£55 Activation Charge

Is the £55 Activation Charge still valid if I migrated from my BT Infinity 2 80/20 to Zen's Unlimited Fibre 2

I can't find anything on their website so thought I'd post it here...

Thanks.

No one knows?

In reply to a post by hypertony:

Is the £55 Activation Charge still valid if I migrated from my BT Infinity 2 80/20 to Zen's Unlimited Fibre 2

I can't find anything on their website so thought I'd post it here...

Why don't you just call or e-mail and ask them? You know, they're probably going to know their own pricing structure better than us.

FWIW - My experience was that I was charged for their wireless model router, but when I phoned and informed them that I did not require it, the 55 GBP fee was waived.

Edited by toph3r (Wed 05-Jul-17 21:42:46)

Hi toph3r,

E-mail was sent but haven't heard anything yet, hence posting here.

I don't need their hardware as I have my own.

Why not call them and get a straight answer there and then? As toph3r says that "activation" fee might actually be for the hardware and might get waived but you really need to get confirmation straight from the horses mouth....

I am deaf.

My apologies

Best to wait for the reply to your email or until one of their support staff reads this thread. Good luck!

Hi Tony, Yes the £55 would still be valid.

With regards the email you sent our sales team, please can you PM me your email address. I'll track down what's happened to it.

Thanks

In reply to a post by hypertony:

Hi toph3r,

E-mail was sent but haven't heard anything yet, hence posting here.

Understood.

I don't need their hardware as I have my own.

Agreed; the fee should be waived. Why Zen make this so hard for you, especially given you're disabled, is utterly beyond me.

Customer service eh?

Edited by toph3r (Thu 06-Jul-17 14:58:38)

Looks like Zen are saying the activation fee is regardless of hardware