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Standard User jtevans
(member) Wed 09-Oct-19 14:40:59
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Would you (still) recommend Zen ?


[link to this post]
 
It is time to change ISP. Is Zen still providing good performance and good support service? There are some very negative comments at TrustPilot recently.

Their £22 per month for unlimited FTTC, a fixed IP4 Address, and a new FritzBox router are all very attractive. At this time I do not want their telephone service.

I already use a FritzBox 7390 for its IPv6 and VOIP/DECT support. Getting a fixed IP and up-to-date router is a big pull. It's just the negative comments that are off-putting. Any FTTC performance will be limited by 900m to the cabinet and possibly by cross-talk on the local line, but it has to be better than ADSL2+ at 2.2km which, for stability, maintains a 13dB SNR downstream margin.

Jim Evans
Cheshire
Standard User AndrewNi
(regular) Wed 09-Oct-19 15:14:30
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Re: Would you (still) recommend Zen ?


[re: jtevans] [link to this post]
 
I think so. I've been on their DSL product for over 9 years now, and that's been running nicely for (I'd guesstimate) over 95% of that time. I haven't contacted support for many years though, so I don't know how that is these days.

The IPv6 support also works really well. I think you still have to opt-in to it though.

I was looking at moving to their FTTC service, but I don't think I'm allowed because clause 3.4 of the T&Cs suggests the telephone line has to be in my name. It belongs to another family member. Therefore I can't commend Zen on that. (I only mention this because you also don't want their telephone service.)
Standard User sidef
(learned) Wed 09-Oct-19 16:23:33
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Re: Would you (still) recommend Zen ?


[re: jtevans] [link to this post]
 
I have been with them for over 5 years and know of 2 others with them. We have all had faults in that time, but it was Openreach equipment that was to blame. Each time, we were always kept fully informed and the faults repaired within hours.

My broadband was down - no sync on router - when I got up this am. I reported it 0800 when the support desk was open. Within 5 minutes they had confirmed that the FTTC cabinet in the village had lost power - checking my BQM, looks like the cabinet died at midnight when the batteries went flat. Zen had already reported it to OR when they rang me back after carrying out more checks their end.

By 11am, it was back on, SSE having replaced a section of power cable in the verge. Top marks, to Zen for the info, OR for getting SSE out swiftly, and SSE for the quick repair.

Interestingly my line is currently showing 1.5dB noise margin on the download and therefore a couple of Megs more speed. It had been stable at 2.5dB for over a year. I kept my router powered up during the outage (its on UPS) and I guess it was therefore the first to establish sync. I expect the DLM will probably resync overnight though.


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Standard User flilot
(learned) Thu 10-Oct-19 02:10:45
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Re: Would you (still) recommend Zen ?


[re: jtevans] [link to this post]
 
In a very short and simple word, yes.

Carl
____________________________
cabinet8 - My journey back to xDSL after a decade with VM
ZeN Fibre 2 | Huawei HG612 via Fritz!Box 7530 | ECI Cab
Standard User jtevans
(member) Thu 10-Oct-19 07:30:22
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Re: Would you (still) recommend Zen ?


[re: flilot] [link to this post]
 
Thanks AndrewNI, sidef and flilot for those positive comments and detail. I'll be making a decision in the next few days. I have always liked to put my business with smaller companies and have had good experience with my choices. It looks like that should continue with Zen.

Jim Evans
Cheshire
Standard User ToneDeaf
(member) Thu 10-Oct-19 17:47:08
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Re: Would you (still) recommend Zen ?


[re: jtevans] [link to this post]
 
"Their £22 per month for unlimited FTTC"

?????

Zen's minimum FTTC pricing is £29.99 per month plus the £19.99 activation fee to be included for new customers.

Zen Unlimited Fibre 1 - 30/6
Standard User jaydub
(fountain of knowledge) Thu 10-Oct-19 21:00:37
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Re: Would you (still) recommend Zen ?


[re: ToneDeaf] [link to this post]
 
£22 for Unlimited Fibre 1 if you elect to keep your phone line with another provider, which is what the OP wants to do.
Standard User jtevans
(committed) Fri 11-Oct-19 10:02:47
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Re: Would you (still) recommend Zen ?


[re: jaydub] [link to this post]
 
Thanks. That was my interpretation too.

Jim Evans
Cheshire
Standard User bigbadpirate
(member) Fri 11-Oct-19 18:26:35
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Re: Would you (still) recommend Zen ?


[re: AndrewNi] [link to this post]
 
no way just talked to chris whos going to set up a monitor yet again. promised a call back from duty manager tomorrow.................

rubbish company. needs to be taught a lesson.
Standard User bigbadpirate
(member) Fri 11-Oct-19 18:31:08
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Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
In reply to a post by bigbadpirate:
no way just talked to chris whos going to set up a monitor yet again. promised a call back from duty manager tomorrow.................lets see .

rubbish company. needs to be taught a lesson. one way or another.
Standard User bigbadpirate
(member) Fri 11-Oct-19 18:32:38
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Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
...........
Standard User bigbadpirate
(member) Mon 14-Oct-19 18:30:45
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Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
can i just say here now that zen internet belive that the think broadband tools are not reliable. mr saffron your tools are rubbish there you have it.

want voice rcorded uploads?

there is no packetloss. it didnt happen.


now i have a tech support guy telling me they think they deleted data from a test from earler today, delete data after 72 hours pro stragegy eh.. lol. zen your a packetloss waiting to happen. last phone call it was 2 weeks.


all recorded.


while gaming i have a LOT of missiles bulllets etc going"missing" thinkbroadband monitor shows my packetloss at a considerable level. zen tech cant see it, zero. anyone have explanations?

i have ping graphs of places i play to showing a massive jitter sstarting within their own network. way above what they are telling me. WAY above.

they are stating max 50 where i have evidence of anying up to 200.

two options. what do i do?


i'm less than 2 hours away would you drive there? insist on taking to someone in charge.or do i knock on a directors door. and possibly upset his family?

Edited by bigbadpirate (Mon 14-Oct-19 19:17:03)

Standard User Sandgrounder
(knowledge is power) Mon 14-Oct-19 19:52:48
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Re: Would you (still) recommend Zen ?


[re: jtevans] [link to this post]
 
Is Zen still providing good performance and good support service?


I don't know about the support. Because I never need it.

The service just works - day after day - year after year. Been with them since Concorde was in service.



Line One:- Zen Fibre 1 - DrayTek Vigor 2860ac
Line Two:- Andrews and Arnold - DrayTek Vigor 130 Modem
Mobile:- EE PAYG - TP-Link Archer MR200
Administrator MrSaffron
(staff) Mon 14-Oct-19 21:18:00
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Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
Not using a fritzbox router by any chance? They have a habit of showing packet loss when there is none i.e. they ignore the repetitive monitoring

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User kebabselector
(committed) Tue 15-Oct-19 13:31:09
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Re: Would you (still) recommend Zen ?


[re: jtevans] [link to this post]
 
Still very happy with Zen. It's been a stable reliable connection with the varying technologies for the last 15 or so years.


Might give their FTTP a try next year once my Big Deal promotion ends.

Zen: 77mb down - 20mb up
Stechford (CMSTE) Cab 50
Standard User stephengw
(newbie) Wed 16-Oct-19 07:00:29
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Re: Would you (still) recommend Zen ?


[re: kebabselector] [link to this post]
 
I'm into my 6th consecutive year with Zen and I've lost track of how many years I've been with them, at previous addresses. I don't experience slow down in the evenings and on the couple of occassions I've needed to speak to them, their technical support people are very good.

They're not the cheapest, but they are reliable and for my partner who runs her Graphic Design business from home, this is critical.
Standard User Ripley
(experienced) Wed 16-Oct-19 07:10:20
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Re: Would you (still) recommend Zen ?


[re: stephengw] [link to this post]
 
Hi just in the process of moving back to them, was a customer for 10 years then decided to try something else.

Decision was to move back upon renewal

Freeserve Dial-Up --> BTopenworld --> <n>ildram -->Talk Talk LLU --> ZeN --> Vodaphone
Draytek 2820

Standard User ukhardy07
(knowledge is power) Wed 16-Oct-19 09:13:47
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Re: Would you (still) recommend Zen ?


