Poor upload/download speeds at peak times for the last week

Good evening,

About 18 months back, i had the poor single thread issue and JohnGreen was kind enough to fix it for me after replying to a post I made on here. In the time since, my speeds have been excellent and i have enjoyed great up/down speeds and no single thread issues.

However, for the last week my peak time speeds (8-10pm) have been really bad and there is a considerable lag on loading web pages. A peak time speed test looks something like this - https://www.thinkbroadband.com/_assets/speedtest/but... or this https://www.thinkbroadband.com/_assets/speedtest/but... but as soon as peak time is over I am back to this https://www.thinkbroadband.com/_assets/speedtest/but...

Could someone take a look at this for me please, or are any other users experiencing something similar?

I am the only user in the property and am hardwired to my router, with wifi turned off so this isn't down to anything on my side.

Edited by Spudgun (Thu 01-Feb-18 22:00:20)

Hi, Feel free to PM me your details and we'll look into the problem. Or if you prefer to call our support team who will be more than happy to help.

I'm positive we'll be able to get things sorted for you ASAP.

In reply to a post by Spudgun:

Good evening,

About 18 months back, i had the poor single thread issue and JohnGreen was kind enough to fix it for me after replying to a post I made on here. In the time since, my speeds have been excellent and i have enjoyed great up/down speeds and no single thread issues.

However, for the last week my peak time speeds (8-10pm) have been really bad and there is a considerable lag on loading web pages. A peak time speed test looks something like this - https://www.thinkbroadband.com/_assets/speedtest/but... or this https://www.thinkbroadband.com/_assets/speedtest/but... but as soon as peak time is over I am back to this https://www.thinkbroadband.com/_assets/speedtest/but...

Could someone take a look at this for me please, or are any other users experiencing something similar?

I am the only user in the property and am hardwired to my router, with wifi turned off so this isn't down to anything on my side.

I have a similar problem to spudgun
Loading web pages is a drawn out affair.
I'm on BT infinity2 and have a download speed of around 74 Mbps.
I had never heard of single thread so I had a look at the speedtest and got these results.
https://www.thinkbroadband.com/speedtest/15175682636...

22Mbps single thread and 74Mbps.

Is this bad? Is it the cause of pages taking a while to load.?

Thank you Andrew - I've sent you a PM

I've also noticed that my 'normal' speed link from the opening post doesn't work as it has a full stop at the end - so here it is again - https://www.thinkbroadband.com/_assets/speedtest/but...

As normal, the line slowed to a crawl last night between 8 and 10.30pm with pages timing out and images not loading, but come 10.30 it was back to full speed, so looks like a routing, gateway/path issue or local exchange congestion to me.

In reply to a post by woodroyd:

In reply to a post by Spudgun:

Good evening,

About 18 months back, i had the poor single thread issue and JohnGreen was kind enough to fix it for me after replying to a post I made on here. In the time since, my speeds have been excellent and i have enjoyed great up/down speeds and no single thread issues.

However, for the last week my peak time speeds (8-10pm) have been really bad and there is a considerable lag on loading web pages. A peak time speed test looks something like this - https://www.thinkbroadband.com/_assets/speedtest/but... or this https://www.thinkbroadband.com/_assets/speedtest/but... but as soon as peak time is over I am back to this https://www.thinkbroadband.com/_assets/speedtest/but...

Could someone take a look at this for me please, or are any other users experiencing something similar?

I am the only user in the property and am hardwired to my router, with wifi turned off so this isn't down to anything on my side.

I have a similar problem to spudgun
Loading web pages is a drawn out affair.
I'm on BT infinity2 and have a download speed of around 74 Mbps.
I had never heard of single thread so I had a look at the speedtest and got these results.
https://www.thinkbroadband.com/speedtest/15175682636...

22Mbps single thread and 74Mbps.

Is this bad? Is it the cause of pages taking a while to load.?

Best you talk to your ISP about this - this is the Zen forum, so they aren't going to be able to help you i'm afraid

Sorry, I didn't notice.

