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Standard User AndrewNi
(regular) Thu 25-Jun-20 21:35:20
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Re: What is going on with ZEN Manchester GATEWAY Today


[re: AndrewNi] [link to this post]
 
I don't know how everyone else is doing tonight, but it's another bad evening for me. Can't even watch a stream reliably at 480p.

My Broadband Speed Test

Lots of packet loss again (see my live BQM up thread). Actually it's been getting worse every evening since Saturday, looking at previous days' BQMs.

I notice there's an emergency maintenance service alert for xDSL load balancing scheduled for 1am tonight. I wonder if it's related to this.

(SNRM has been a solid 3db for the past 24 hours and all recent connection drops have been PPP rather than sync related.)
Standard User professor973
(knowledge is power) Fri 26-Jun-20 12:28:55
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Re: What is going on with ZEN Manchester GATEWAY Today


[re: RobertoS] [link to this post]
 
You will see elsewhere here I have had a short spell of the same here in Suffolk with terrible BQM images posted here and no reply from Zen here. It seems back to the usual perfect service. Zen have sent me their line monitoring images that are perfect and no lost packets, so from their point of view there is/was nothing wrong, which I suppose is Zen saying the BQM is at fault.
EDIT:- Possibliy I spoke too soon ... RUBBISH this morning, though https://packetlosstest.com/ shows no packet loss, so possibly BQM down the pan!
https://www.thinkbroadband.com/broadband/monitoring/...

https://ibb.co/ZT07v0p
https://ibb.co/bX3mgVb

Edited by professor973 (Fri 26-Jun-20 12:52:13)

Standard User IanBB
(committed) Fri 26-Jun-20 13:14:05
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Re: What is going on with ZEN Manchester GATEWAY Today


[re: professor973] [link to this post]
 
I doubt you are connected to the Manchester gateway though.

eta: neither am I now!

PS C:\WINDOWS\system32> tracert bbc.co.uk

Tracing route to bbc.co.uk [151.101.0.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 8 ms 8 ms 9 ms vt1.cor1.lond1.ptn.zen.net.uk [51.148.72.21]
3 9 ms 9 ms 8 ms ae-3.pe2.thn-lon.zen.net.uk [51.148.73.12]
4 8 ms 8 ms 8 ms ae-2.br1.thn-lon.zen.net.uk [51.148.73.117]
5 8 ms 9 ms 9 ms ip81-59.fastly-gw1.lonap.net [5.57.81.59]
6 8 ms 8 ms 7 ms 151.101.0.81

Trace complete.

Edited by IanBB (Fri 26-Jun-20 13:27:22)


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Standard User professor973
(knowledge is power) Fri 26-Jun-20 13:39:36
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Re: What is going on with ZEN Manchester GATEWAY Today


[re: IanBB] [link to this post]
 
C:\Users\User>tracert 151.101.0.81

Tracing route to 151.101.0.81 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 9 ms 6 ms 6 ms losubs.subs.bng2.th-lon.zen.net.uk [62.3.80.21]
3 9 ms 17 ms 6 ms ae1-183.cr2.th-lon.zen.net.uk [62.3.86.82]
4 7 ms 10 ms 6 ms vl-50.ae-5.pe2.thn-lon.zen.net.uk [51.148.73.54]
5 7 ms 6 ms 6 ms ae-2.br1.thn-lon.zen.net.uk [51.148.73.117]
6 7 ms 7 ms 6 ms ip81-59.fastly-gw1.lonap.net [5.57.81.59]
7 7 ms 6 ms 9 ms 151.101.0.81

Trace complete.

Standard User neegal
(newbie) Sun 28-Jun-20 13:03:50
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Re: What is going on with ZEN Manchester GATEWAY Today


[re: professor973] [link to this post]
 
Hi all,

I've been experiencing 30% PL and download speeds of 5-10 Mbps at peak times (5pm-11pm) for the past 5 nights, like many others in here. I'm in the Manchester area (01617) and connected to the lo1.subs.bng1.wh-man.zen.net.uk [62.3.89.162] gateway.

It's absolutely perfect right now, but I can guarantee it will all go to sh!t later this afternoon and this evening. Looks to me like it's overloaded, my sync speed is perfect (72/18) and upload speed is never affected.

I spoke to Zen this morning and they will only raise a ticket if enough people complain about it....... shocking really, as clearly everyone who's on that gateway will be affected at peak times. Most consumers either won't notice or care unless their connection cuts off.

