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Standard User Peterx14
(committed) Wed 09-Oct-19 20:32:55
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Have pre-paid Line Rental Saver from plusnet - transfer in?


[link to this post]
 
Hi all,

I'm with Plusnet at the moment, but I'm thinking of switching to Zen. However, I've pre-paid my annual Line Rental Saver only a few months ago, so if I transfer now would I lose that?

Thanks,

Peter.

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Plusnet Unlimited Fibre Broadband and calls
Standard User RobertoS
(elder) Wed 09-Oct-19 20:53:04
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Re: Have pre-paid Line Rental Saver from plusnet - transfer


[re: Peterx14] [link to this post]
 
I think you may be asking in the wrong forum smile. It's nothing to do with Zen.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.

Edited by RobertoS (Wed 09-Oct-19 20:53:55)

Standard User Peterx14
(committed) Wed 09-Oct-19 20:59:12
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Re: Have pre-paid Line Rental Saver from plusnet - transfer


[re: RobertoS] [link to this post]
 
frown
I was hoping it might transfer in... or something. I rather suspect Plusnet are unlikely to refund.

... okay, checked the (Line-Rental-Saver) confirmation email and it says: "If you cancel after 14 days, Line Rental Saver is non-refundable.", so that's annoying.

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Standard User RobertoS
(elder) Wed 09-Oct-19 21:29:02
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Re: Have pre-paid Line Rental Saver from plusnet - transfer


[re: Peterx14] [link to this post]
 
I don't think that's the relevant bit.

You need to find the price list, which I used to know how to, and that gives the prices for early leaving for each product. IIRC they used not to refund any part of LRS if you migrated your broadband, but Ofcom told them off, and just like early termination on broadband and normal line rental they can only not refund amounts they still have to pay out.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.
Standard User skandia2
(newbie) Thu 10-Oct-19 12:24:56
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Re: Have pre-paid Line Rental Saver from plusnet - transfer


[re: Peterx14] [link to this post]
 
PlusNet are putting their line rental and call charge prices up in December.
https://www.plus.net/home-broadband/2019-pricing-cha...
This should give you the way out to leave PN and claim back the LRS.

Wait to be formally notified by PN (via an email).
Then ring PN Customer options team, tell then you are intending to leave due to the price increases and ask for all leaving charges to waived and the balance of LRS to refunded upon leaving. Ask the PN rep to raise a ticket on your account showing what has been agreed.

Sign up to Zen
After you have transferred to Zen, ring PN and ask them to honour the agreement.
Standard User j0hn83
(fountain of knowledge) Thu 10-Oct-19 13:46:44
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Re: Have pre-paid Line Rental Saver from plusnet - transfer


[re: skandia2] [link to this post]
 
In reply to a post by skandia2:
PlusNet are putting their line rental and call charge prices up in December.
https://www.plus.net/home-broadband/2019-pricing-cha...
This should give you the way out to leave PN and claim back the LRS.

Wait to be formally notified by PN (via an email).
Then ring PN Customer options team, tell then you are intending to leave due to the price increases and ask for all leaving charges to waived and the balance of LRS to refunded upon leaving. Ask the PN rep to raise a ticket on your account showing what has been agreed.


Most Plusnet customers who are in a contract are on a fixed price plan and won't see any price rises till after their contract expires.

There won't be any 30 day window to leave contract penalty free if the price doesn't go up.
Standard User Peterx14
(committed) Thu 10-Oct-19 18:52:47
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Re: Have pre-paid Line Rental Saver from plusnet - transfer


[re: j0hn83] [link to this post]
 
I might wait and see for a little bit then... but Zen are on my list when I can move!

Thank you everyone!! laugh

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Plusnet Unlimited Fibre Broadband and calls
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