In way of comment if you do repeated test does the single thread result always sit stationary as the graph shows for 1 to 2 seconds. A delay like that will impact web page load times.

The multiple thread test masks this issue by requesting 6 downloads at the same time, so the rise to full speed is much sharper,

Issue may be a DNS resolution one

In reply to a post by MrSaffron:

In way of comment if you do repeated test does the single thread result always sit stationary as the graph shows for 1 to 2 seconds. A delay like that will impact web page load times.

The multiple thread test masks this issue by requesting 6 downloads at the same time, so the rise to full speed is much sharper,

Issue may be a DNS resolution one

Thank you for your reply. The initial pattern of the single thread download varies slightly. Some times it takes a second or 2 to start (as in the tests posted previously), but at other times (such as this test that i've just done that shows the problem starting to kick in this evening -
https://www.thinkbroadband.com/_assets/speedtest/but... it is okay to begin with, but then drops to nothing.

All of this is vastly different from the speedtest that i did at 5.30 today https://www.thinkbroadband.com/_assets/speedtest/but... but once peak times start, the throughput drops.

Zen are monitoring the line over the weekend, hopefully they will see this from their end, but I will also send them the speedtest results i will do over the weekend that will, hopefully, show the problem

As you can see below, 9pm is nearly here and the up/down speed has been hammered and latency has shot up

https://www.thinkbroadband.com/_assets/speedtest/but...

There is only me here, wifi is turned off and just one network cable connected to the router.

*** please let this show up on the monitoring they are doing ***

Quick update - throughput speeds were back to normal on Saturday/Sunday evening after the abomination on Friday when the speeds fell to 2.5 Mbps on the single thread download and Upload of 1.7 Mbps. The latency also hit 180ms+ on Friday night.

I will be interested to see what the line monitoring they have done over the weekend shows

well, apparently the testing showed nothing unusual, but I am back to getting bad latency and poor throughput at peak times

Pinging bbc.co.uk [151.101.128.81] with 32 bytes of data:
Reply from 151.101.128.81: bytes=32 time=202ms TTL=60
Reply from 151.101.128.81: bytes=32 time=131ms TTL=60
Reply from 151.101.128.81: bytes=32 time=199ms TTL=60
Reply from 151.101.128.81: bytes=32 time=175ms TTL=60

https://www.thinkbroadband.com/_assets/speedtest/but...
8.5Mbps on the single thread and 5.3 upload

Most unhappy about this

Well not sure what speed you are paying for, but that really sucks, I get this but over FTTP

ping -4 bbc.co.uk

Pinging bbc.co.uk [151.101.192.81] with 32 bytes of data:
Reply from 151.101.192.81: bytes=32 time=3ms TTL=54
Reply from 151.101.192.81: bytes=32 time=3ms TTL=54
Reply from 151.101.192.81: bytes=32 time=3ms TTL=54
Reply from 151.101.192.81: bytes=32 time=3ms TTL=54

Ping statistics for 151.101.192.81:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 3ms, Average = 3ms

But I have seen other people with FTTC get around 9ms to 18ms (maybe a little more) to the BBC site, but an average of 175ms isn't right, there has got to be an issue in the Zen Network, maybe over subscribing or routing too many connections down the same pipe.

I always though Zen were good, I know when my brother lived here he had a Zen connection and it was ok along with great support.

He moved out and took his Zen connection with him and Zen routed his connection from the other side of London up some place in Manchester so he always has a rubbish latency and when he moved again they transferred his connection week(s) before they moved in.

I am glad I never went with them now, could you imagine what issues I would have with my FTTP connection.
If they are having issues providing the lower ends of FTTC, god know what issues they would have with the upper ends of FTTP.

Paul

Pinging bbc.co.uk [151.101.128.81] with 32 bytes of data:
Reply from 151.101.128.81: bytes=32 time=9ms TTL=60
Reply from 151.101.128.81: bytes=32 time=9ms TTL=60
Reply from 151.101.128.81: bytes=32 time=9ms TTL=60
Reply from 151.101.128.81: bytes=32 time=9ms TTL=60

Here are the ping times on the same line outside of peak times. Between 9 ish and 11 ish at night the line slows to an absolute crawl.

