"Regrade" is a bit of a weasel word if it is the same product and services, including the same underlying wholesale product being resold. Especially if your previous arrangement was for 12 months and the new one is also for 12 months.
The price of the service should include the costs of managing the service and customer relationships because that's part and parcel of their business.
If they want to charge one-off fees for anything else it should be for really changing a setting or adding/removing a feature.
I'd have no problem with needing to pay a small % more pcm for shorter notice term.
It goes along with modern trends such as of having to pay a "booking fee" to access a fixed-rate mortgage (on top of an arrangement fee for any type of mortgage).
There is also a trend in investments to have 2 or more sets of interest rates/fees for exactly the same type of account differentiated only by the date you opened it (Thingamabob Watsit, Issue n
Ultimately inventing names for new fees with combined with chasing new customers and profiting on inertia are probably easier than developing new ways to provide added value.
prlzx on Zen: FTTC (VDSL) at ~40Mbps / 10Mbps
with IP4/6 (no v6? - not true Internet)
Edited by prlzx (Tue 14-Jul-20 14:50:49)