Packetloss is getting out of control

I've been plagued with the what seems common peak hours speed issues. What affects me mostly is the packetloss that comes along with it. Anything up to 25% loss Mon-Fri 1600-0000 and daytime Sat/Sun.

I work from home some days and trying to use VOIP or RDP is unbearable.

I use Zabbix to monitor the firewall (PFSense) which produces the following: https://i.imgur.com/moUr4bo.png

The graph shows regular packetloss each evening. I have history of this going back to November. This is pinging the PPPoE endpoint, so is a measurement of the first hop.

I have spoken to Zen, and I am being "moved to BT backhaul" tomorrow, so I'll post again with an update to this on Tuesday. Just wondering if this is normal now? I really hope the migration fixes it as even the wife is telling me to "fix Netflix" now

Have you looked into the state of your line, out of curiosity?

I have done the following:

- Plugged directly into master socket
- Changed Filter
- Swapped BT FTTC Huawei Modem for the Zen supplied Zyxel VMG1312-B10d
- PPPoE direct from Laptop (isolating network to just laptop)
- DSL stats show minimum line issues (6 SNR, few CRC errors <10 per day), DSL uptime of weeks

Ok, thanks for confirming. Sounds like an ISP issue then. I will let others who are more knowledgeable in this area than myself, to help. Good luck.

Edited by deleted (Sun 04-Feb-18 22:03:40)

Can you set up a BQM here just to double check what you are seeing then post a link to the live graph.

https://www.thinkbroadband.com/broadband/monitoring/...

Also need a lot more stats than that....have you ran dslstats monitoring....http://dslstats.me.uk/downloads.html

Ian

edit:add dslstats link

Edited by ian007jen (Mon 05-Feb-18 08:10:11)

HI, Have you contacted our support team?

If not feel free to send me a PM with your details and I'll pass them on. Something obviously isn't quite right.

The support team moved us to the BT backhaul on 5th Feb. Line dropped at 00:10 5th Feb and came back up at 11:50.

The packetloss has gone, which is great Pings have risen though, from ~10 to ~20, but I'm not too bothered about that (my son has a difference of opinion though).