I dropped my PPP session last night and changed route from BNG2 to BNG1, but it has made no difference at all.

Zen have agreed to monitor the line again, but unless they can come up with something then I think that I need to look for alternatives

Hi, We're more than happy to continue the investigation and get to the bottom of your problem.

I've not spoken to the support team yet but I imagine we closed your ticket after being advised the line was back to normal and our own monitoring showing no issues for 2-3 days.

If the problem is still there we will, of course, do everything to get it fixed ASAP.

In reply to a post by Spudgun:

Quick update - throughput speeds were back to normal on Saturday/Sunday evening after the abomination on Friday

Thanks Andrew, this does seem a tricky one as it only seems to happen on week nights at the moment.

I'm perplexed that the monitoring from the outside didn't show anything, as my pings to external sites are pretty poor in the evenings (see above). I'll post back later on today and hopefully we can get to the bottom of this

In reply to a post by Spudgun:

Pinging bbc.co.uk [151.101.128.81] with 32 bytes of data:
Reply from 151.101.128.81: bytes=32 time=9ms TTL=60
Reply from 151.101.128.81: bytes=32 time=9ms TTL=60
Reply from 151.101.128.81: bytes=32 time=9ms TTL=60
Reply from 151.101.128.81: bytes=32 time=9ms TTL=60

Here are the ping times on the same line outside of peak times. Between 9 ish and 11 ish at night the line slows to an absolute crawl.

That's seems about right and a lot better than before.
My latency has gone up by 1ms, I normally see some speed decrease between 4pm and 1am all the other times are fine.

In reply to a post by Spudgun:

I dropped my PPP session last night and changed route from BNG2 to BNG1, but it has made no difference at all.

Maybe Zen is cramming too many connections together, who knows.
I had a similar issue with BT last year when my speed went from 310Mbits down to 45Mbits in the evening, so I phoned BT and moaned and got moved and has been fine since.

In reply to a post by Spudgun:

Zen have agreed to monitor the line again, but unless they can come up with something then I think that I need to look for alternatives

I am sure Zen will resolve the issue, but its strange that loads of their customers are having the same issues.

Paul

I've started a quality monitoring graph so I can test things from this side too.

As you can see, there is certainly something happening at peak times

My Broadband Ping

I will continue to monitor for a longer period to provide more data

Edited by Spudgun (Thu 08-Feb-18 08:40:19)

In reply to a post by Spudgun:

I've started a quality monitoring graph so I can test things from this side too.

As you can see, there is certainly something happening at peak times

My Broadband Ping

I will continue to monitor for a longer period to provide more data

I was going to say to create one, as you can see in your graph, you are not getting packet loss so that's one good thing

I can also see that during the day your connection down't look like its being used much.

The start of the BQM looks like the connection is very busy.

Paul

Here is tonight's quality graph

My Broadband Ping

and like last night, the one and only hardware device connected (this pc via cat6) has been idling as I was watching a bluray (last night I was watching the football) - wifi is turned off in the router, and the router logs confirms only one device connected.

Zen's monitoring says that this line is fine and I've even been sending them the graphs from here - I really can't understand this

Edited by Spudgun (Thu 08-Feb-18 21:38:15)

Are you 100% sure nothing else is using your connection?

The graph and our usage logs imply the connection was doing a lot more than just "idling".

Absolutely sure, apart from the blip just before midnight and the one just before 8am this morning which are connected to me, there is nothing happening on my network.

My Broadband Ping

There is no sign of activity in the router logs and there is nothing in the network activity log (https://www.softperfect.com/products/networx/) that is installed on the machine.

I'm going to leave the PC completely turned off today and just let the monitoring run its course with the router responding and see what it looks like, but the monitoring is showing exactly what I'm experiencing of massively increased latency and a descrese in speed in the evenings, but a perfectly fine connection for the rest of the time.

Edited by Spudgun (Fri 09-Feb-18 10:32:45)

In reply to a post by ajays:

Are you 100% sure nothing else is using your connection?