[re: jtevans] [link to this post]
 
If you want to play a premium for customer support it’s worth it. If not then it’s not worth it. A mass market isp will work fine 99% of the time.
Standard User flilot
(learned) Wed 16-Oct-19 12:13:28
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Re: Would you (still) recommend Zen ?


[re: Sandgrounder] [link to this post]
 
In reply to a post by Sandgrounder:
Been with them since Concorde was in service.


Hmm. No consumer Internet in 1976, no Zen either. wink

Carl
____________________________
cabinet8 - My journey back to xDSL after a decade with VM
ZeN Fibre 2 | Huawei HG612 via Fritz!Box 7530 | ECI Cab
Standard User RobertoS
(elder) Wed 16-Oct-19 12:23:40
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Re: Would you (still) recommend Zen ?


[re: flilot] [link to this post]
 
No PCs either, apart from the sort we used to see on the streets. As far as I recall, the acronym didn't exist until IBM came out with their Personal Computer, which was soon abbreviated.

There were many other micro-computers as they were then known, running various OS's, and ARPANET.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.
Standard User recalluk
(newbie) Wed 16-Oct-19 15:50:21
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Re: Would you (still) recommend Zen ?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Not using a fritzbox router by any chance? They have a habit of showing packet loss when there is none i.e. they ignore the repetitive monitoring


Exactly the issue I saw a little while back .. variable jitter and packet loss on Fritz Router - Swapped to billion and was fine.

The Fritz seem to deliberatly drop ping traffic, I am presuming due to low priority.

Can you run ask a friend to run pingplotter from a remote location for a good while see if it tallies with the packet loss you see in the monitor.

In my case 99% of the time the drop was on the router interface (final hop) and the actual network was clean.

Edited by recalluk (Wed 16-Oct-19 15:54:49)

Standard User bigbadpirate
(member) Wed 16-Oct-19 21:38:00
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Re: Would you (still) recommend Zen ?


[re: MrSaffron] [link to this post]
 
yes it's a fritzbox, what im seeing is at a guess it's your monitor. its packetloss - thinkbroadband. zen have on a few occasions now turned on thier/ or refused to turn of their smoke ping monitor at my request.

your monitor shows me exactly what i need to see. i only come back to look at it if im having problems and your monitor confirms that. packet loss. lets not mention ping jitter that starts within their network.

it's a fritzbox i purchased from zen btw. was having these problems with a thomson router coupled with a bto white box.


what are you saying, they sold me garbage?

when in essence there was nothing wrong with what i had.


email to tech support tonight at 6.30ish please turn off your ping tests. 2 replys later from tech support and the ping test is still running.

mr saffron i don't know if your able to but just look at how long they have had these tests running. look at just after they stopped running them and just before. i have threatened them with small claims tbh. that was when they refused to turn off their tests knowing full well it would interfere with the monitor thats run on this site.

Edited by bigbadpirate (Wed 16-Oct-19 22:13:04)

Standard User bigbadpirate
(member) Wed 16-Oct-19 22:01:40
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Re: Would you (still) recommend Zen ?


[re: recalluk] [link to this post]
 
so again they sold me garbage? maybe im reading this wrong? SUPPOSEDLY quality isp selling someone this.

john from tech support i'll take up your offer on that "free" new router you offerd me. i'll ebay it and buy something decent.

[censored].

tracerts show 15-70 all starting within their network btw. as rick royal would say quality isp my [censored].


i'll be on the phone in the morning.might even drive over..

Edited by bigbadpirate (Wed 16-Oct-19 22:16:05)

Standard User j0hn83
(fountain of knowledge) Wed 16-Oct-19 23:42:40
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Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
You misunderstand both their points.

The pings sent by the ThinkBroadband BQM are not priority traffic.

The Fritzbox is known to ignore the BQM pings which show as packet loss on the BQM. They can do this more so under heavy load (using your connection in other words).

It might indeed be packet loss, but the Fritzbox isn't the best device to test this on for the reason above.

It doesn't make them garbage devices though.

If you have another device you could substitute the Fritzbox for that could rule out what's mentioned in the 2 previous posts.
ISP Representative ajays
(isp) Thu 17-Oct-19 13:33:01
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Re: Would you (still) recommend Zen ?


[re: recalluk] [link to this post]
 
To help protect from Ping Flood attacks the FRITZ!Box ignores ICMP echo-requests (pings) if it receives too many within a short period of time.

BQM alone will not trigger this. But if the router is receiving ping requests from more than one source then ICMP echo-requests may be ignored. e.g. BQM and our own line monitoring. This will look like packet loss on t he BQM graph.

A Ping Flood attack aims to overwhelm the targeted device’s ability to respond to the high number of requests or overload the network connection with bogus traffic.

The Ping flood attack may be mitigated by disabling the ICMP functionality of the targeted router. This is because an ICMP request requires some resources to process each request and to send a response. The request also requires bandwidth on both the incoming message and outgoing response. When the FRITZ!Box stops responding it is eliminating both the processing of the request and the Echo Reply.

-------------------------------------------------------
Andrew
ZeN Internet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User jaydub
(fountain of knowledge) Thu 17-Oct-19 14:18:56
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Re: Would you (still) recommend Zen ?


[re: ajays] [link to this post]
 
@ajays,

I am still considering Zen as an option. We have had several posts on here about poor single thread speeds over the last 12 months (indeed I was impacted on my IDNet line when they had me on Zen backhaul), but all seems to have gone relatively quiet over the last few months.

Has the single thread speed issue been finally put to bed?
Standard User recalluk
(newbie) Thu 17-Oct-19 14:57:38
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Re: Would you (still) recommend Zen ?


[re: jaydub] [link to this post]
 
In reply to a post by jaydub:
@ajays,

I am still considering Zen as an option. We have had several posts on here about poor single thread speeds over the last 12 months (indeed I was impacted on my IDNet line when they had me on Zen backhaul), but all seems to have gone relatively quiet over the last few months.

Has the single thread speed issue been finally put to bed?


Have for me .. mine was sorted back a while back.
Standard User recalluk
(newbie) Thu 17-Oct-19 14:59:42
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Re: Would you (still) recommend Zen ?


[re: j0hn83] [link to this post]
 
In reply to a post by j0hn83:
You misunderstand both their points.

The pings sent by the ThinkBroadband BQM are not priority traffic.

The Fritzbox is known to ignore the BQM pings which show as packet loss on the BQM. They can do this more so under heavy load (using your connection in other words).

It might indeed be packet loss, but the Fritzbox isn't the best device to test this on for the reason above.

It doesn't make them garbage devices though.

If you have another device you could substitute the Fritzbox for that could rule out what's mentioned in the 2 previous posts.


On other words if the behaviour I suggested is what you are seeing then its doing exactly what you should and protecting you.

Thats why I suggested ping plotter from a remote location in.
ISP Representative ajays
(isp) Thu 17-Oct-19 15:10:41
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Re: Would you (still) recommend Zen ?


[re: jaydub] [link to this post]
 
In short the answer is yes. The problem was resolved some time back.

But, don't take my word for it take a look at the analysis of single download versus multiple download speeds from thinkbroadband's speed tests here:-

https://www.thinkbroadband.com/news/8541-streaming-p...

-------------------------------------------------------
Andrew
ZeN Internet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User jaydub
(fountain of knowledge) Thu 17-Oct-19 22:30:18
Print Post

Re: Would you (still) recommend Zen ?


[re: ajays] [link to this post]
 
In reply to a post by ajays:
In short the answer is yes. The problem was resolved some time back.

But, don't take my word for it take a look at the analysis of single download versus multiple download speeds from thinkbroadband's speed tests here:-

https://www.thinkbroadband.com/news/8541-streaming-p...

Thanks. Good to know.
Standard User bigbadpirate
(member) Fri 18-Oct-19 18:31:07
Print Post

Re: Would you (still) recommend Zen ?


[re: ajays] [link to this post]
 
In reply to a post by ajays:
To help protect from Ping Flood attacks the FRITZ!Box ignores ICMP echo-requests (pings) if it receives too many within a short period of time.

