me an acceptable uptime, otherwise that would be grounds for getting a different ISP (not including stuff like idiots cutting cables in roadworks etc). The only meaning of SLA for me would be a guarantee to either keep things up, or be able to motivate/move the stakeholders to fix any problems swiftly. I interpret anything else to be marketing lies.
So far Zen does a good job maintaining uptime - I do get d/c'd now and then even with the business line, but its not prolonged.
The money is better spent on a remote server maintaining a VPN to get me the internet access I'm trying to buy in the first place.
Yes, I'm waiting to phone Zen up next week due to the following:
'If you decide to regrade your service within your minimum service period, early termination charges will apply'
I'm on a rolling month contract but I need to ensure they don't fine me for any reason (I'm just after a smooth transition from one month to the next).
ZeN / Zen Fibre Office Plus (VDSL2)