The graph and our usage logs imply the connection was doing a lot more than just "idling".

I unplugged the network cable from my router tonight at 5:51pm and re-attached it at 11-12pm - The Zen staff will be able to check this against their usage logs - Wifi is turned off on the router so between these times nothing was connected to the line apart from a HG612 modem and Asus router. As such, there has been absolutely no usage on the line apart from the ping responses that the monitoring software uses.

Here is tonight's graph
My Broadband Ping

You will see from the graph that accusations that it is my network or my usage causing this are totally inaccurate and just downright wrong. The graph tonight is as bad, if not worse, than any of the others that i've posted.

I urge the Zen staff here to check this graph against their empty usage logs from this time period and to account for what is being observed and measured and to address the underlying issue.

Edited by Spudgun (Fri 09-Feb-18 23:26:21)

I want to be absolutely clear that I am not and have not accused you of anything. I'm really sorry if my last reply was interpreted in that way, it was not my intention.

It was a genuine question in an attempt to better understand what was going on.

Our logs showed a significant amount of upload and download usage for your line on the day in question which prompted me to ask the question.

Once again I'm very sorry if my message appeared to imply anything else.

My replies to your posts have been a genuine attempt to help you get things resolved. I'm not trying to deny or cover up an issue simply help a fellow board member out.

I believe you are still in contact with my technical support colleagues so I'll leave them to continue the investigation.

I hope things are sorted quickly.

In reply to a post by ajays:

I want to be absolutely clear that I am not and have not accused you of anything. I'm really sorry if my last reply was interpreted in that way, it was not my intention.

It was a genuine question in an attempt to better understand what was going on.

Our logs showed a significant amount of upload and download usage for your line on the day in question which prompted me to ask the question.

Once again I'm very sorry if my message appeared to imply anything else.

My replies to your posts have been a genuine attempt to help you get things resolved. I'm not trying to deny or cover up an issue simply help a fellow board member out.

I believe you are still in contact with my technical support colleagues so I'll leave them to continue the investigation.

I hope things are sorted quickly.

Good morning, apologies for the tone of my late night message, I think that my level of exasperation got the better of me having completed last night's test to demonstrate without a shadow of a doubt that this is nothing to do with me must have got the better of me and my style of writing was far more blunt than necessary.

It has been frustrating to have the findings and experiences questioned (not just here but in the emails from technical support that are adamant that this is down to me) but I want to move past that now and hopefully the issue will be acknowledged and we can make progress on getting a resolution to the problem that has arisen at peak times in the last 2 weeks or so and I can get back to the excellent service that I've enjoyed over the last 10 years over 3 different properties.

I�ve also had poor performance for a couple of weeks now. Zen are currently monitoring my line.

Why do they call you spudgun

In reply to a post by Pipexer:

Why do they call you spudgun

The last time I had a Spud Gun was over 35 years ago where you would have a toy gun you cram into a potato and then fire it at your unsuspecting friends, the aim was terrible, you missed most of the time due to bad aiming

Paul

In reply to a post by PaulKirby:

In reply to a post by Pipexer:

Why do they call you spudgun

The last time I had a Spud Gun was over 35 years ago where you would have a toy gun you cram into a potato and then fire it at your unsuspecting friends, the aim was terrible, you missed most of the time due to bad aiming

Paul

Pass me a potato and I'll show you - (not my original line, as I am sure you are aware, but thank you for feeding me the opportunity to wheel it out!)

The childhood toy is also appropriate as my spud gun was right up there with my long range pea shooter and bag of pigeon peas in my favourites.

Anyway, Zen technical support have been in touch to say that they can see the increased latency from their end too and when looking at my usage (or complete lack of) on Friday night they now know that this isn't anything to do with my usage.

There were network changes round here last week and more are scheduled for the 13th, 14th and 15th, so I've agreed to give this until the third week of February before returning to the issue and seeing if there is still a problem, which seems fair enough to me.

Looking at the timings, it seems to be the network 'upgrades' that caused this in the first place, so hopefully the 'upgrades' this week will also fix it. I'll keep the thread updated as, sadly, it doesn't look like it is just me that is suffering.

