Packet loss

I've raised this with Zen, but wondering if anyone else has any ideas... Since about the 4th, my broadband quality graphs have gone from this:

My Broadband Ping

To this
My Broadband Ping

I.e, regularly getting brief periods of packet loss.

Any thoughts on what could be the problem?

The silliest-sounding and easiest tested one is that the cable from the phone socket to the modem(/router) has been fractionally disturbed. Or it has been damaged by a vacuum cleaner.

I would be disconnecting it at both ends and reconnecting it, or even replacing it.

That's assuming nobody's put something else electronic/electrical under or across the top of it.

Edited by RobertoS (Mon 10-Sep-18 21:06:23)

11th of this month

https://www.thinkbroadband.com/broadband/monitoring/...


12th
https://www.thinkbroadband.com/broadband/monitoring/...

today

https://www.thinkbroadband.com/broadband/monitoring/...

its stayed exactly like this between the 12th and today. whatever you or bt did at about 2.15am on the 12th can i ask you look into it and get it sorted. zen21029.

nothing has changed on my end. getting disconects from servers web pages dont load sometimes, netflix and sky app buffering.

router logs dont show anything at that or around that time, router connected since 23.07.2018, 01:01 o'clock

Edited by deleted (Tue 18-Sep-18 15:24:26)

In reply to a post by bigbadpirate:

11th of this month

https://www.thinkbroadband.com/broadband/monitoring/...


12th
https://www.thinkbroadband.com/broadband/monitoring/...

today

https://www.thinkbroadband.com/broadband/monitoring/...

its stayed exactly like this between the 12th and today. whatever you or bt did at about 2.15am on the 12th can i ask you look into it and get it sorted. zen21029.

nothing has changed on my end. getting disconects from servers web pages dont load sometimes, netflix and sky app buffering.

router logs dont show anything at that or around that time, router connected since 23.07.2018, 01:01 o'clock

Why are you replying to me with that? In particular

whatever you or bt did at about 2.15am on the 12th can i ask you look into it and get it sorted.

is not my problem!

Did you take any notice of what I did post?

sorry RobertoS didnt mean too reply to you directly was more for ease of showing zen technical the graphs before i phoned them.

factory reset router even though the router logs showed no setttings had been changed and disabled ttb monitor for now so zen can run their own tests.

yes i did read your post and checked all cables.

Edited by deleted (Tue 18-Sep-18 16:35:36)

apparently nothing to do with zen. should i post the recorded conversation? just for giggles.


packets going out perfectly fine. major packetloss on incoming packets and only incoming.

port fault at the exchange would mean both ways right?

what are the other possibilities. explore everying. i've thought of a few. but whats the most probable? please take into account they wont take ttb monitor into account as it's apparently hosted by a third party. lol.


would that be ok mr safron? if i posted a link to the phone conversation?

bear in mind im having problems every few months.

who do i go after zen or bt? one or both?

Edited by deleted (Wed 19-Sep-18 21:36:41)

.

Edited by deleted (Wed 19-Sep-18 21:19:29)

I've only just realised you've hijacked someone else's thread, as well as from your "apology" doing so purely to provide information for Zen.

A fat chance that has - it isn't a Zen forum it's a thinkbroadband one. OK, the sales/PR people may occasionally pop in, but as a way of communicating information to technical support unless this has been agreed as a channel for you personally, forget it!

You had the opportunity to explain the highjack when you replied to my first reply to yourself, where I asked a question, but you didn't. Which confused things even more.

This is not the way!

sorry i hang my head in shame


. lol i thought you got back a bit quick exactly when i was on the phone with zen tech and now again when i update this. i see your with aa, so i'll leave out the conspiracy theories.^^ or maybe you know more than me?

any input or should i bog off and start another thread? i was trying not to clutter the forums. but it seems im back so often here your probably right i should start my own thread.

i know its not the way.

but if it interests you or any other jeremykyle fans on the forums i dug a bit more............ outside of my hometown. holllyoaks has nothing on zen internet.

Edited by deleted (Wed 19-Sep-18 22:08:17)

Do you have the Zen Fritzbox router?