So it's really important you all ring them. I wasn't waiting on the phone at all.

Posting on their twitter @zeninternet really helps too as not everyone can be bothered to register and post on a forum.
Standard User adslmax
(knowledge is power) Sun 28-Jun-20 13:25:08
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Re: What is going on with ZEN Manchester GATEWAY Today


[re: neegal] [link to this post]
 
That's shocking indeed for best isp are Zen Internet. That's poor indeed. Compare this with my Plusnet as no problem at all with PN gateway. Hope Zen wil sort this out for all zen customers.

PN FTTC 80/20 since 2014
Standard User kitfit1
(learned) Sun 28-Jun-20 15:03:20
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Re: What is going on with ZEN Manchester GATEWAY Today


[re: adslmax] [link to this post]
 
Tracing route to 151.101.0.81 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 16 ms 16 ms lo1.subs.bng1.wh-man.zen.net.uk [62.3.89.162]
3 17 ms 16 ms 16 ms ae5-161.cr2.wh-man.zen.net.uk [62.3.86.13]
4 23 ms 17 ms 17 ms vl-50.ph-0-4-3.cor1.manc1.ptn.zen.net.uk [51.148.73.58]
5 23 ms 23 ms 23 ms ae-2.pe1.ixn-lon.zen.net.uk [51.148.73.34]
6 23 ms 23 ms 22 ms ae-1.br1.ixn-lon.zen.net.uk [51.148.73.121]
7 22 ms 22 ms 23 ms 195.66.225.91
8 22 ms 23 ms 22 ms 151.101.0.81

Trace complete.

You guys think your latency is bad, cop an eye full of the above.
I've been experiencing this since since my sync rate dropped through the floor a couple of weeks ago. Phone calls to Zen have got me nowhere at all..............................clearly something major has gone wrong at Zen and they won't admit it.
Standard User professor973
(knowledge is power) Sun 28-Jun-20 16:32:12
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Re: What is going on with ZEN Manchester GATEWAY Today


[re: neegal] [link to this post]
 
The attitude of Zen over this is disgusting!

Standard User neegal
(newbie) Sun 28-Jun-20 17:34:01
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Re: What is going on with ZEN Manchester GATEWAY Today


[re: kitfit1] [link to this post]
 
The tracert doesn't reveal that much other than slight increase in overall latency. Throughput and PL tests are needed (see Testmy.net and speedtest.net).

I've had pingplotter running tracerts to bbc.co.uk every 60s for the last 4 hours, just look at the PL and variance in latency ....

http://imgbox.com/ChlNcxQW

I expect it to get significantly worse by 8pm.
Standard User super_pook
(newbie) Sun 28-Jun-20 21:01:48
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Re: What is going on with ZEN Manchester GATEWAY Today


[re: neegal] [link to this post]
 
In reply to a post by neegal:
I expect it to get significantly worse by 8pm.

Wish you were wrong!
Text
1
23
45
67
89
1011
1213
1415
1617
18
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           DESKTOP-22MEK2I.fritz.box [192.168.1.31]                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.254                               13/ 100 = 13%   |
  2   13ms    16/ 100 = 16%     3/ 100 =  3%  lo1.subs.bng1.wh-man.zen.net.uk [62.3.89.162]                                0/ 100 =  0%   |
  3   17ms    13/ 100 = 13%     0/ 100 =  0%  ae5-161.cr2.wh-man.zen.net.uk [62.3.86.13]                                0/ 100 =  0%   |
  4   13ms    23/ 100 = 23%    10/ 100 = 10%  vl-50.ph-0-4-3.cor1.manc1.ptn.zen.net.uk [51.148.73.58]                                0/ 100 =  0%   |
  5   24ms    19/ 100 = 19%     6/ 100 =  6%  ae-2.pe1.ixn-lon.zen.net.uk [51.148.73.34]                                0/ 100 =  0%   |
  6   20ms    13/ 100 = 13%     0/ 100 =  0%  ae-1.br1.ixn-lon.zen.net.uk [51.148.73.121]                                7/ 100 =  7%   |
  7  ---     100/ 100 =100%    80/ 100 = 80%  195.66.225.91                                0/ 100 =  0%   |
  8   19ms    20/ 100 = 20%     0/ 100 =  0%  151.101.128.81
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