Enjoy the rest of the weekend

In reply to a post by Spudgun:

Pass me a potato and I'll show you - (not my original line, as I am sure you are aware, but thank you for feeding me the opportunity to wheel it out!)

The childhood toy is also appropriate as my spud gun was right up there with my long range pea shooter and bag of pigeon peas in my favourites.

Yeah we were poor, we had to use either a straw or rolled up paper and small chewed up paper

In reply to a post by Spudgun:

Anyway, Zen technical support have been in touch to say that they can see the increased latency from their end too and when looking at my usage (or complete lack of) on Friday night they now know that this isn't anything to do with my usage.

There were network changes round here last week and more are scheduled for the 13th, 14th and 15th, so I've agreed to give this until the third week of February before returning to the issue and seeing if there is still a problem, which seems fair enough to me.

Looking at the timings, it seems to be the network 'upgrades' that caused this in the first place, so hopefully the 'upgrades' this week will also fix it. I'll keep the thread updated as, sadly, it doesn't look like it is just me that is suffering.

Enjoy the rest of the weekend

Yeah, their upgrades could be the cause, might just be their new system grouped up too many peoples connections together which can and does happen, which was why you saw it the times you showed, so their system needs tweaking I think.

Also giving Zen another week or two seems fair to me also I normally give companies 7 to 10 working days (i.e. 1 to 2 weeks) to resolve the issues.

Paul

Well thanks, zen i too am seeing PEAK TIME CONGESTION Both single and multi-stream downstream speeds are affected AT PEAK TIME!!!! never had this problem when i was routed from MANCHESTER since i had you get the BTW SVLAN changed Also latency to USA sites has increased since routed via London, And i can only get a ppp session from IP 51.148.72.24 or IP 51.148.72.22 the latter is for some reason giving a minimum base /average latency some 10 ms higher than the other IP my latency to Manchester was 7ms it's at least 11ms to London or 20ms new network , why fix what wasn't broken???????????????????????????? angry customer
Your Manchester shorter path routing was one advantage of me choosing ZEN over another mass market ISP's who all route like sheep via london

Edited by tommy45 (Sun 11-Feb-18 21:29:10)

At this stage I am sick of seeing these Zen congestion posts, on many forums. If you look this has been a recurring problem over a period of years.

In reply to a post by ukhardy07:

At this stage I am sick of seeing these Zen congestion posts, on many forums. If you look this has been a recurring problem over a period of years.

Well up until now i being routed via Manchester have avoided zen related issues, every time i have seen issues during peak time it's been the BTW svlan, why zen feel the need to put everyone on their Londonistan network I'll never know, as for peering to Ubisoft, it uses the same peering as before, via Manchester, so now i route to London it's cack-handed now, adding 10ms in latency as said why fix something that wasn't broken?
I live in the north-west less than 80miles from Manchester so should be routed from Manchester like i was,

In reply to a post by ukhardy07:

At this stage I am sick of seeing these Zen congestion posts, on many forums. If you look this has been a recurring problem over a period of years.

Interested where you are seeing all these 'Zen congestion posts'.

I've seen a few here and the odd one on IDNetters, but nowhere near enough to make me 'sick'

Ones I have involved in during 2018:
http://forums.thinkbroadband.com/zen/f/4580964-time-...
http://forums.thinkbroadband.com/zen/f/4581034-i-mov...
http://forums.thinkbroadband.com/zen/f/4581089-has-a...
http://forums.thinkbroadband.com/zen/f/4580234-retur...
http://forums.thinkbroadband.com/zen/f/4578584-terri...
http://forums.thinkbroadband.com/zen/f/4581803-poor-... - Now this one.

6 posts during 2018 on a small forum like this is substantial. There's a couple on BT forums also, as some users are naturally on the BT Blame Game.

