Had G.Fast 160/30 from Zen installed yesterday.
BT Engineer line test showed it could do 404Mbit, I'm about 80m from the cabinet.
The problem is, I can only get about 140mbit download speeds. I've checked Zen portal line stats and BT wholesale checker and it shows my sync speed at 151866Kbps, with a download profile of 147000Kbps.
With g.fast, you cant get sync stats from the modem
I'm sure I've been profiled down because we reset the modem many times during the install as there's no instructions for setting it all up.
I phoned Zen to ask for my IP profile to be bumped to 160000 and was told there was no such thing on G.Fast. No amount of asking got me anywhere. He insisted it was synced at 160000Kbps and that it was just "bandwidth" problems. At lunchtime on a weekday.
So, am I wrong? Have I not been profiled down to 147 because of the amount of disconnects from the router? Or are Zen just being useless?