BQM alone will not trigger this. But if the router is receiving ping requests from more than one source then ICMP echo-requests may be ignored. e.g. BQM and our own line monitoring. This will look like packet loss on t he BQM graph.

A Ping Flood attack aims to overwhelm the targeted device’s ability to respond to the high number of requests or overload the network connection with bogus traffic.

The Ping flood attack may be mitigated by disabling the ICMP functionality of the targeted router. This is because an ICMP request requires some resources to process each request and to send a response. The request also requires bandwidth on both the incoming message and outgoing response. When the FRITZ!Box stops responding it is eliminating both the processing of the request and the Echo Reply.


you think i don't know that. lets move onto something i suggessted to zen. a way for me to see who was pinging(etc) my router since they supplied me with a route that didnt like that idea at all. "we will send you a router" ...............as long as you dont change the settings.


hmmmmmmmmmm
Standard User bigbadpirate
(member) Fri 18-Oct-19 18:40:23
Print Post

Re: Would you (still) recommend Zen ?


[re: recalluk] [link to this post]
 
In reply to a post by recalluk:
In reply to a post by j0hn83:
You misunderstand both their points.

The pings sent by the ThinkBroadband BQM are not priority traffic.

The Fritzbox is known to ignore the BQM pings which show as packet loss on the BQM. They can do this more so under heavy load (using your connection in other words).

It might indeed be packet loss, but the Fritzbox isn't the best device to test this on for the reason above.

It doesn't make them garbage devices though.

If you have another device you could substitute the Fritzbox for that could rule out what's mentioned in the 2 previous posts.


On other words if the behaviour I suggested is what you are seeing then its doing exactly what you should and protecting you.

Thats why I suggested ping plotter from a remote location in.


thank you its going on right now. lets put this out there. they know its them and they don't want a small claims. ongoing. i could speculate where they grabbed the throughput gain that im now seeing. thats for the ICO to decided. its my data from start to finish. it's what i pay for. record all you like, stream it thotongue somone going to pay for this.



look for another isp if you want honesty and integrity. time manchester police drug tested orly.

Edited by bigbadpirate (Fri 18-Oct-19 19:04:33)

ISP Representative ajays
(isp) Fri 18-Oct-19 19:25:59
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
Thanks for being so engaged and providing feedback. I really do appreciate the feedback we get from customers. Without customer feedback it would be impossible for us to continue to improve our products.

I'm not 100% sure what you're asking for or suggesting but it sounds interesting so I'd love to here more. If you PM me your contact details I'll happily give you a call or drop you an email.

Best regards

Andrew
Senior Broadband Product Manager

-------------------------------------------------------
Andrew
ZeN Internet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Realalemadrid
(member) Fri 18-Oct-19 19:47:27
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Re: Would you (still) recommend Zen ?


[re: ajays] [link to this post]
 
I don't understand what is being asked for either, because a large proportion of it is total gibberish.smile
Standard User ashdown
(newbie) Fri 18-Oct-19 20:38:31
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Re: Would you (still) recommend Zen ?


[re: Realalemadrid] [link to this post]
 
Returning to the topic... I'm a recent refugee from Virgin Media and I'm really very impressed with how it's gone with Zen, from order-taking to installation of a new line to provision of an IPv6 allocation. It's all been very smooth, keeping the customer informed at every stage. Zen know what they're doing and they do it very well, so, yes, I'd certainly recommend them.
Standard User Andrue
(eat-sleep-adslguide) Fri 18-Oct-19 20:58:45
Print Post

Re: Would you (still) recommend Zen ?


[re: flilot] [link to this post]
 
In reply to a post by flilot:
In reply to a post by Sandgrounder:
Been with them since Concorde was in service.


Hmm. No consumer Internet in 1976, no Zen either. wink
Concorde was only withdrawn from service in 2003. Almost 16 years ago to the day in fact.

---
Andrue Cope
Brackley, UK
Standard User beefcakechipz
(newbie) Sat 19-Oct-19 07:24:28
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Re: Would you (still) recommend Zen ?


[re: jtevans] [link to this post]
 
Well Zen is only 12 month deal then you can move if you dont like wink
Standard User jack8
(experienced) Sun 20-Oct-19 13:53:14
Print Post

Re: Would you (still) recommend Zen ?


[re: jtevans] [link to this post]
 
Yes I would been with them for a long time and they handled my house move with no issues, they just work

1664 the best year
Standard User bigbadpirate
(member) Mon 28-Oct-19 21:26:01
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Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
zen have not done as they agreed.

i was more than happy to take down think broadbands monitor, we (myself and an employee of zen internet) agreed i would be sent daily graphs from all the information they gathered. that has not been the case. tonight i asked for that information to be sent to me. i got 3 graphs back. weekly graphs that show packetloss btw(exactly what i first complained about many moons ago). all from the same week. i specificaly asked for daily graphs that were agreed to when i took thinkbroardbands monitor down. this is all voice recorded from my end as well as their. they didnt provide them.


the second i put the phone down errors i was having with connecting to steam resolved. and i dont mean 2 seconds or 30 seconds later. it was to the second.

Edited by bigbadpirate (Mon 28-Oct-19 21:37:15)

Standard User bigbadpirate
(member) Mon 28-Oct-19 21:47:59
Print Post

Re: Would you (still) recommend Zen ?


[re: j0hn83] [link to this post]
 
In reply to a post by j0hn83:
You misunderstand both their points.

The pings sent by the ThinkBroadband BQM are not priority traffic.

The Fritzbox is known to ignore the BQM pings which show as packet loss on the BQM. They can do this more so under heavy load (using your connection in other words).

It might indeed be packet loss, but the Fritzbox isn't the best device to test this on for the reason above.

It doesn't make them garbage devices though.

If you have another device you could substitute the Fritzbox for that could rule out what's mentioned in the 2 previous posts.



im not a dick. neither are they, they know exactly whats wrong.. they offered a new router free in last couple of weeks., i refused. this problem has been going on way too long and over many years over many iterations of hardware.


like i told them they can keep the monitor running as long as they like (within reason) when they stop it and they dont get to the bottom of the problem i will solve it. and they will pay for it if i can make that happen. it's as simple as that.
Standard User jtevans
(committed) Wed 30-Oct-19 18:07:56
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Re: Would you (still) recommend Zen ?


[re: ashdown] [link to this post]
 
@ashdown

Thanks for the posting and thanks to others who have made comments both + and -.

Have had some changes made to my existing line and wanted to see how it stabilised before jumping ship from existing provider. As per my original post, with a move to Zen, I can save money, move from ADSL2+ to VDSL and get a new router similar to the four year old Fritzbox I already use.

As long as the line is stable as reported here my requirements are very modest; no gaming just occasional TV and big W10 updates smile - I won't get more than 20Mbps out in the sticks.

As I use a Fritzbox and run both IPv4 and IPv6 BQMs I was interested in the ping loss discussion. Interestingly, the 4 graph shows loss even over-night when there is no other traffic; the 6 graph is clean. [That is not Zen! but it is a Fritzbox (7390)]

Jim Evans
Cheshire
Standard User techguy
(experienced) Sun 03-Nov-19 17:09:20
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Re: Would you (still) recommend Zen ?


[re: jtevans] [link to this post]
 
Am a little late to the party for the OP but for the benefit of anyone else seeing this thread ut's a resounding yes from me.

They are absolutely the best ISP I have used (see my history in my sig)

I left the first time just because at the time they were still at the mercy of BT's then agressive DLM but moved back when they unbundled the exchange (had a 3 km line)

The service just works and if it breaks they tend to be on the case pretty quickly.

The decision to switch to FTTP with them was a no brainer really, used to have interference issues with the ADSL in December each year dur to cheap adapters being used.

Been back with them over 5 years and unless there's major price hike I'm not likely to switch.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU => Zen FTTP (39.5 Mbps down, 9.5 Mbps up)
Router: Fritzbox 3490
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Standard User bigbadpirate
(member) Wed 06-Nov-19 19:14:58
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Re: Would you (still) recommend Zen ?


[re: ajays] [link to this post]
 
lets keep this in the pubilc domain shall we, you know every convesation has been recorded and i am at some point comming after some recompence.


now are you still testing and pinging my router? or have you solved the problem that i belive was always in your company? you know who i am of course, right? pm me ill tell you.


zero info from jon or anyone else from zen, but i guess you know whats comming right?

ajays. we'll see you in court. with or without the info you were gathering.

i dare you to have that monitor running from now until the 28th. its 19.57 on the 6th of nov.