Edited by ukhardy07 (Mon 12-Feb-18 01:05:41)

heeh hardy your on the ball. as usual.

richard tang there any way we could meet this week? having some problems with the service your providing and tech support quoting that 3% packetloss is acceptable etc. at your convenience of course. anytime from 10 am today is ok with me. give me an hour to drive over.

i await your reply.


a May 22nd 2003 customer.

there is no congestion Hardy they have been upgrading their network apparently over the past 12 months.
tangie if it is you! you taught me how to look [censored] like this when i was with that abomination that is BT now im back to square one. good job.

just give me a stable gaming connection PLEASE no jitter. i can work with 56k 350ms as long as its stable and consistent as you know. 319 ms jitter on a fiber connection is taking the [censored] imo and i don't care whose fault it is. all within your network from my perspective.

also can i return the router i purchased from you under recomendation from your tech staff as it hasnt seemed to have solved the problem? goudged for another £75 for no reason.

i would still like to talk to you face to face so let me know when is convenient and where.

Edited by deleted (Mon 12-Feb-18 06:39:47)

In reply to a post by ukhardy07:

At this stage I am sick of seeing these Zen congestion posts, on many forums. If you look this has been a recurring problem over a period of years.

Yes and they will blatantly blame the householders equipment!
Or in my case, we [zen] need to send an engineer out. I tell them the engineer wont find a fault as it happened after 7:30 pm so I will get charged.

Zen, yes you will get charged if no fault found..... wait till I bang my head on a spare brick wall

I am telling you to move as other suppliers dont have the same problem.

In reply to a post by derekdel:

In reply to a post by ukhardy07:

At this stage I am sick of seeing these Zen congestion posts, on many forums. If you look this has been a recurring problem over a period of years.

Yes and they will blatantly blame the householders equipment!
Or in my case, we [zen] need to send an engineer out. I tell them the engineer wont find a fault as it happened after 7:30 pm so I will get charged.

Zen, yes you will get charged if no fault found..... wait till I bang my head on a spare brick wall

I am telling you to move as other suppliers dont have the same problem.

That sucks

The only time I was told I would be charged was when the internal wiring was tucked under the carpet by one of BT's subcontractors, no need to say their company name

And over the years and my parents being old and needed a wheel chair now and then it damaged the cable that we didn't even know was there.

Anyhow BT said I would be charged about £129 for an engineer to be sent out to replace about 10 foot of CW1308 type cable which I already had reels of btw.

So I just said forget it I will do it my self, BT responded I am not allowed to touch it, BT and myself had a long debate about this and nothing happened about it.

So I now normally do the work my self, BT do moan, but it has never escalated from there, and there was never any issues caused by me doing it, maybe I was lucky.

I am now glad I have the phone line via FVA so in theory BT are responsible up to the ONT and that's it, so now I can move my NTE5A Master Socket where I like

But about being charged for a engineer visit, I have spoken to BT Technical team may times now and they have told me when they send out their engineers when an issues has been reported, if the engineers cannot find the cause of the issue I won't get charged, they go on to say if there is a fault and it is to do with the internal wiring that is at fault, that is when I would be charged.

But I have always reported faults as an intermittent fault, just in case.

Paul

Just updating this as promised.

The exchange works have been completed and there has been no resolution to the problem.

Ping times/latency vary significantly at peak times:

Pinging bbc.co.uk [151.101.0.81] with 32 bytes of data:
Reply from 151.101.0.81: bytes=32 time=50ms TTL=60
Reply from 151.101.0.81: bytes=32 time=24ms TTL=60
Reply from 151.101.0.81: bytes=32 time=35ms TTL=60
Reply from 151.101.0.81: bytes=32 time=85ms TTL=60
Reply from 151.101.0.81: bytes=32 time=86ms TTL=60
Reply from 151.101.0.81: bytes=32 time=91ms TTL=60
Reply from 151.101.0.81: bytes=32 time=53ms TTL=60
Reply from 151.101.0.81: bytes=32 time=79ms TTL=60
Reply from 151.101.0.81: bytes=32 time=24ms TTL=60
Reply from 151.101.0.81: bytes=32 time=21ms TTL=60

Ping statistics for 151.101.0.81:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 91ms, Average = 54ms

Times are 8-9ms out of peak times by way of comparison.

