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Standard User deleted
(deleted) Wed 06-Mar-19 07:42:01
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Zen cancellation fee?


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I haven't been able to find their cancellation fee's clearly for their ADSL Broadband and Line Rental.

Is the 14 day right to cancel (distance selling) based on the date the service started, or order date?
Standard User ferretuk
(committed) Sat 09-Mar-19 09:31:57
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Re: Zen cancellation fee?


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14 days from order, unless the service has commenced:

DISTANCE SELLING � YOUR CANCELLATION RIGHTS

4. For services, the cancellation period will expire after 14 days from the day of the
conclusion of the contract (i.e. when we accept your order).
5. If you ask us to commence the services before the 14 day period has ended, your
right to cancel ends, even if you have not started using the service provided. If you
cancel a service before we provide it, you may have to pay for any work that has
been done towards providing the service.


Source: Zen Terms and Conditions

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