Edited by bigbadpirate (Wed 06-Nov-19 19:57:42)

Administrator MrSaffron
(staff) Wed 06-Nov-19 20:04:55
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
Too late now,

but telling any customer service rep 'you'll see them in court' pretty much cuts off any public form of help, since they will want to ensure that a paper trail exists for everything said and done in communications with a customer from that point forward.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bigbadpirate
(member) Wed 06-Nov-19 23:15:32
Print Post

Re: Would you (still) recommend Zen ?


[re: MrSaffron] [link to this post]
 
still waiting on what we (myself and zen) argeed on when i took your tester offline. let's see how that stands up.

problem was all with them in the first place anyway. when you lie to a customer you beter do it right and don't get caught.

took money off me too for them logs.

Edited by bigbadpirate (Wed 06-Nov-19 23:19:39)

Standard User MoM
(newbie) Wed 06-Nov-19 23:30:45
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
In reply to a post by bigbadpirate:
took money off me too for them logs.


They charged you? To get log of what? blush

Edited by MoM (Wed 06-Nov-19 23:46:25)

Standard User RobertoS
(elder) Thu 07-Nov-19 00:13:55
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
In reply to a post by bigbadpirate:
ajays. we'll see you in court. with or without the info you were gathering.
You could very well lose. That could be expensive, even in the Small Claims Court.
If you lose your small claims court case you may have to pay the other side's costs, but only if the other side ask the court for them to be paid and the judge agrees. You'll also have to keep to the terms of any court orders that the judge makes against you.
Those terms could also extend to future derogatory comments in places such as Twitter and Facebook.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
ISP Representative ajays
(isp) Thu 07-Nov-19 12:20:27
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
In reply to a post by bigbadpirate:
.... you know who i am of course, right? pm me ill tell you....

....ajays. we'll see you in court. with or without the info you were gathering....



I'm afraid I do not know who you are, I do not know your name or account details. And, I wouldn't suggest that you post them on a public forum.

As you've suggested you wish to take legal action, I think its sensible to allow things to progress through our official support channels.

I'm sorry you're dissatisfied with our service and sorry that I've been unable to help you here.

Best Regards,

Andrew

-------------------------------------------------------
Andrew
ZeN Internet
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User RichTea23
(regular) Fri 08-Nov-19 14:06:51
Print Post

Re: Would you (still) recommend Zen ?


[re: ajays] [link to this post]
 
I have been with Zen since I think 2004, there has been only a small number of incidents in all that time and they have always been resolver quickly.

I am not a gamer but do run a load of service from home they have always worked well I really like that they will give you a /29 as it makes running the service much simpler. I also like that they do not mess with with your traffic (AFAIK they only block a few ports that should not be running on the public internet anyway).

Its also nice to have an ISP who believe in and fight for privacy an neutrality on the internet.

Various (Dile up) -> clara.net (Dile up) -> TELE2 (Microwave) -> ZeN (ADSL) -> ZeN (vDSL)
Standard User MercuryRH2
(newbie) Sat 09-Nov-19 10:44:47
Print Post

Re: Would you (still) recommend Zen ?


[re: RichTea23] [link to this post]
 
I have been with Zen for just over a year - was Demon before Vodafone quietly took them out and executed them - and they have been absolutely first rate.

I have an issue running at present where the landline has failed and an Openreach ‘engineer’ came out last week to fix it, failed and then disconnected our other perfectly serviceable line leaving the connectors on the ground and just went off without a word. So not only did the ‘engineer’ fail to sort one problem but then created a second issue and quietly left the site. Talk about unprofessional!

Zen are doing everything they can to get this sorted whereas Openreach and BT are an absolute shambles. It’s going to be days before anyone can come back, no one can escalate (or is willing too) and they want someone on site even though the problem is external (a big air gap in the wiring between the Openreach riser pairs and the house pair.

The support team at Zen are in contact twice a day to let me know what (little) Openreach are doing. Definitely recommended. They are like Demon used to be 20 years ago before Thus! got their paws on them.

My parents also use Zen and again have had nothing but really good customer service all the way through from order to service provision.
Standard User hinsys
(newbie) Sun 10-Nov-19 02:23:21
Print Post

Re: Would you (still) recommend Zen ?


[re: MercuryRH2] [link to this post]
 
I have followed this from start to finish and I'm none the wiser now as to what the problem actually is:
1. I don't believe anyone else will better Zen
2. I have had four faultless years with Zen and recommend them without question.
3. As the 'case' is so poorly defined I think you will end up wasting the court's time, and you will be censured for it.
I think it's perhaps time to close this thread now Mr S.
Standard User bigbadpirate
(member) Sun 10-Nov-19 13:38:28
Print Post

Re: Would you (still) recommend Zen ?


[re: MrSaffron] [link to this post]
 
so can you explain to me why your no longer recording past days on my tester that now shows packetloss. dont worry. dont need you.


an explanation would be good though..mr saffron

your site your rules. right?


theres me thinking this was an impartial site.

you could just ban me right? just remember a pm will do. if you dont want to go public.

Edited by bigbadpirate (Sun 10-Nov-19 13:50:49)

Standard User bigbadpirate
(member) Sun 10-Nov-19 13:44:09
Print Post

Re: Would you (still) recommend Zen ?


[re: MoM] [link to this post]
 
their conversations between themselves and bto. non verbal.



i just asked mr saffron in a pm for an explanation as to why my think broadband monitor is no longer recording past days.

Edited by bigbadpirate (Sun 10-Nov-19 14:01:24)

Standard User bigbadpirate
(member) Sun 10-Nov-19 14:11:52
Print Post

Re: Would you (still) recommend Zen ?


[re: MrSaffron] [link to this post]
 
don't worry i asked every time i recorded conversations. anything we'll use anyway.
Standard User bigbadpirate
(member) Sun 10-Nov-19 14:20:17
Print Post

Re: Would you (still) recommend Zen ?


[re: MrSaffron] [link to this post]
 
just reply to my pm.
Standard User bigbadpirate
(member) Sun 10-Nov-19 14:52:05
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
i dare you to not reply.
Standard User GonePostal
(member) Sun 10-Nov-19 15:22:31
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
I dare you to stop filling a public Forum with your own private war against an ISP.
Standard User funkydan
(newbie) Sun 10-Nov-19 15:50:55
Print Post

Re: Would you (still) recommend Zen ?


[re: jtevans] [link to this post]
 
I've been with Zen for 3 years now. I started on ADSL2+. I had lots of problems with enormous amount of errors and dropouts. Zen tried what they could to rectify them but they remained. I didn't expect them to be able to do anything about it as it was the same on the 3 ISP's i was with previously.
2 years ago Zen upgraded me free to FTTC 40/10 for the same cost as the ADSL service. So far the connection has been solid. Only minimal unrecoverable errors. Maybe 2 each month. Non of these effect my service and the only re-syncs i've had are due to Zen performing maintenance.
My connection is around 37 up and 9 down. I've not had to contact support as i've not needed to.

@bigbadpirate Why don't you start your own thread instead of HIJACKING someone else's with your inane gibberish. Looking at your previous posts that is all you've done.

So yes, I would recommend Zen.
Standard User bigbadpirate
(member) Sun 10-Nov-19 16:01:12
Print Post

Re: Would you (still) recommend Zen ?


[re: GonePostal] [link to this post]
 
i dare you to double dare me.

mr saffron any explanation on why there is only current days not past days on ttb monitor?

gonepostal, hang around.

Edited by bigbadpirate (Sun 10-Nov-19 16:04:55)

Standard User CHW_BA12
(newbie) Sun 10-Nov-19 16:09:13
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
I think if you express yourself adversarially then you'll get an adversarial response.

I've been with Zen well over a decade, home & business, and have nothing but good to say about them. I've often recommended them, so several friends use Zen too with no regrets.
Standard User MCM
(knowledge is power) Sun 10-Nov-19 16:10:54
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
You come across as a really sad individual. Take your apparent grievances private and stop polluting this forum with your pointless rants.
Standard User GonePostal
(member) Sun 10-Nov-19 16:13:12
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
In reply to a post by bigbadpirate:
i dare you to double dare me.