This also continues to show on the quality monitor

My Broadband Ping

The throughput is better than it was, but there is a significant impact upon the single threaded speeds


All of this has been reported to the folks at Zen this evening and I shall await their reply, but it looks as if this is an over-capacity issue to me and I'll need to find an alternative provider soon as the connection is very sluggish to use for browsing on week night evenings.

Well that really sucks, but I still think Zen are cramming too many connections together and users are seeing the issues at night when everyone comes home from School and Work.
This also might just be an issue until they spread out the connections better.

But those ping response times you show are all over the place.

Paul

its not at peak times. it's their garbage service.

the last thing i was told when i spoke with tech (alex) was that ping isnt a priority and i understand that but it gives a good indication of problems right? just give the quality service you claim to give gamers, if you can't, don't claim it. i can show you what you need to see if needed. delayed packets etc

i'm paying your company for a service, your tech staff seem to think your providing a good service, i disagree and i'm willing for somone else to judge on that if need be.


again i'm asking on a public forum when would be a good time for us to meet? directed at you mr tang (or any other co founder). im not blaming you personally understand that but its getting close to it.


ive been advised not to leave your service at this point (yes it's got that far).

when is convenient for you?

i'm pretty sure you know who i am but if you dont my number is 21029 (did you really number me? yes that's how angry i am) I AM NOT A NUMBER UNDERSTAND THAT

lets not even get onto the issue that you happily lets bt monkeys (and i say that in a nice way i like monkeys) swap cables a couple of years back and did nothing about it. even though i offered to give you full details of line stats/quality/legnth pre copper pair swap that a real BT engineer provided (not from this area), they swapped the lines to a bt broadband customer coincidentally!

bt then said its ok now! screw you there is nothing we can do about it even though they swapped the cables , im now on a degraded line. i lost quality and speed and had to deal with it because you wouldnt do anything about it and bt openreach wouldnt deal with me. now is the time im fighting back and you didnt do enough then or are you doing now in my opinion. give me what im paying for and have been paying for for a very long time.

Edited by deleted (Thu 22-Feb-18 04:41:24)

In reply to a post by bigbadpirate:

its not at peak times. it's their garbage service.

the last thing i was told when i spoke with tech (alex) was that ping isnt a priority and i understand that but it gives a good indication of problems right? just give the quality service you claim to give gamers, if you can't, don't claim it. i can show you what you need to see if needed. delayed packets etc

i'm paying your company for a service, your tech staff seem to think your providing a good service, i disagree and i'm willing for somone else to judge on that if need be.


again i'm asking on a public forum when would be a good time for us to meet? directed at you mr tang (or any other co founder). im not blaming you personally understand that but its getting close to it.


ive been advised not to leave your service at this point (yes it's got that far).

when is convenient for you?

i'm pretty sure you know who i am but if you dont my number is 21029 (did you really number me? yes that's how angry i am) I AM NOT A NUMBER UNDERSTAND THAT

lets not even get onto the issue that you happily lets bt monkeys (and i say that in a nice way i like monkeys) swap cables a couple of years back and did nothing about it. even though i offered to give you full details of line stats/quality/legnth pre copper pair swap that a real BT engineer provided (not from this area), they swapped the lines to a bt broadband customer coincidentally!

bt then said its ok now! screw you there is nothing we can do about it even though they swapped the cables , im now on a degraded line. i lost quality and speed and had to deal with it because you wouldnt do anything about it and bt openreach wouldnt deal with me. now is the time im fighting back and you didnt do enough then or are you doing now in my opinion. give me what im paying for and have been paying for for a very long time.

forget Mr tang he doesn't speak with the public and never has done

could always knock on his door if the company records are up to date, thats an option isnt it. takes 30 seconds on google as you know. and if they are not up to date how long do you think it woulld take? 30 min max. just getting a point over. like i said before i am not a [censored] number.

impressive resume btw. mr nick. and no i dont forget.

can you telll im still [censored] off with zen and others for swapping cables out and zen doing nothing to help? does it show?

im sorry for my poor pronounciation of resume im just a poor dumbass as you can see. wish i had your windows skills eh.

if hes not willing to talk to me email me i have a simple solution to this.

Edited by deleted (Thu 22-Feb-18 08:03:21)

In reply to a post by bigbadpirate:

could always knock on his door if the company records are up to date, thats an option isnt it. takes 30 seconds on google as you know. and if they are not up to date how long do you think it woulld take? 30 min max. just getting a point over. like i said before i am not a [censored] number.

impressive resume btw. mr nick. and no i dont forget.

can you telll im still [censored] off with zen and others for swapping cables out and zen doing nothing to help? does it show?

im sorry for my poor pronounciation of resume im just a poor dumbass as you can see. wish i had your windows skills eh.

if hes not willing to talk to me email me i have a simple solution to this.

Zen doesn't operate like that at executive level not even for myself. The staff are much more knowledgeable than Mr tang anyhow' and that's how I have found the company over the past 15 years I've been with them

In reply to a post by bigbadpirate:

could always knock on his door if the company records are up to date, thats an option isnt it. takes 30 seconds on google as you know. and if they are not up to date how long do you think it woulld take? 30 min max. just getting a point over. like i said before i am not a [censored] number.

impressive resume btw. mr nick. and no i dont forget.

can you telll im still [censored] off with zen and others for swapping cables out and zen doing nothing to help? does it show?

im sorry for my poor pronounciation of resume im just a poor dumbass as you can see. wish i had your windows skills eh.

if hes not willing to talk to me email me i have a simple solution to this.

You might just be best moving ISP. Zen are not the ISP for technical-savvy anymore.. They are no longer "cutting edge" and have their fingers in too many pies. You may prefer AAISP but you will have to pay extra.

Edited by Pipexer (Fri 23-Feb-18 23:56:02)

I second this, I was a Zen customer for quite a while but sadly this speed issue and the fact my line wasn't resolved in an efficient manner forced me to go to AAISP. Credit to Zen, I was eventually allowed to end my contract early without early termination charges.

I guess there was no real debate when AAISP sent four SFI engineers promptly and without question or warning of potential charges, whereas previously I just had a line/voice engineer which would've charged me for a callout but no prior agreement was made about potential charges so it was waived (phew!). The SFI engineers improved my AAISP line after some pair swapping and also found a battery contact fault at the PCP apparently.

Don't get me wrong though, I believe Zen have great customer service, but the service is currently let down by the speed issue randomly affecting some connections and a slightly potential mishandling of certain technical issues. However, I hope they can fully eliminate the speed issue that's affecting some of their customers. Who knows, maybe some day I might consider using Zen's FTTC service again . Never say never.

whos pies

anyway i dont llike getting veiled threats in the form of life insurance policies to my mobile number(i dont suffer gladly from fools beleive me). same as the last time. data breaches too maybe?

thats for someone else to look into.

cant be that hard to do can it

Edited by deleted (Wed 28-Feb-18 21:13:51)

mr tang and any other directors/founders, like i told someone in your company today i want some acknowledgement that you know whats going on within your own company. no sugar coating from lisa etc. wasnt she the solicitor last time. maybe im mistaken il'll have to listen to recordings if need be. shes now the person who relays problems to you on a monthy basis, sugar coated or not.

if i don't get what i asked for. i think you know what's going to happen. october until now, and this isnt the first time. and zero offer of compensation, not thats what i ever wanted.. you (your [censored] staff) sent out openreach engineers to try and cover thier own ass when i already told you the problem was within your own network.. i expect nothing less than (at least an explanation) or i'll see you in a small claims court and well drag openreach into this too. simples really.

if you want me to move ask. anyone else can [censored] right off. ask if you want me to move MR TANG-
lets just get this right lisa is the solicitor for zen internet right before we get any further. i just looked her up lol

im reopening the ticket first thing tomorrow. you didnt get me the line quaity back did you.

Edited by deleted (Sat 03-Mar-18 03:01:54)

Rather than hijack someone else post I suggest you open a thread of your own.