I don't need to because my dad's bigger than your dad.
Standard User funkydan
(newbie) Sun 10-Nov-19 16:29:32
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
@bigbadpirate

In reply to a post by bigbadpirate:
sorry i hang my head in shame

any input or should i bog off and start another thread? i was trying not to clutter the forums. but it seems im back so often here your probably right i should start my own thread.

i know its not the way.
Administrator MrSaffron
(staff) Sun 10-Nov-19 18:25:46
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
It is called a bug that someone is looking into.

To be totally frank, your wording around this enquiry comes across as a threat rather than a simple question.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bigbadpirate
(member) Sun 10-Nov-19 20:40:15
Print Post

Re: Would you (still) recommend Zen ?


[re: MrSaffron] [link to this post]
 
thank you mr saffron that's what i was expecting. wink wink.

very odd how that bug cropped up now.

like i said earlier don't need anyway.

Edited by bigbadpirate (Sun 10-Nov-19 20:44:46)

Standard User bigbadpirate
(member) Sun 10-Nov-19 20:46:34
Print Post

Re: Would you (still) recommend Zen ?


[re: funkydan] [link to this post]
 
heh lets wait for mr garner to pop in next, is he still with bto?
Administrator MrSaffron
(staff) Sun 10-Nov-19 21:59:34
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
Not odd at all

What is odd and very annoying is your attitude to things.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jaydub
(fountain of knowledge) Mon 11-Nov-19 00:17:50
Print Post

Re: Would you (still) recommend Zen ?


[re: MrSaffron] [link to this post]
 
Seconded on the attitude front, Andrew

There is just a possibility that it is a bug and affects every TTB user and not just a personalised attack on you, BBP. Funnily enough I have no history either.

I'm actively considering moving to Zen, in spite of their BT like call pricing, which is horrendously expensive compared to the likes of Pulse8, Uno or IDNet.

The only thing that makes me hesitant is the single thread speed issues I had when I was on a Zen backhaul with IDNet. However it doesn't look as though anybody has reported any single thread speed issues since March this year.
Administrator MrSaffron
(staff) Mon 11-Nov-19 09:45:04
Print Post

Re: Would you (still) recommend Zen ?


[re: jaydub] [link to this post]
 
The bug is not specific to a single user

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Mon 11-Nov-19 09:57:53
Print Post

Re: Would you (still) recommend Zen ?


[re: jaydub] [link to this post]
 
Also reported in TTTS by a newbie, two minutes after Andrew’s reply to you.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Standard User IanBB
(committed) Mon 11-Nov-19 11:42:30
Print Post

Re: Would you (still) recommend Zen ?


[re: jtevans] [link to this post]
 
In my experience they are are [censored] useless.

I placed an order to migrate my G.fast service to them 6 months ago (yes 6 MONTHS AGO) and am still waiting.

The only consolation is I haven't been cut off from my previous/current supplier.
Standard User bigbadpirate
(member) Mon 18-Nov-19 15:54:35
Print Post

Re: Would you (still) recommend Zen ?


[re: IanBB] [link to this post]
 
a company that allows bt openreach you change out anything that degades one of their customers connections is a company that has this comming.

blame bto all you like.your company employes lied and lied and lied again.

Edited by bigbadpirate (Mon 18-Nov-19 16:02:37)

Standard User bigbadpirate
(member) Mon 18-Nov-19 16:04:16
Print Post

Re: Would you (still) recommend Zen ?


[re: RobertoS] [link to this post]
 
are you the one that i read past posts when you were having problems with past isp?

are you employed by zen ?

just asking.

Edited by bigbadpirate (Mon 18-Nov-19 16:08:05)

Standard User RobertoS
(elder) Mon 18-Nov-19 17:31:28
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
In reply to a post by bigbadpirate:
are you the one that i read past posts when you were having problems with past isp?
Almost certainly not, as I don't recall any significant problems with any ISP I've been with.
are you employed by zen ?
No and never have been. I am always impartial anyway with which I recommend for or against.
just asking.
No comment.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Administrator MrSaffron
(staff) Mon 18-Nov-19 18:10:54
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
Can I suggest people stop the mud slinging and name calling.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bigbadpirate
(member) Fri 13-Dec-19 14:00:59
Print Post

Re: Would you (still) recommend Zen ?


[re: MrSaffron] [link to this post]
 
with another provider now mr safron. lets hope the powers that be at zen get their [censored] sorted out. for whoever is at the top now down.


they are employing [censored] from what i see so far.

not hard to find what when and where is it.


duffy you were always a scrub. smile [censored]. even bigger than garner.


zen gona pay their dues x10.

to someone else other than me.

Edited by bigbadpirate (Fri 13-Dec-19 14:09:04)

Standard User IanBB
(committed) Sun 15-Dec-19 23:05:42
Print Post

Re: Would you (still) recommend Zen ?


[re: IanBB] [link to this post]
 
You won't believe it, they cut me off on the 28/11.

A third engineer is due tomorrow (15/12).
Standard User NICK_ADSL_UK
(fountain of knowledge) Sun 15-Dec-19 23:30:14
Print Post

Re: Would you (still) recommend Zen ?


[re: jtevans] [link to this post]
 
In reply to a post by jtevans:
It is time to change ISP. Is Zen still providing good performance and good support service? There are some very negative comments at TrustPilot recently.

Their £22 per month for unlimited FTTC, a fixed IP4 Address, and a new FritzBox router are all very attractive. At this time I do not want their telephone service.

I already use a FritzBox 7390 for its IPv6 and VOIP/DECT support. Getting a fixed IP and up-to-date router is a big pull. It's just the negative comments that are off-putting. Any FTTC performance will be limited by 900m to the cabinet and possibly by cross-talk on the local line, but it has to be better than ADSL2+ at 2.2km which, for stability, maintains a 13dB SNR downstream margin.

I've been with them 19 years so yes there by far the best.

Wilders Security Admin
Microsoft MVP - Reconnect


For the latest in virus software signatures
From the Security specialists
Wilders security

Keep Your Security /Software Current
Upgrades, Updates & Definitions
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Standard User RobertoS
(elder) Mon 16-Dec-19 01:22:48
Print Post

Re: Would you (still) recommend Zen ?


[re: NICK_ADSL_UK] [link to this post]
 
In reply to a post by NICK_ADSL_UK:
I've been with them 19 years so yes there by far the best.
wink
Whilst I understand the sentiment, I find a logical discontinuity between staying with the same ISP for nineteen years and being able to comment authoritatively on its superiority or otherwise over others. Particularly in the light of the technological changes during that period,

Currently I believe I am with the best for my circumstances.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Standard User professor973
(knowledge is power) Wed 18-Dec-19 10:33:51
Print Post

Re: Would you (still) recommend Zen ?


[re: RobertoS] [link to this post]
 
Zen still not missed a beat here since signup and as you know I suffered the so called best. Hope your 4G ha sworked out OK.
https://www.thinkbroadband.com/broadband/monitoring/...

Standard User professor973
(knowledge is power) Wed 18-Dec-19 10:43:08
Print Post

Re: Would you (still) recommend Zen ?


[re: NICK_ADSL_UK] [link to this post]
 
Looking at your signature, you should know better than swallow all on Trustpilot or any review site for that matter.
https://www.thinkbroadband.com/broadband/monitoring/...

Standard User jaydub
(fountain of knowledge) Wed 18-Dec-19 13:59:37
Print Post

Re: Would you (still) recommend Zen ?


[re: professor973] [link to this post]
 
Nice looking BQM trace, Prof. Impressively low pings.

Your endorsement counts for a lot as you have tried more ISPs than most of us and found many of them wanting.
Standard User bigbadpirate
(member) Fri 20-Dec-19 18:29:50
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: NICK_ADSL_UK] [link to this post]
 
Post deleted by MrSaffron

Edited by bigbadpirate (Fri 20-Dec-19 18:43:11)

Standard User NICK_ADSL_UK
(fountain of knowledge) Fri 20-Dec-19 18:39:07
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
In reply to a post by bigbadpirate:
19 years . your a noob. remember that.

smile

Wilders Security Admin
Microsoft MVP - Reconnect


For the latest in virus software signatures
From the Security specialists
Wilders security

Keep Your Security /Software Current
Upgrades, Updates & Definitions
Major Geeks

Microsoft Security Advisories
Twitter

Standard User bigbadpirate
(member) Fri 20-Dec-19 18:44:07
Print Post

Re: Would you (still) recommend Zen ?


[re: NICK_ADSL_UK] [link to this post]
 
tongue the fun begins.
Standard User RobertoS
(elder) Fri 20-Dec-19 18:48:38
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
Where? Parliament is in recess until 7 January.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Standard User rowter
(learned) Fri 20-Dec-19 20:42:01
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: bigbadpirate] [link to this post]
 
Post deleted by MrSaffron
Standard User bigbadpirate
(member) Fri 20-Dec-19 20:49:53
Print Post

Re: Would you (still) recommend Zen ?


[re: RobertoS] [link to this post]
 
bt openreach in my house listening to a quiet test and ignoring it. she didnt see it maybe she neeeds a hearing test?


one thing i learned is be honest and do your job to the best of your ability.


fun times.

Edited by bigbadpirate (Fri 20-Dec-19 20:52:41)

Standard User bigbadpirate
(member) Fri 20-Dec-19 20:54:22
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: rowter] [link to this post]
 
Post deleted by MrSaffron

Edited by bigbadpirate (Fri 20-Dec-19 21:21:48)

Standard User rowter
(learned) Fri 20-Dec-19 21:23:42
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
In reply to a post by bigbadpirate:
lets see. so tell me where did you travel to and see this real world. if you were sent into"battle" im trully sorry for you.


its you that needs to expand your horizons.


i respect every soldier in this country and every other country. its just a job.



What about the aliens some one must think about the poor aliens

Edited by rowter (Fri 20-Dec-19 21:25:00)

Standard User bigbadpirate
(member) Fri 20-Dec-19 21:40:58
Print Post

Re: Would you (still) recommend Zen ?


[re: rowter] [link to this post]
 
what about not screwing over a nice bt engineer sent from 60 miles away and start to get bt engineers round here to start doing some work. real work.

and keep their kids in check. mud ball thowing scroats. smile


parents wouldnt pass a drug test .100% just like they cant pick up after their dogs.


she failed btw. noise on the line, oh [censored] i cant be botherd to do my job properly.. she was nice tho. no problems so far. 4 ping to first hop and no PACKETLOSS.


not really what this was about,, no wouldnt recomend zen. just because the people that work there dont really reflect the company i chose as my isp. the ethos or anything else. tang, happy xmas,, come play some pubg.

solos. ofc no unknown cheating.. you'll know it's him pint of gunness in his hand.

Edited by bigbadpirate (Fri 20-Dec-19 22:40:59)

Standard User rowter
(learned) Fri 20-Dec-19 22:38:43
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
In reply to a post by bigbadpirate:
not really what this was about,, no wouldnt recomend zen. just because the people that work there dont really reflect the company i chose as my isp. the ethos or anything else. tang, happy xmas,,


I was under the impression they are your ISP given your recent posts before today or has that changed?
Administrator MrSaffron
(staff) Fri 20-Dec-19 23:27:20
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: bigbadpirate] [link to this post]
 
Post was removed due to violation of sites rules i.e. Inappropriate or Offensive Language

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bigbadpirate
(member) Sat 21-Dec-19 10:19:14
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: MrSaffron] [link to this post]
 
https://ico.org.uk/make-a-complaint/your-personal-in...

people are going to be asking you questions mr saffron. this in regards to how you got personal information. try and delete anything you like.

Edited by bigbadpirate (Sat 21-Dec-19 10:21:38)

Standard User steve195527
(regular) Sun 22-Dec-19 09:41:51
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: bigbadpirate] [link to this post]
 
just asking are you ever happy with anything or anyone?
Standard User bigbadpirate
(member) Sun 22-Dec-19 14:45:58
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: steve195527] [link to this post]
 
28/ 11 seems to be comming up. care to explain that away?

deleted posts.

i just came back to see if any more were deleted tbh. you can hide but you can't hide the facts. possibly zen but who knows eh? loggs will tell the tale.

just tried old fritzbox router on another line and it doesnt seem to be the router.

the internet is such a dark place wouldnt you agree. steve.

there is no excuse. it's that simple. richard. so sorry bad with names.

people that use your company need to know.

im happy when my internet connection is working as it should. steve. happy at other times too. when im skiing. when i get a particulary bad or hard job done. when im riding my track bike around a curcuit at full pelt. when i sow seeds for my greenhouses in jan then feb ,, march and aprill. then see them florish. when i carry a rock to the top of my local hill and dump it at the top.

you are you happy?

Edited by bigbadpirate (Sun 22-Dec-19 15:36:24)

Standard User bigbadpirate
(member) Sun 22-Dec-19 16:12:11
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: MrSaffron] [link to this post]
 
care to explain how YOU got information from my isp? was it given freely? was it by another party?


why have you deleted everything on your site pertaning to this.


it was your post right? right? from your ip. rgarding dates 28/11.


have you given anyone else infomation on my ip? regarding posts to this site.

Edited by bigbadpirate (Sun 22-Dec-19 16:27:47)

Standard User steve195527
(regular) Sun 22-Dec-19 17:06:05
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: bigbadpirate] [link to this post]
 
seems you're only happy when you're alone or when nobody else is involved in what you're doing,Im happy most of the time especially when in the company of others,and not always looking round for people or things to blame if I do ever feel unhappy,that is usually on anniversaries of family deaths,[censored] happens you have to sometimes accept that and go with it
Administrator MrSaffron
(staff) Sun 22-Dec-19 17:35:03
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: bigbadpirate] [link to this post]
 
No idea what you are talking about

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User techguy
(experienced) Sun 22-Dec-19 21:39:46
Print Post

Re: Would you (still) recommend Zen ?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by NICK_ADSL_UK:
I've been with them 19 years so yes there by far the best.
wink
Whilst I understand the sentiment, I find a logical discontinuity between staying with the same ISP for nineteen years and being able to comment authoritatively on its superiority or otherwise over others. Particularly in the light of the technological changes during that period,

Currently I believe I am with the best for my circumstances.


If you are happy with the price and performance of a service you are likely to stay with it which is probably why Nick has.
For me too the Zen service 'just works' and whenever I've had to contact them (rarely) it's been a pleasant experience rather than hard work.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU => Zen FTTP (39.5 Mbps down, 9.5 Mbps up)
Router: Fritzbox 3490
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Standard User RobertoS
(elder) Sun 22-Dec-19 22:54:21
Print Post

Re: Would you (still) recommend Zen ?


[re: techguy] [link to this post]
 
I don't have any problem with that smile.

I didn't say I had. Only that 19 years in one place rather compromises one's ability to compare it with any others.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Standard User steve195527
(regular) Mon 23-Dec-19 02:19:53
Print Post

Re: Would you (still) recommend Zen ?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I don't have any problem with that smile.

I didn't say I had. Only that 19 years in one place rather compromises one's ability to compare it with any others.

going to try that one on the wife!
Standard User RobertoS
(elder) Mon 23-Dec-19 08:15:25
Print Post

Re: Would you (still) recommend Zen ?


[re: steve195527] [link to this post]
 
In reply to a post by steve195527:
In reply to a post by RobertoS:
I don't have any problem with that smile.

I didn't say I had. Only that 19 years in one place rather compromises one's ability to compare it with any others.

going to try that one on the wife!
LOL
That could be a two-edged sword!

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Standard User ukwiz
(fountain of knowledge) Mon 23-Dec-19 14:48:29
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: MrSaffron] [link to this post]
 
I don't think anyone knows what he is talking about, and not many care either

David

BT (poor) -> Zen (excellent) -> O2 (started well, went downhill -> IDNet (No complaints - but 100GB cap) -> Zen (gone downhill)
Standard User bigbadpirate
(member) Tue 24-Dec-19 14:28:55
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: ukwiz] [link to this post]
 
mr saffron posted when!. he still didnt reply to my pm asking how he got that info. obivously the info came from zen. or someone zen gave the info out to. who cares!!!!!

an isp that trustworthy is key imo.


i never started it. it'll get sorted.

man in the middle eh. grabbing info.

i'll see tang one day and explain. whether he likes it or not.


dont know what im talking about? mr saffron.


mr Andrew Albert Christian Edward is talking exactly the same view. people know tho dont they. that's all that counts.

Edited by bigbadpirate (Tue 24-Dec-19 14:41:08)

Standard User steve195527
(regular) Tue 24-Dec-19 14:40:41
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: bigbadpirate] [link to this post]
 
In reply to a post by bigbadpirate:
mr saffron posted when!. he still didnt reply to my pm asking how he got that info. obivously the info came from zen. or someone zen gave the info out to. who cares!!!!!

an isp that trustworthy is key imo.


i never started it. it'll get sorted.

man in the middle eh. grabbing info.

i'll see tang one day and explain. whether he likes it or not.

I am not sure what info you're referring to but unless you're using a vpn or similar lots of details about your connection is visible to the sites you visit,including this and its forum,,some of it can be pretty specific to the person browsing,but try to stop being in such a mood and writing aggressively to everybody,take a few days off from it for xmas,all you're doing its putting others backs up and if you ever do need advice they won't give it you,unless of course you feel everybody here is a half wit and knows far less than your good self
Standard User bigbadpirate
(member) Tue 24-Dec-19 14:46:54
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: steve195527] [link to this post]
 
In reply to a post by steve195527:
In reply to a post by bigbadpirate:
mr saffron posted when!. he still didnt reply to my pm asking how he got that info. obivously the info came from zen. or someone zen gave the info out to. who cares!!!!!

an isp that trustworthy is key imo.


i never started it. it'll get sorted.

man in the middle eh. grabbing info.

i'll see tang one day and explain. whether he likes it or not.

I am not sure what info you're referring to but unless you're using a vpn or similar lots of details about your connection is visible to the sites you visit,including this and its forum,,some of it can be pretty specific to the person browsing,but try to stop being in such a mood and writing aggressively to everybody,take a few days off from it for xmas,all you're doing its putting others backs up and if you ever do need advice they won't give it you,unless of course you feel everybody here is a half wit and knows far less than your good self


im refering to an isp giving out information on someones account. it's that simple. well it isnt but thats part of it. the lies and everything else.

you expect me to be happy at the way i and my family have been treaded by zen? really?

all backed up.

Edited by bigbadpirate (Tue 24-Dec-19 15:05:53)

Standard User MCM
(knowledge is power) Tue 24-Dec-19 15:29:51
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: bigbadpirate] [link to this post]
 
I'm sorry but you come across as a most sad and pathetic individual. You need to lighten up, explain your problems in such a way as a normal person might understand them rather than your repeated gobbledygook. Take a break, enjoy Christmas and whilst you're doing so learn a little about how the internet works, specifically IP addressing and what an IP address can tell others about its user.
Standard User MoM
(newbie) Tue 24-Dec-19 15:34:48
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: bigbadpirate] [link to this post]
 
What information was given out?
Standard User bigbadpirate
(member) Tue 24-Dec-19 15:51:04
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: MoM] [link to this post]
 
does it matter?


really?


why even ask. it'll come out.
Standard User MCM
(knowledge is power) Tue 24-Dec-19 16:14:43
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: bigbadpirate] [link to this post]
 
Get a grip on yourself and keep your insane meaningless ranting for those that care such as /dev/null
Standard User steve195527
(regular) Tue 24-Dec-19 16:30:32
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: bigbadpirate] [link to this post]
 
In reply to a post by bigbadpirate:
does it matter?


really?


why even ask. it'll come out.


if it doesn't matter why make such a big song and dance about it?
Standard User bigbadpirate
(member) Tue 24-Dec-19 16:38:58
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: steve195527] [link to this post]
 
because hes. mc tang. if he isnt lets let this roll.

james is out.
Standard User overrundunn
(newbie) Tue 24-Dec-19 17:09:18
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: bigbadpirate] [link to this post]
 
Surely you are just trolling now!! No one can be that cryptic and nonsensical.

Have a great Christmas and have a break from the internet if your being serious.

In reply to a post by bigbadpirate:
because hes. mc tang. if he isnt lets let this roll.

james is out.
Standard User steve195527
(regular) Wed 25-Dec-19 07:07:27
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: overrundunn] [link to this post]
 
In reply to a post by overrundunn:
Surely you are just trolling now!! No one can be that cryptic and nonsensical.

Have a great Christmas and have a break from the internet if your being serious.

In reply to a post by bigbadpirate:
because hes. mc tang. if he isnt lets let this roll.

james is out.

unless been hitting the xmas booze early OR English isn't their 1st language,or perhaps both!
Standard User cssuk
(regular) Thu 26-Dec-19 12:45:23
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
listen am no fan of Zen the service I had was poor the pings were very poor and the PL which they denied was terrible so i left 6 years ago 5 happy years with sky with a 16 ping to our NL server and am now with BT on Gfast with a 12ms ping, get a life leave zen but for gods sake either do it or shut up about it
Standard User bigbadpirate
(member) Thu 26-Dec-19 13:40:10
Print Post

Re: Would you (still) recommend Zen ? *DELETED*


[re: overrundunn] [link to this post]
 
nope.


watch this. https://www.youtube.com/watch?time_continue=462&v=HR...


guess who duffy is. not even trolling. guess who neil is.

just a funny i remember.

Edited by bigbadpirate (Thu 26-Dec-19 13:47:55)

Standard User bigbadpirate
(member) Thu 26-Dec-19 13:42:24
Print Post

Re: Would you (still) recommend Zen ?


[re: cssuk] [link to this post]
 
not trolling but funny and does have some meaning.


https://www.youtube.com/watch?v=Xukq_IMQ3Ps

sorry tang. theres on visual there i dont like. do like the bananna referance tho.

did mr saffrom come up with an idea yet of how to explain the obvious trolling by zen internet employees. pretty sure it cant have been the bosses right???????


mr saffron? please explain. you sure were quick to try an delete certain stuff. if you don't want to do public. pm me or ban me. easier to ban right.

Edited by bigbadpirate (Thu 26-Dec-19 13:56:24)

Standard User MCM
(knowledge is power) Thu 26-Dec-19 15:54:25
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
It appears that you are badly in need of help. Perhaps you might want to consider contacting your GP and ask for a mental health assessment.
Standard User bigbadpirate
(member) Thu 26-Dec-19 17:13:12
Print Post

Re: Would you (still) recommend Zen ?


[re: MCM] [link to this post]
 
oh really just because you cant see it im insane? you are the one that needs to get a grip.


go make some more money if thats what whats important to you.

mr saffron. still waiting. how did you get info relating to me and my account. appatently im insane now. please call your inane dogs off. someone somewhere has already started gathering info i can guarantee you that. a long long time ago in a faraway.............


place young women where shipped all over the world. all over 16. does that make it right?



crazy eh?

Edited by bigbadpirate (Thu 26-Dec-19 17:22:16)

Standard User RobertoS
(elder) Thu 26-Dec-19 19:06:07
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
I don't think you are ever going to replace Shakespeare in the literature of the world.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Standard User MCM
(knowledge is power) Thu 26-Dec-19 22:38:53
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
crazy eh?
No however you give every impression of being totally insane posting nonsensical and incoherent messages.

Why not help everyone who bothers to read your posts by clearly stating in language that normal people might understand exactly what it is that you are accusing Mr Saffron of having done.
Standard User bigbadpirate
(member) Fri 27-Dec-19 17:55:29
Print Post

Re: Would you (still) recommend Zen ?


[re: MCM] [link to this post]
 
deleting a post that was his. when questioned on it in a pm.


he thinks he can delete data but the real facts are he can't.


locking down hard, seb just locked a thread that thats just nonsensical i beleive. i dare you to try that in a court of law. actually i double dare you..



how is lisa anyway she signed up to the bar yet?

Edited by bigbadpirate (Fri 27-Dec-19 17:59:29)

Standard User MCM
(knowledge is power) Fri 27-Dec-19 18:50:35
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
The sooner you seek help from your doctor the better for all concerned.
Standard User alexatkin
(regular) Fri 27-Dec-19 21:40:15
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
But what kind of information was in the deleted post that you think must have been leaked from Zen themselves?

You can't expect us to take you seriously if you keep accusing Zen of stuff without explaining exactly what it is you think they did wrong.

The only things I saw were them specifically pointing out that its not appropriate to discuss your account on a public forum and you baiting them, like you WANTED them to slip up in public.
Standard User MoM
(newbie) Fri 27-Dec-19 22:30:53
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
In reply to a post by bigbadpirate:
deleting a post that was his. when questioned on it in a pm.

he thinks he can delete data but the real facts are he can't.

locking down hard, seb just locked a thread that thats just nonsensical i beleive. i dare you to try that in a court of law. actually i double dare you..


how is lisa anyway she signed up to the bar yet?


Are you really ok and I mean it seriously no trolling involved in this.

I have read the whole thread up to here again, I am worried you have a serious problem like PTSD over something and your struggling to cope and using this to vent out at and focus on in a way which makes total sense to you. Dyslexia probably as well.
Standard User steve195527
(regular) Sat 28-Dec-19 14:44:28
Print Post

Re: Would you (still) recommend Zen ?


[re: MoM] [link to this post]
 
In reply to a post by MoM:
In reply to a post by bigbadpirate:
deleting a post that was his. when questioned on it in a pm.

he thinks he can delete data but the real facts are he can't.

locking down hard, seb just locked a thread that thats just nonsensical i beleive. i dare you to try that in a court of law. actually i double dare you..


how is lisa anyway she signed up to the bar yet?


Are you really ok and I mean it seriously no trolling involved in this.

I have read the whole thread up to here again, I am worried you have a serious problem like PTSD over something and your struggling to cope and using this to vent out at and focus on in a way which makes total sense to you. Dyslexia probably as well.

If dyslexia was involved his replies wouldn't make much sense !!
Standard User rowter
(learned) Sat 28-Dec-19 14:48:45
Print Post

Re: Would you (still) recommend Zen ?


[re: steve195527] [link to this post]
 
In reply to a post by steve195527:
If dyslexia was involved his replies wouldn't make much sense !!


They only make semi sense after he has edited them about 10 times each post
Standard User steve195527
(regular) Sat 28-Dec-19 20:13:16
Print Post

Re: Would you (still) recommend Zen ?


[re: rowter] [link to this post]
 
In reply to a post by rowter:
In reply to a post by steve195527:
If dyslexia was involved his replies wouldn't make much sense !!


They only make semi sense after he has edited them about 10 times each post

I was trying to be sarcastic or maybe ironic,obviously didn't work
Standard User rowter
(learned) Sat 28-Dec-19 20:45:51
Print Post

Re: Would you (still) recommend Zen ?


[re: steve195527] [link to this post]
 
In reply to a post by steve195527:
In reply to a post by rowter:
In reply to a post by steve195527:
If dyslexia was involved his replies wouldn't make much sense !!


They only make semi sense after he has edited them about 10 times each post

I was trying to be sarcastic or maybe ironic,obviously didn't work


Sorry, I do see that now
Standard User bigbadpirate
(member) Sun 29-Dec-19 18:10:25
Print Post

Re: Would you (still) recommend Zen ?


[re: rowter] [link to this post]
 
talk amonst your selves all you like did you see who was made a dame.

fantastic.


WHILE IM HERE mr saffron you care to reply? any explanation? im insane apparently. your minions or zens or just the white knights. how did you know and post information only myself and my isp should have had? who gave you that information? zen or did you get it illegally?

you know zen is comming to see me right? at my place of chosing.

anyone from zen? tangs son maybe? maybe the dick himself?


your not going to like this mr saffron. is your website bugged out again?


or are you just a thickheaded englishman who thinks everyone else is inbred?

how did you get the information you posted on this site? was it illegally or was it given to you by someone in zen?

Edited by bigbadpirate (Sun 29-Dec-19 18:44:27)

Standard User billford
(elder) Sun 29-Dec-19 18:41:35
Print Post

Re: Would you (still) recommend Zen ?


[re: bigbadpirate] [link to this post]
 
In reply to a post by bigbadpirate:
did you see who was made a dame.

fantastic.
Twiggy? tongue

Bill

Edited by billford (Sun 29-Dec-19 18:45:27)

Standard User bigbadpirate
(member) Sun 29-Dec-19 18:47:33
Print Post

Re: Would you (still) recommend Zen ?


[re: billford] [link to this post]
 
no it wasnt twiggy. what are you a comedian or a troll. where is steve anyway?

mr saffron wont thank you. i assure you of that.

its quite simple how did you get the information you posted. mr saffron. asking you a straight question. feel free to not reply. if you think your white collar cant hold up to it. mr tang feel free to add in anytime you like same as members of your family.

lisa isnt a solicitor never was. going by real info.


mr saffron went well down in a few people bookswink zero integrity.

Edited by bigbadpirate (Sun 29-Dec-19 19:01:00)

Standard User dect
(experienced) Sun 29-Dec-19 19:00:38
Print Post

Re: Would you (still) recommend Zen ?


[re: billford] [link to this post]
 
In reply to a post by bigbadpirate:
what are you a comedian or a troll.
Definitely a comedian laugh
Standard User bigbadpirate
(member) Sun 29-Dec-19 19:11:30
Print Post

Re: Would you (still) recommend Zen ?


[re: rowter] [link to this post]
 
In reply to a post by rowter:
In reply to a post by steve195527:
If dyslexia was involved his replies wouldn't make much sense !!


They only make semi sense after he has edited them about 10 times each post


care to explain your pro right? love the dyxlexic dig later on.








mr saffron you know its not you im after right? mr tang an co are going to have a bad time i'd say reagardles


lets give a big rawr out the to all the BT wifesharers..wink or not as the case my be. RAWR how many.lol

must love it, personally i dont but there you go each to his own. stiring someone elses gravy yuk.



i see they got the glass door posts removed? why and how, honest opinions dont count from real ex emplyees? all lies i suppose?

from honest good hardworking people.

Edited by bigbadpirate (Sun 29-Dec-19 19:35:10)

Standard User bigbadpirate
(member) Sun 29-Dec-19 19:41:00
Print Post

Re: Would you (still) recommend Zen ?


[re: dect] [link to this post]
 
about as funny a blair trying to defend his "near" application for eu grants. sure he'll find a way tho. maybe he should ask kinnock for a personal loan/bussiness loan from all AND HIS FAMMILY GOT(moved the whole lot out therte got the lot on the payroll.) all of them milking the eu gravy train?

question is would they trust each other lol, big lol. people are buying up schools now just to milk the system. i got my eye on a couple. mancherster based by the look of it. some internet based companies that need looking into a lot more. kids dont have pencils or anything in the classes. but get this, they found money to buy a new house for the head of the company. want me to name the academy here? its not muslim or jewish or any other any other racialy orientated organization. just white and greedy. if anyone is wondering im white and british lets get that out of the way. im not racist.

mr saffron where are you? care to answer? you didnt drown in the maldives did you while snorkeling? smurffing as a dominoes pizza guy.

sad story that btw. god bless his soul.he's meeting his maker if you belive in that!

sure he'll surface at some point with an answer.

where are you mr saffron.

Edited by bigbadpirate (Sun 29-Dec-19 20:20:08)

Standard User billford
(elder) Sun 29-Dec-19 20:16:13
Print Post

Re: Would you (still) recommend Zen ?


[re: dect] [link to this post]
 
In reply to a post by dect:
Definitely a comedian laugh
grin

I tried, but I hadn't reckoned on a complete sense of humour failure frown

Nor did it strike me until after I'd posted that many in this thread probably weren't even born when Twiggy was in her heyday crazyblush

Bill

Edited by billford (Sun 29-Dec-19 20:42:32)

Administrator seb
(founder) Mon 30-Dec-19 07:48:01
Print Post

Re: Would you (still) recommend Zen ?


[re: jtevans] [link to this post]
 
closing; feel free to start a new one.

Sebastien Lahtinen
Co-Founder,
thinkbroadband.com
[email protected]

personal blog - blog.seb.me.uk
twitter - @sebtweet
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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